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Thread: will surefire replace laser products stuff? UPDATE..

  1. #1
    Flashaholic* benchmade_boy's Avatar
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    Rant will surefire replace laser products stuff? UPDATE..

    hi all

    i have a problem today while admiring my hurricane 12b battery pack i noticed that two latches with the two notches on it(if you have one you will know what i am talking about)has a crack on bouth of them. i am afraid that one day it will totally break of so my question is will surefire replace it or do i just keep it i dont know if they will replace it becuase i know it is old cuase it says laser product on the bottom of it i am the second owner of it but i do not think it was the previos owners fault but i do not think i did anything to it. Has any other did this? but my main question is will surefire replace old or dicontinued merchindice?

    thanks for your time guys

    have a great day
    Last edited by benchmade_boy; 10-03-2006 at 05:38 PM.


  2. #2
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    Default Re: will surefire replace laser products stuff?

    My guess would be that they couldn't replace it, as SF doesn't have any replacements to swap out.

    Can't hurt to call them.

    -dan
    There's more to a light than its output.

    CPF Member 13...

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    Default Re: will surefire replace laser products stuff?

    Sorry to say but I am fairly sure those are discontinued so I doubt they could replace it if they wanted to.
    Topper Oops I type to slow dano beat me to it.

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    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff?

    so does surefire not warranty discontuined stuff? the cracks are not bad they are just somthing i noticed and are now woried about and it does not affect the performance.


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    Administrator Size15's's Avatar
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    Default Re: will surefire replace laser products stuff?

    If it breaks they'll fix it. If it can't be fixed, they'll replace it. If it can't be replaced... I don't know... With the 12B there is no 'current' version. I doubt they keep stock. They may be able to find one. I don't know... I'd Likely apologise and offer some free SF123As and a couple of SC Spares Carriers.

    Somethings can not be replaced...

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    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff?

    thanks Al

    thats the thing though if i send it to them and it can be replaced fine but if it cant be i dont want them just to throw it out because i paid good money for it. im kind of in a pickle i dont know what to do cuz i like it more than the spares carrier, and there kind of hard to find. What should i do guys? send it back or keep it?

    thanks again for all the great advice


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    Default Re: will surefire replace laser products stuff?

    I suggest you give 'em a call first to find out!

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    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff?

    does surefire warranty first owners only or can you be the second or third owner?


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    Default Re: will surefire replace laser products stuff?

    Quote Originally Posted by benchmade_boy
    does surefire warranty first owners only or can you be the second or third owner?
    The product. Worldwide.

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    Default Re: will surefire replace laser products stuff?

    First I'd contact SF to see what they can do...

    If they can replace it with a new old stock item or something like that, send it in. If they can't replace it, just keep it for your collection and buy a Pelican 1010 with battery foam insert as a daily use sparescarrier...
    ... Never underestimate the power of human stupidity ...

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    Thread Killer Illum's Avatar
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    Sigh Re: will surefire replace laser products stuff?

    Probably a gift certificate....

    its a shame they discontinued the battery boxes though, i was just thinking of buying one then that page just disappeared from Surefire's URL... from my radar screen.

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    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff?

    how much do you think they are worth?


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    Rant Re: will surefire replace laser products stuff?

    so i called surefire today and they said that they woulnd not warranty it becuase they no longer made them boy was i mad. The funny part is that they told me to come here to look for a replacement but i paid quet a bit for it and dont really think i should have to pay for somthing that is suposed to be under warranty. i know surefire has a great warranty but man this really dissapionts me. looks like i might put it up for sell know


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    Administrator Size15's's Avatar
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    Default Re: will surefire replace laser products stuff? UPDATE..

    So the 12B can not be repaired and there is no stock at SureFire to replace damaged ones because it has been discontinued for a long time.

    Just so I follow correctly; they did not offer you anything as a modern-day replacement for it if you were to arrange to send it back to them?

    There was a time I really liked 12B's - that time was when it was the most cost effective means of getting hold of 123A batteries (DL123A batteries as was back then). Otherwise it served no real purpose since it wasn't watertight in the slightest and it doesn't stack very well... It was designed and intended as a means of getting DL123A batteries as cost effectively as possible. SureFire's customers no longer needed to use the 12B once the SF123A battery was released...

    Al

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    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff? UPDATE..

    Quote Originally Posted by Size15's

    Just so I follow correctly; they did not offer you anything as a modern-day replacement for it if you were to arrange to send it back to them?
    you are correct they did not offer me anything as a replacmentbecuase they said it was dicontinued so they did not warrant it. I personaly liked it becuase it looked half way good.on the other hand it it isnt water proof but thats ok.


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    Default Re: will surefire replace laser products stuff? UPDATE..

    As they say; Thyme and Tyde weight four know mahn

    Life moves on...

  17. #17

    Default Re: will surefire replace laser products stuff? UPDATE..

    So, just to be clear, the Surefire warranty only lasts as long as the item in question is still in production? How long is that, usually?

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    Flashaholic* rycen's Avatar
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    Default Re: will surefire replace laser products stuff? UPDATE..

    Quote Originally Posted by Size15's
    There was a time I really liked 12B's - that time was when it was the most cost effective means of getting hold of 123A batteries (DL123A batteries as was back then). Otherwise it served no real purpose since it wasn't watertight in the slightest and it doesn't stack very well... It was designed and intended as a means of getting DL123A batteries as cost effectively as possible. SureFire's customers no longer needed to use the 12B once the SF123A battery was released...

    Al
    I think some people are missing the point of whay Al said.When they were released surefire had to come up with a way to sell Duracell without really directly selling as to not undercut duracell dealers.

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    Default Re: will surefire replace laser products stuff? UPDATE..

    Quote Originally Posted by TigerhawkT3
    So, just to be clear, the Surefire warranty only lasts as long as the item in question is still in production? How long is that, usually?
    yikes... that means my 6z has no warranty?

    al, what do you think?
    amlim aka lim (sometimes mis-identified as amlin)

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    Default Re: will surefire replace laser products stuff? UPDATE..

    Quote Originally Posted by TigerhawkT3
    So, just to be clear, the Surefire warranty only lasts as long as the item in question is still in production? How long is that, usually?
    Quote Originally Posted by amlim
    yikes... that means my 6z has no warranty?
    al, what do you think?
    It's not that simple and there is an important difference worth noting.

    The 6Z was superseded. The 6Z was replaced by the Z2. Additionally, if any component of the 6Z specifically requires replacement there is parts interchangeability with current models. The Lamp Assembly (P60) is the same. The TailCap is currently the Z41 LOTC although SureFire likely have non-LOTC in stock for those who use the Sxx tape pressure switch still.
    The bezel is currently the Z44 with it's hexagonal anti-roll styling and Pyrex window although SureFire likely have stock of the Z17 Lexan Lens (window) replacement kit if that's all that is damaged.
    The body can be replaced by the current Z2 body.

    This is the case of most SureFire products - they have either been superseded or there is currently a similar model that can be offered as a replacement.

    Much of SureFire's 'Classic' range is supported because it supports it's 'Classic' WeaponLight range for example. The 3V R30 Lamp Assembly is used by lots of old handgun WeaponLights and so users of the discontinued 3P can get replacements even though the 3P was replaced by the E1 and now the E1e.

    The 12B is one of the exceptions where there is no current version, nor a similar product. There aren't very many similar exceptions. The "T" Series and T-62 TurboHeads (including the N62 lamp assembly I believe) have no direct replacement although there are modern versions. To purists they have no current equal.

    Al

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    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff? UPDATE..

    Al- dont you think that they should have at least offerd me a modern day replacment? i meen at least a spares carrier or somthing in that matter.


  22. #22
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    Default Re: will surefire replace laser products stuff? UPDATE..

    Quote Originally Posted by benchmade_boy
    Al- dont you think that they should have at least offerd me a modern day replacment? i meen at least a spares carrier or somthing in that matter.
    It's impossible for me to say what they should or shouldn't have done because I wasn't part of the phone call.

    There is a good chance I would have offered you a couple of Spares Carriers if I thought that would be a helpful substitute based on what you had said and the way you said it.

    You may like to try calling them again and speaking to somebody else...

  23. #23

    Default Re: will surefire replace laser products stuff? UPDATE..

    It sounds like they don't discontinue things so much as they upgrade them - that's good to hear!

    Hopefully, they'll always make at least one light with a 1.25" bezel so they'll always have a reason to warrant the FM34 Beamshaper.

  24. #24
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    Default Re: will surefire replace laser products stuff? UPDATE..

    Just because something is discontinued, doesnt mean that they cant replace it with something else. Like Size15s said, current versions of discontinued products will be sent to you as replacements. I once melted an old M3 head, the kind with the Lexan lens and they replaced it with a current kind with the hex bezel. Still, Im surprised SureFire didnt offer anything at all for your loss.

  25. #25
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    Default Re: will surefire replace laser products stuff? UPDATE..

    benchmade_boy,

    Wait a few days and call back. You will probably get someone else in customer service who may do something else for you.

    If that doesn't work, go the standard route and ask to speak with their manager. Work your way up the chain, explaining to each person that you thought Surefire has the best products/warranty.

    My $.02

  26. #26
    Flashaholic* benchmade_boy's Avatar
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    Default Re: will surefire replace laser products stuff? UPDATE..

    here in a week i am going to take it to my local dealer and see what they say they are pretty good about stuff but if they dont do anything i will call them again and if i still get the same reply i will try and sell it sinse its not completly broke yet but i will let them know about the situation.


  27. #27
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    Default Re: will surefire replace laser products stuff? UPDATE..

    Quote Originally Posted by Size15's
    It's not that simple and there is an important difference worth noting.

    The 6Z was superseded. The 6Z was replaced by the Z2. Additionally, if any component of the 6Z specifically requires replacement there is parts interchangeability with current models. The Lamp Assembly (P60) is the same. The TailCap is currently the Z41 LOTC although SureFire likely have non-LOTC in stock for those who use the Sxx tape pressure switch still.
    The bezel is currently the Z44 with it's hexagonal anti-roll styling and Pyrex window although SureFire likely have stock of the Z17 Lexan Lens (window) replacement kit if that's all that is damaged.
    The body can be replaced by the current Z2 body.

    This is the case of most SureFire products - they have either been superseded or there is currently a similar model that can be offered as a replacement.

    Much of SureFire's 'Classic' range is supported because it supports it's 'Classic' WeaponLight range for example. The 3V R30 Lamp Assembly is used by lots of old handgun WeaponLights and so users of the discontinued 3P can get replacements even though the 3P was replaced by the E1 and now the E1e.

    The 12B is one of the exceptions where there is no current version, nor a similar product. There aren't very many similar exceptions. The "T" Series and T-62 TurboHeads (including the N62 lamp assembly I believe) have no direct replacement although there are modern versions. To purists they have no current equal.

    Al
    al, thanks for your thoughts / opinion.
    amlim aka lim (sometimes mis-identified as amlin)

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