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Thread: Peak Led Solutions - Product Lineup

  1. #61
    Flashaholic* RA40's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Is the site down?

    I'm getting a can't find the server at www.peakledsolutions.net.
    Mike

  2. #62
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by easilyled View Post
    I might be wrong but...
    I think you're right.
    Peakaholic!

  3. #63
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by RA40 View Post
    Is the site down?
    I'm getting a can't find the server at www.peakledsolutions.net.
    Try RMSK:

    http://www.em-mgt.com/LED/Peak.html
    Peakaholic!

  4. #64

    Default Re: Peak Led Solutions - Product Lineup

    Thanks for the input. Is there anybody on this forum who has a P7 Rainier?

  5. #65
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by Dances with Flashlight View Post
    I am adding this post form Curt R (PEAK) to try to clear up some of the confusion as to who should be called to order PEAK products.
    Bob at RMSK should be your point of contact.

    http://www.candlepowerforums.com/vb/...d.php?t=260869

    Today, 01:37 PM
    Curt R
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    Re: What happened to the peak Logan???
    All orders are suppose to go through RMSK. Call him and order what you want. If he does not have it in stock as to the power level he will contact us and we will build and drop ship.

    Curt
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    I know not what course others may take; but as for me, give me a PEAK flashlight, or give me the dark.

  6. #66
    *Flashaholic* easilyled's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by RAGE CAGE View Post
    I am adding this post form Curt R (PEAK) to try to clear up some of the confusion as to who should be called to order PEAK products.
    Bob at RMSK should be your point of contact.

    http://www.candlepowerforums.com/vb/...d.php?t=260869

    Today, 01:37 PM
    Curt R
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    Re: What happened to the peak Logan???
    All orders are suppose to go through RMSK. Call him and order what you want. If he does not have it in stock as to the power level he will contact us and we will build and drop ship.

    Curt
    __________________
    I know not what course others may take; but as for me, give me a PEAK flashlight, or give me the dark.
    What about overseas customers like in the UK, for example?
    RMSK's software only allows orders within the US.
    I also tried emailing RMSK and my email wasn't replied to.
    Change is inevitable, except from a vending machine

  7. #67
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by easilyled View Post
    What about overseas customers like in the UK, for example?
    RMSK's software only allows orders within the US.
    I also tried emailing RMSK and my email wasn't replied to.
    I did send an email to RMSK some time ago, too, but never received a reply.

    Curt posted this in the thread about the stainless steel night patrol:

    Quote Originally Posted by Curt R View Post
    Michael:

    Threw away everything. You will get a whole new ball of wax.

    We take care of all overseas sales at peak.

    Curt
    So Peak is the point of contact for the non-US customers.


    Michael

  8. #68
    *Flashaholic* easilyled's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by grinsefalle View Post
    So Peak is the point of contact for the non-US customers.
    Michael
    Thanks for the clarification. As a matter of fact, I ordered 2 brass Logans directly from Peak and I'm waiting for them to arrive.
    Change is inevitable, except from a vending machine

  9. #69
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by grinsefalle View Post
    Curt posted this in the thread about the stainless steel night patrol:

    So Peak is the point of contact for the non-US customers.


    Michael
    You are correct- I should have addressed that- I don't work for PEAK- just like their products. Thanks for catching my omission.

  10. #70

    Default Re: Peak Led Solutions - Product Lineup

    . . .
    Last edited by Dr. Smoke; 02-12-2010 at 06:44 PM.

  11. #71
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by Dr. Smoke View Post
    .....
    Has anyone ever gotten a refund from this outfit?

    I've never asked for a refund, but Robyn exchanged a light for me which had failed after some use. It took a while and a couple of phone calls, but Peak made things right.
    Retired engineer, author. Running Linux.

  12. #72
    *Flashaholic* easilyled's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by Dr. Smoke View Post
    So 2 weeks ago I called them and asked for a refund, as they'd sent a smooth-body rather than the knurled one pictured on the website, and Curt ("C-u-r-t") said 'mail it back for a refund'.

    Well I did, and no response whatsoever. Peak LED has never responded to any of my numerous emails, nor to my website formmail inquiries.

    So it looks like they ripped me off at this point.

    Has anyone ever gotten a refund from this outfit?

    Its not ideal but you will have to phone them.

    However you already know that, don't you?

    You have been advised to do that several times in the other thread where you voiced the same problem.
    Last edited by easilyled; 02-11-2010 at 03:48 AM.
    Change is inevitable, except from a vending machine

  13. #73

    Default Re: Peak Led Solutions - Product Lineup

    Dr Smoke if you feel like you need to continue please try the Jeers forum on the marketplace. If you haven't already, the Marketplace requires separate registration as it is actually a separate but related forum. You might want to take a look at the policies of cheer and jeers before posting as well.

    I'm not a moderator and I didn't stay at a Holiday Inn Express last night. I am someone who values the information in this thread and would prefer avoiding more clutter from off topic postings. In the famous but fictional words of Bartles and James "Thank you for your support."
    Last edited by baterija; 02-11-2010 at 03:42 AM.

  14. #74
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by baterija View Post
    Dr Smoke if you feel like you need to continue please try the Jeers forum on the marketplace. If you haven't already, the Marketplace requires separate registration as it is actually a separate but related forum. You might want to take a look at the policies of cheer and jeers before posting as well.

    I'm not a moderator and I didn't stay at a Holiday Inn Express last night. I am someone who values the information in this thread and would prefer avoiding more clutter from off topic postings. In the famous but fictional words of Bartles and James "Thank you for your support."
    Baterija is right. You already posted at length in another thread, which was closed. Now you are trying to hijack this one. That will not be permitted.

    If all possible avenues of resolving your complaint have been exhausted, which I doubt (have you tried telephoning?) you may post a jeer in the appropriate forum - but as Baterija says, make very sure to read the C&J policies first.
    Resistance is futile...

  15. #75

    Default Re: Peak Led Solutions - Product Lineup

    Please read my post more carefully; I did phone.

  16. #76
    *Flashaholic* easilyled's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by Dr. Smoke View Post
    Please read my post more carefully; I did phone.
    Perhaps you should try phoning them again then.

    However you have obviously not read baterija and DM51's posts very carefully at all.

    This is the wrong thread to be posting in about your personal problems with Peak.
    Change is inevitable, except from a vending machine

  17. #77

    Default Re: Peak Led Solutions - Product Lineup

    I got one call from Dr. Smoke and spoke to him several days ago. He requested a refund and wanted
    return postage. When he sends in the light and it is in a resale-able condition we will return to him
    the cost of the light and his mailing cost.

    We ran out of the knurled stainless steel lug bodies about four months ago and shipped the smooth standard
    key ring body instead. There has not been time to manufacture the knurled lug body with the changeover
    of the entire line of flashlights to the new Cree XP-G LED from the old style 5 mm LEDs in the Matterhorn,
    (Eiger); Shasta/ Baltic Sea; Killamanjaro, (El Capaitan); McKinley, (Logan), and the Rainer with the
    P7 LED instead of the P4 LED. These all required new heat sinks for the XP-G LED, new optics, windows,
    trim rings, and modified electronics. At the same time we also introduced the Perines, K2, Everest,
    NP300 and NP400. We are also working on The new FR 400, the FR1500 and the SR2000. All of
    these require newly manufactured heads, bodies, heat sinks, optics, windows and electronics.

    We are sorry that we could not provide Dr. Smoke with exactly what he had wanted, but there were
    other more pressing requirements other than spending a day setting up a CNC machine to make a
    run of Knurled lug bodies. We will still make the knurled bodies when we get the time. However we
    still need to provide RMSK with stock so that he can acquire new dealers for our newly revised product line.

    We are still very busy and sometimes we just can not get to answer all of the phone calls and e-mails that we receive.

    Curt
    I know not what course others may take; but as for me, give me a PEAK flashlight, or give me the dark.

  18. #78
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by Curt R View Post
    There has not been time to manufacture the knurled lug body with the changeover
    of the entire line of flashlights to the new Cree XP-G LED from the old style 5 mm LEDs in the Matterhorn, (Eiger)
    So the Eiger will get the XP-G?
    What kind of self respecting nocturnal being cannot see in the dark, one way or another?

  19. #79
    Flashaholic* RedLed's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Quote Originally Posted by Curt R View Post
    I got one call from Dr. Smoke and spoke to him several days ago. He requested a refund and wanted
    return postage. When he sends in the light and it is in a resale-able condition we will return to him
    the cost of the light and his mailing cost.

    We ran out of the knurled stainless steel lug bodies about four months ago and shipped the smooth standard
    key ring body instead. There has not been time to manufacture the knurled lug body with the changeover
    of the entire line of flashlights to the new Cree XP-G LED from the old style 5 mm LEDs in the Matterhorn,
    (Eiger); Shasta/ Baltic Sea; Killamanjaro, (El Capaitan); McKinley, (Logan), and the Rainer with the
    P7 LED instead of the P4 LED. These all required new heat sinks for the XP-G LED, new optics, windows,
    trim rings, and modified electronics. At the same time we also introduced the Perines, K2, Everest,
    NP300 and NP400. We are also working on The new FR 400, the FR1500 and the SR2000. All of
    these require newly manufactured heads, bodies, heat sinks, optics, windows and electronics.

    We are sorry that we could not provide Dr. Smoke with exactly what he had wanted, but there were
    other more pressing requirements other than spending a day setting up a CNC machine to make a
    run of Knurled lug bodies. We will still make the knurled bodies when we get the time. However we
    still need to provide RMSK with stock so that he can acquire new dealers for our newly revised product line.

    We are still very busy and sometimes we just can not get to answer all of the phone calls and e-mails that we receive.

    Curt
    Really? If you are that busy, you need to hire more help. Simple as that.

    Also, by your own admission, you did not send the man what he ordered, and thought he would just live with a different finish that he did not want at all. Some form of communication should have taken place to alert him that you were out of the model he had ordered. This is what good companies do.

    By sending one E-mail, just one, you could have earned, not lost a customer, and nor had him post all the ill will here where it can be read. He was made very angry by it. This is what happens when customers are neglected.

    You should get a consultant to help you establish customer service, marketing, and a new Webmaster.

    I have one of your lights that was a gift to me a few years ago, and due to your awful web site, I gave up and bought other lights.

    Your company is not running at its full potential. People love your lights, but they are too hard to figure out, and buy.

    I am a small business owner, however, I would never try to slip one by any of our clients, like you did to this poor guy. He had every right to complain. You did not to have to re-tool to make things right with this customer. Certainly there had to be some option other than just ignoring a customers needs.

    Frankly, I think you need to do something for this guy now! I would call him back in order to send him something he can enjoy, and let him keep the other light. And, next time if you need to take the day to set up the CNC machine, to save a customer, do it!

    A personal call from the owner of a company goes a long way to re-establish relations with a customer who feels jilted, and ignored.

    Your post above is a window which allows people to look inside your business. Savvy business people within your industry will absorb, and gain quite a bit of knowledge on the level of your business skills, knowledge on customer service issues, as well as, how you operate, and your company's philosophy toward clients and customers.

    I do love your lights. Maybe someday, I will become a good customer myself. This will happen only when I see drastically improved customer service, and a real up-to-date 21st Century sales web site.

    Also, the friend who gave me the Brass AA light, feels the same way. Imagine two guys, friends for thirty-two years, both are well to do with their businesses, both EDC nuts, who have quite a bit of expendable income that would love to buy your product, and both have given up. Not good.


    Respectfully, and with best wishes,

    RL
    Last edited by RedLed; 03-22-2010 at 02:03 AM.

  20. #80
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    Default Re: Peak Led Solutions - Product Lineup

    Logan specs from one of Curt's posts:


    The optic in the new LOGAN
    flashlight has a Candela input to output ratio of 29.58 to 1, and the measured bare bulb output of the XP-G R5 at
    one amp of drive current is 78 Candela. That gives a theoretical output of about 2300 Candela. The new
    K2 flashlight ratio is 47.92 to 1 for a 3700 Candela output and the Night Patrol 300 is 72.50 to 1. Output would
    then be approximately 5600 Candela for the NP300s. He may have gotten the the approximate outputs
    mixed up, that is my fault for not sending him a hard copy.

    A quick bench test with the Logan optics gives these initial results with a more accurate test to follow later.

    50 mA drive to the XP-G R5 is 150 Candela output.
    100 mA @ 303
    200 mA @ 536
    350 mA @ 915
    500 mA @ 1247
    750 mA @ 1677
    1000 mA @ 2070

    A posting in the LED sub-forum on the Cree XP-G R5 in bare bulb, gave the following results:

    40 mA 16.70 Lumens @ .11 watt
    60 mA 25.81 Lumens @ .16 watt
    100 mA 43.65 Lumens @ .28 watt
    200 mA 86.16 Lumens @ .58 watt
    350 mA 145.37 Lumens @ 1.05 watts
    500 mA 200.03 Lumens @ 1.55 watts
    700 mA 265.31 Lumens @ 2.22 watts
    1000 mA 351.09 Lumens @ 3.26 watts


    The Logan in the #8 power level will use a buck-boost circuit to drive the LED at 1 amp current. The Light is
    the same size as the original McKinley light with the seven 5 mm LEDs. That light output was 190, (HP),
    or 240, (SP), Candela. The new Logan will use either the CR123A Lithium battery or the RCR123A, (16340),
    Lithium-Ion rechargeable battery. There is also a 2 x AA battery compartment.

  21. #81
    Flashaholic* hank's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    Which Peak models have an amber/yellow LED available, if any?
    (the FAQ link at their page comes up 404)

  22. #82
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    Default Re: Peak Led Solutions - Product Lineup

    Bob at RMSK can check with Curt at Peak and they should be able to build and drop ship to you (assuming the emitter you are looking for meets your needs).

  23. #83
    Flashaholic* MarNav1's Avatar
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    Default Re: Peak Led Solutions - Product Lineup

    So what model takes an AA cell with 5 red Led's? I don't see anything with 5 Led heads although I have owned several.
    Reality is usually scoffed at and illusion is usually king. But in the battle for survival of western civilization it will be reality and not illusion or delusion that determines what the future will bring.

  24. #84

    Default Re: Peak Led Solutions - Product Lineup

    That has been replaced by the El Capitan AA battery powered light using a Cree XP-E red LED.

    Curt
    I know not what course others may take; but as for me, give me a PEAK flashlight, or give me the dark.

  25. #85
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    Default Re: Peak Led Solutions - Product Lineup

    Does anyone know Peak's phone # or best email for contacting them?

  26. #86
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    Default Re: Peak Led Solutions - Product Lineup

    Welcome to CPF, dartit.

    Peak have their own sub-forum here on CPF: Peak LED Solutions.

    If you post there, Curt R (who represents Peak here) should respond.
    Resistance is futile...

  27. #87

    Default Re: Peak Led Solutions - Product Lineup

    Any plans to update this?

  28. #88
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    Default Re: Peak Led Solutions - Product Lineup

    Where did all the pictures go? This has been the go-to thread for Peak body's compatibility.
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