sanyo eneloops not precharged?

[exodus125]

I was selling some eneloop batteries on ebay. I was selling them in sets of 4 from those sets of 8 packs.

I just found out a buyer left me neutral feedback because he said the aa's he received were not pre-charged. The batteries were new and I have sold several from other packs and from that same pack that those came in and had no problems. I was wondering if anyone has experienced this where the eneloops come with a very low charge or no charge at all.

[Mr Happy]

I have not experienced it, but you could test them with a voltmeter when you take them out of the package. In my experience they should test around 1.35 V or so when new.

[exodus125]

I thought maybe the buyer was just trying to get something for nothing, but that doesn't make sense either because he didn't even try to contact me first, he just left the neutral feedback. I guess im going to have to either test the batteries or stick them in the charger before I send them out. I have sold about 10 sets of 4 and this is the only one that gave me a problem.

[Mr Happy]

I would not charge them unless the buyer requests it. If I were buying a "new stock" product I would want to receive it exactly as it came from the package.

[555BUK]

I stopped using ebay when they removed the sellers right to leave feedback.

Eneloops hold their charge for years. I have just broken open a pack of 2006-09's that still possess 70% of full charge. It is likely the buyer was mistaken.

[exodus125]

I would not charge them unless the buyer requests it. If I were buying a "new stock" product I would want to receive it exactly as it came from the package.

i feel the same way, it makes no sense to me for someone to sell "used" batteries and not have the common sense to pre-charge them before trying to pass them as new. ive had over 100 feedbacks left and this is the first neutral ive gotten, im bummed.

[Ziemas]

He most likely simply doesn't know what he is talking about. Some people always looking for something to whine about......

[h2xblive]

Maybe the buyer expected pre-charged to mean 100% charged.

[Turbo DV8]

We all know Eneloops come partially charged, but does Eneloop packaging now explicitly state they are "pre-charged?" I know most others do, but not sure if Eneloop jumped on that marketing bandwagon to keep up witht the crowd. If the package doesn't explicitly state "pre-charged," I would leave a response to the neutral FB stating the manufacturer doesn't market them as pre-charged.

And FWIW, I quit selling on flea-Bay cold turkey when their strong-arm, manipulative, greedy, seller-antagonistic tactics I would stand no more.

[SilverFox]

Hello Turbo DV8,

I have a package that gives this statement...

"Depending upon storage conditions, typically eneloop does not need to be recharged for the first time if used within 1 years from the manufactured date. However, there may be a time when some digital cameras may display the low battery indicator. In these cases, please recharge."

Tom

[crazyk4952]

I have purchased eneloops which did not have very much charge out of the box. But after the first charge, they were fine. I think this is pretty normal.

[VegasF6]

That is just a rotten reason to leave you a neutral feedback whether he was correct or incorrect about it. Can you dispute it with ebay?

[exodus125]

That is just a rotten reason to leave you a neutral feedback whether he was correct or incorrect about it. Can you dispute it with ebay?

I can. I sent him an email last week and he didn't respond. I got on the ebay live chat and they told me to send a request for a change int he feedback. they told me if he doesn't respond in 10 days I can request a change directly to ebay and they will decide.

I am not upset he left the neutral feedback, I am upset he didn't try to talk to me about it first. I have never left or received negative or neutral feedback because if there is a problem I get it fixed before it comes to that. Just a few weeks ago I accidentally shipped the wrong batteries to an ebay member. I got 2 orders mixed up and sent him 2 aa and 2 aaa. he wanted 4aa, so I told him to keep the 2 aaa and I sent him the 2aa he had asked for, im out 2aaa batteries, but it was my fault and I made it right.

Had he emailed me telling me the batteries were low or uncharged I would have offered him a discount or a battery exchange or something. It just stinks that there are people out there that have no common courtesy. Maybe the batteries WERE in deed with ZERO charge when he got them, I didnt check the batteries before I sent them out, but no follow up email? I guess it's more important to mess up a sellers reputation than to get what he paid for.

[exodus125]

Hello Turbo DV8,

I have a package that gives this statement...

"Depending upon storage conditions, typically eneloop does not need to be recharged for the first time if used within 1 years from the manufactured date. However, there may be a time when some digital cameras may display the low battery indicator. In these cases, please recharge."

Tom

yea, and I am pretty sure he uses them in a camera because his ebay avatar is a guy taking a picture. He must have popped them in a camera and then seen they were low on charge then had a fit. Although the 6aa 2aaa packs i got the batteries out of do not state anything like that, it just reads "pre-charged batteries" on the bottom of the package.

[Turbo DV8]

Originally Posted by SilverFox
Hello Turbo DV8,

I have a package that gives this statement...

"Depending upon storage conditions, typically eneloop does not need to be recharged for the first time if used within 1 years from the manufactured date. However, there may be a time when some digital cameras may display the low battery indicator. In these cases, please recharge."

Tom

Although the 6aa 2aaa packs i got the batteries out of do not state anything like that, it just reads "pre-charged batteries" on the bottom of the package.

He was just ignorant, as most of the masses are, about "pre-charged" rechargeable batteries. Although he did not have the benefit of the actual package to read the above text, even if he had, I doubt he would have been able to make heads or tails of it and give you the benefit of the doubt. "Depending upon storage conditions... typically... do not need to be recharged... within one year of date of manufacture." To many fuzzy grey areas in those terms, not to mention I bet he hasn't a clue there is a date code on the cells to determine if they were manufactured more than a year ago. He saw a half-full battery indicator on his camera and spent more time venting leaving you neutral feedback than it would have taken him to pop the cells in a charger. IOW, a real jerk...

[VidPro]

this is easy, in your auction listing just write:

Pre-charge is nothing but a Sales Myth to get you to buy.
They are charged and they might run something,
but they would really like to be discharged and recharged fully
once before they are happy.
AND
please note, some devices will toss up a low-bat early
with any ni-mhy cells, especially if they are not happy.

[Turbo DV8]

Or since you are selling from a broken package, I assume you state so in the auction. So you could charge them up before shipping and avoid the whole mess, and nobody would be any wiser.

[exodus125]

yea, i think the best suggestion is a combination of the last two, I will put this disclaimer on the listings:

Although Eneloops comes pre-charged, sanyo states :

"Depending upon storage conditions, typically eneloop does not need to be recharged for the first time if used within 1 years from the manufactured date. However, there may be a time when some digital cameras may display the low battery indicator. In these cases, please recharge."

Because of this, I cannot be held responsible for half charged or low charged cells. I have chargers at my disposal and if you prefer, at the end of the auction let me know and I will put a full charge on the batteries on my dime. If not I will ship as received from the manufacturer.

as far as the manufactured date goes, some AAA's I have left over from one of the packs have a stamp of 7-11, I would assume that is November 2007. That is 16 months old.



How does that sound?

[exodus125]

here is the email I wrote to ebay:

I contacted live help on 2-25-09 and was asked to email the feedback removal team to have the neutral feedback I received manually removed.

On 01-16-09, I sold 4 AA Sanyo Eneloop rechargeable batteries to ebay member XXXXX. He paid for the item and I shipped them out to XXXXX. About a week later, I checked my feedback score and noticed he had left me neutral feedback stating: "The product is not new as described, the battery not charge"

The buyer never emailed me stating his concerns or asking me to do something about the problem. He just left the feedback with no communication.

Upon seeing the neutral feedback. I emailed him asking him why he had not tried to contact me before leaving me the neutral feedback and that I would have made it right, but he never responded. I also submitted a request to have the feedback adjusted, but he did not respond to that either.

The fact of the matter is the batteries were not used and were brand new. I have sold several sets of these batteries and have never had a problem. For the buyer to assume the batteries were used, especially without first talking to me about it, is not right, and the neutral feedback left, and especially him stating the batteries were not new, but used, affects my reputation on ebay as a seller. Here is a link to a PDF document from the Sanyo company:

http://www.google.com/url?sa=t&sourc...S3mtBZy9G5gXuA

in the document under "correctly use 'eneloop' Ni-MI battery" the manufacturer states: "depending upon storage condition, typically eneloop does not need to be recharged for the first time if used within 2 years from the manufactured date. However, there may be a time when some digital cameras may display the low battery indicator. In these cases, please recharge."

If you take a look at XXXX's information page, his picture shows a man behind a camera.

(link here)

This is just an assumption, but I bet he bought the batteries for a camera and when he put them in the camera, he saw they weren't fully charged and he assumed they were used.

Either way, I think it is not right that he left me neutral feedback for that reason and that he didn't even try to communicate with me about the problem. I have never left or been left negative feedback because I talk things through before I act. The fact that his statement " The product is not new as described, the battery not charge" is on my feedback page for everyone to see is not right. The statement basically shows everyone on ebay that I am a liar and a thief.

I am sending you this email so that you guys review all the facts and make a just decision on this matter. Review my ebay record and you will see I am nothing but a "model ebay citizen". I would also like for you to review a thread from www.candlepowerforum.com in which I state my frustration and concerns about this matter. These are people that use these kinds of batteries and are the ones that made me aware about the lower than expected charge state of these batteries.

http://www.candlepowerforums.com/vb/...23#post2852523

Your attention to this matter is greatly appreciated. Take care.

-Esteban


I will post back when I get a response.

[h2xblive]

Good luck

[exodus125]

NO LUCK...


Dear Esteban,

Thank you for writing eBay in regard to your Feedback concerns.

We provide the feedback system and discussion boards so members can
speak their mind freely without worrying about being censored. But we
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So I guess what they are saying is, I can buy something from you, receive the item, then leave a bad feedback for the heck of it and ebay nor you can do anything about it.

[VidPro]

i have never thought that NUTREAL was anything but i am ambivalent, errr it just IS, is nether good nor bad. UNTIL i got on e-bay :-)

nobody is saying your sale was bad, it just Existed, and lots of people dont know and shouldnt have to know that on e-bay, you must confirm that everything is EXCELLENT and 5 Star :-) or your dealer/seller gets points knocked off, screwed by the system, and falls into a raging fit, and beats themselves up about it for weeks after.

[exodus125]

yea i know. Its not so much the neutral feedback, because it actually doesn't count against you like negative feedback does. But the comment left of
"batteries were used" is not true. its Friday though and I'm going fishing tomorrow. I am over it.

[Mr Happy]

So I guess what they are saying is, I can buy something from you, receive the item, then leave a bad feedback for the heck of it and ebay nor you can do anything about it.

Well, that's not entirely true -- you can do something about it. You can leave a response to the feedback explaining why that feedback was unreasonable.

[exodus125]

finally got a reply email from the buyer, He said he has tried the batteries on 3 different chargers and he cant take more than about 50 pictures with the batteries. HE said the batteries will hold a charge but drain fast. He said he bought some other eneloops from another seller and they work fine. Maybe they were just duds?

[Turbo DV8]

So I guess what they are saying is, I can buy something from you, receive the item, then leave a bad feedback for the heck of it and ebay nor you can do anything about it.

You got it. You've seen the feeBay light from the sellers standpoint. Among other reasons, I quit selling on feeBay because sellers can no longer leave buyers negative FB, even worthless deadbeat bidders who don't follow through with a transaction. But a buyer can leave you any bad feedback he wants, for any reason, and all you can do is make a comment? F-ing A. A comment doesn't erase a neutral or negative FB. My brother still sells on feeBay, and from time to time tells me about someone who never contacted him, but left him neutral or negative FB for petty little nothings. For example, on one occassion someone left him bad feedback simply because the buyer felt his shipping cost was too high. Holy Moses, his shipping cost wasn't a secret before the buyer bid. If you think a shipping cost is to high, don't bid. Don't bid on it, win it, then leave a negative feedback as some sort of sick sweet revenge! With feeBays revised FB structure, buyers now have unreigned power of retaliatory and "blackmail" FB, while sellers can't so much as leave a negative FB for a deadbeat bidder so other sellers can be warned. So many other reasons I quit selling on feeBay, but most all of them can be narrowed down to increasingly ghestapo-like feeBay tactics that turn feeBay into a very unfriendly place for sellers.

[Turbo DV8]

finally got a reply email from the buyer, He said he has tried the batteries on 3 different chargers and he cant take more than about 50 pictures with the batteries. HE said the batteries will hold a charge but drain fast. He said he bought some other eneloops from another seller and they work fine. Maybe they were just duds?

Hmmm, four duds in one package of eight Eneloops? Any complaints from the buyer who bought the other four cells from that package?

[Illum]

I was selling some eneloop batteries on ebay. I was selling them in sets of 4 from those sets of 8 packs.

I just found out a buyer left me neutral feedback because he said the aa's he received were not pre-charged. The batteries were new and I have sold several from other packs and from that same pack that those came in and had no problems. I was wondering if anyone has experienced this where the eneloops come with a very low charge or no charge at all.

Of course they charge them! but heres the thing...from production to consumption each battery may be stored in inventory upwards of a year or two...god forbid by then even the premium of LSD cells will have lost 20% or more of their charge.
Eneloops advertise cells as "precharged" but also recommend charging the cells prior to use...at least thats with the older packages

[exodus125]

The buyer seems like an ok guy. I told him he should have just contacted me before doing that. The language barrier is a little hard to get over. But whats done is done. I even offered him a refund for the batteries, there's nothing more I could do. He told me he wasnt trying to hurt me by leaving neutral feedback, so why doesnt he just remove it then?

I have sold and bought A LOT of things on ebay so I see in a way why ebay did what they did with the negative feedback from sellers. What happens is that sellers use to use negative feedback as leverage. Say I bought something from JOE, it was DOA on arrival. If I emailed him about it and he refused to repalce or refund, I could leave the negative feedback, but in return he could do as well. So all sellers were encouraged or forced to either not leave feedback or leave fake positive feedback jsut to avoid leaving receiving negative feedback.

What I think they should ahve done is forced sellers to leave feedback after payment, I emailed ebay about this many times and they never listened. Once a seller gets paid, the buyers part int he transaction is complete, so they should leave feedback. BEFORE the buyer leaves his. I had a stict personal policy about this, as soon as i got paid I would leave positive feedback, no matter what. I think thats how it should be. I guess so many buyers complained about this same thing that they ended up just not allowing sellers to leave negative feedback, which does not fix the problem.

As far as the other batteries, no one has complained about them, including myself. Although I don't use eneloops in cameras though, just flashlights.