here is the email I wrote to ebay:
I contacted live help on 2-25-09 and was asked to email the feedback removal team to have the neutral feedback I received manually removed.
On 01-16-09, I sold 4 AA Sanyo Eneloop rechargeable batteries to ebay member XXXXX. He paid for the item and I shipped them out to XXXXX. About a week later, I checked my feedback score and noticed he had left me neutral feedback stating: "The product is not new as described, the battery not charge"
The buyer never emailed me stating his concerns or asking me to do something about the problem. He just left the feedback with no communication.
Upon seeing the neutral feedback. I emailed him asking him why he had not tried to contact me before leaving me the neutral feedback and that I would have made it right, but he never responded. I also submitted a request to have the feedback adjusted, but he did not respond to that either.
The fact of the matter is the batteries were not used and were brand new. I have sold several sets of these batteries and have never had a problem. For the buyer to assume the batteries were used, especially without first talking to me about it, is not right, and the neutral feedback left, and especially him stating the batteries were not new, but used, affects my reputation on ebay as a seller. Here is a link to a PDF document from the Sanyo company:
http://www.google.com/url?sa=t&sour...8dUf2QEp_b-tadA4Q&sig2=CuyWr9_AS3mtBZy9G5gXuA
in the document under "correctly use 'eneloop' Ni-MI battery" the manufacturer states: "depending upon storage condition, typically eneloop does not need to be recharged for the first time if used within 2 years from the manufactured date. However, there may be a time when some digital cameras may display the low battery indicator. In these cases, please recharge."
If you take a look at XXXX's information page, his picture shows a man behind a camera.
(link here)
This is just an assumption, but I bet he bought the batteries for a camera and when he put them in the camera, he saw they weren't fully charged and he assumed they were used.
Either way, I think it is not right that he left me neutral feedback for that reason and that he didn't even try to communicate with me about the problem. I have never left or been left negative feedback because I talk things through before I act. The fact that his statement " The product is not new as described, the battery not charge" is on my feedback page for everyone to see is not right. The statement basically shows everyone on ebay that I am a liar and a thief.
I am sending you this email so that you guys review all the facts and make a just decision on this matter. Review my ebay record and you will see I am nothing but a "model ebay citizen". I would also like for you to review a thread from
www.candlepowerforum.com in which I state my frustration and concerns about this matter. These are people that use these kinds of batteries and are the ones that made me aware about the lower than expected charge state of these batteries.
https://www.candlepowerforums.com/posts/2852523#post2852523
Your attention to this matter is greatly appreciated. Take care.
-Esteban
I will post back when I get a response.