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Thread: I hates the waiting for my precious....

  1. #241
    Flashaholic
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    Default Re: I hates the waiting for my precious....

    Probably depends on volume of backlog orders and run sizes.

    My lights are Raw SS and Wee Ti, both of which have been in pretty high demand of late. I don't know if having 2 lights on order moves me up

  2. #242

    Default Re: I hates the waiting for my precious....

    Originally posted by Spyderknut:
    My lights are Raw SS and Wee Ti, both of which have been in pretty high demand of late. I don't know if having 2 lights on order moves me up
    Don't know about that since my order was also for a raw and wee--but only the NS type. I asked for extra batteries. Perhaps that's part of the issue?

    Either way, glad you're finally getting them.

  3. #243
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    Default Re: I hates the waiting for my precious....

    Hello from Athens !

    Since long time I follow this thread but this is the first time I wright (because of my miserable English).

    Yesterday I received after five months my order from Rob. Raw NS and Wee NS. As promised this time, Rob send the lights in October ! And are wonderful !! Excellent design and work , amazing light output for this size!

    Many times in the past I thought that something is wrong because of the enorm delay and I was really not happy . I wrote several emails -some of them not very polite-every time I received a reply , but now I'm sure that all this was only a bad time for Rob and with a little (more) patience he will sent - soon I hope -all the backorders.

    Greetings
    Pantelis

  4. #244
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    Sigh Re: I hates the waiting for my precious....

    Quote Originally Posted by No, really View Post
    Nope, ordered March 9, Wee Ti and RAW pcb. Days gettin' shorter (to say nothing about patience), nights gettin' longer...

    OKAY! Received an Email saying my order was dispatched 10/23, seven days ago--though this is cause for concern:

    "guardian.co.uk, Friday 23 October 2009 14.40 BST
    The crippling effect of the postal strike was revealed today as Royal Mail said 30m letters had been delayed...

    The Communication Workers' Union, whose members began the strike yesterday... It confirmed there would be a three-day strike from next Thursday involving more than 120,000 workers..."
    http://www.guardian.co.uk/uk/2009/oc...ys-30m-letters

    Can't win

  5. #245
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    Shrug Re: I hates the waiting for my precious....

    Still waiting for mine

  6. #246

    Default Re: I hates the waiting for my precious....

    Rob/Lummi is slow to ship. Always. That said, if you want a Lummi, nothing else will do.

    <3 my Wee.
    Lights - Tiablo A9 w/ aspheric lens, Blocky Boy, Mule w/ P7 DatiLED LE, ROP, Proton Pro, Lummi Wee NS

  7. #247
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    Default Re: I hates the waiting for my precious....

    I have 4 incredible Orb products and to this day they are still my favorites as far as customs go. I have to say good luck Rob and I do hope your problems with supply and delays will eventually work out.

    I have no lights ordered however do plan to continue adding to my collection shortly as again I really do enjoy your work.

    As a casual bystander of the recent issues I am curious if it is simply an issue of batteries and chargers and also the tritium that is giving you such delays. If so maybe it is an option to simply do away with these extras in the future and offer the products (for now) without these options. Personally if it were a known problem with supply I would rather have a light without the trit and batteries than to not have a light at all.

    I am just curious if this would be an easier option temporarily as personally I am really cheering for you to continue to offer your incredible products in the future. It does seem as most makers slowly depend on more outside sources and options it often only takes one small link in the chain to cause you problems that are out of your control.

    I hope I do not muddy up this thread as it is not at all my intention. I do hope that maybe thinking outside of the box can maybe help you to find a solution. You have many loyal fans ,myself included, that I am sure can find a way to somehow help you out with this situation. Would it be easier in the future to be able to turn out a steady product if you simply sold the light without trit and batteries?

    I know personally for me it would be just as easy to find my batteries and chargers from other places if it would mean I could still purchase one of your products. I also really like the trits on my other Orb lights however again if I had to do without I would be ok with that as well. I can always add them later when supply improves.

    Good luck again and I do still plan on future orders as I simply can not get enough of your lights. I also hope maybe my suggestions can somehow give you a few ideas. Of course all of this is from someone who knows nothing at all about running a business so it may be more complicated than I can imagine.
    Is that an ARC in your pocket or are you just small like that?

  8. #248
    Flashaholic* orb's Avatar
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    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by athener View Post
    Hello from Athens !

    Since long time I follow this thread but this is the first time I wright (because of my miserable English).

    Yesterday I received after five months my order from Rob. Raw NS and Wee NS. As promised this time, Rob send the lights in October ! And are wonderful !! Excellent design and work , amazing light output for this size!

    Many times in the past I thought that something is wrong because of the enorm delay and I was really not happy . I wrote several emails -some of them not very polite-every time I received a reply , but now I'm sure that all this was only a bad time for Rob and with a little (more) patience he will sent - soon I hope -all the backorders.

    Greetings
    Pantelis
    Thank you for taking the time & effort to write your post Pantelis.
    All is very much appreciated.
    www.Lummi.co.uk
    Email (No Pm's) Please lummii@gmail.com

  9. #249
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    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by Robocop View Post
    I have 4 incredible Orb products and to this day they are still my favorites as far as customs go. I have to say good luck Rob and I do hope your problems with supply and delays will eventually work out.
    I have no lights ordered however do plan to continue adding to my collection shortly as again I really do enjoy your work...
    Plus one, big time. I also have several Lummi lights. I am a proud owner. All are flawlessly executed examples of meticulous precision. I see recent events as not unexpected part and parcel of dealing with essentially handcrafted art, "growing pains", if you will.

    I too, hope any difficulties he may have are quickly solved. For whatever it may be worth, Rob continues to have my confidence.

    If the work coming from the Lummi shop weren't so outstanding, nobody would be expressing concern.

    My WEE Ti arrived today, 11/5. Let me say it again, Rob's Lummi products are outstanding, superb products that shine(!) both in utility and as art. Anybody hesitating to order a Lummi light, hesitate no more. You will not be disappointed.
    Last edited by No, really; 11-05-2009 at 01:14 PM. Reason: update

  10. #250
    Flashaholic* orb's Avatar
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    Default Re: I hates the waiting for my precious....

    Noel/Robocop, Thank you for your words of support here. All is really appreciated.
    You have a good point & yes it would help not to supply batteries / chargers & even the locators. Two or three items to not hold up dispatch.
    I do need to supply the complete package, more so for customers outside of cpf. I do provide the option to ship things like locators later after the lummi has dispatched at no extra cost to the customer.
    Currently batteries & chargers are fine & have enough to satisfy outstanding orders.
    Many orders dispatched in October as planed & many more will ship in November.
    I feel the worst is over & good progress has been made. It would be great to have everything in stock all the time. The trouble is it probably never will be.
    Call it the nature of the product/business, to clarify:
    This is a small business & can not fund a large stock.
    If we did have large stocks then new technology could supersede what is in stock. No thanks.
    Over the years I have an idea on the average amount of orders that will come in during a month. Still what actually makes all this tick & stay relativity steady I have no idea!
    With that said & the money to fund a decent stock of all product ready for immediate dispatch It would be tricky to say how many Lummi Wee's, Raw's to have available?
    Quite an investment required also.

    The way thinks work currently is we make batches of 50 - 100 of the metal work. This is good in the respect of keeping up to date & also quality.
    What then tends to happen is something like batteries will run out & then have a lead time of a few weeks. In the time we are waiting for batteries orders continue to accumulate as most customer prefer battery to be supplied with torch. Batteries then arrive & I then see something like the Wee Ns's are running out or all gone. I then put the order in for more Wee Ns metal work & find the machine shop cannot make for another few weeks...............
    Yes stock even small qty should be managed better, i except this & continue to make improvements. Like I tend not to run out of Mineral glass or the twist lock cases these days.
    Sometimes I figure it may be best to treat the Lummi product as made to order & provided with a delivery time. A non refundable deposit perhaps?
    Who knows really??? All I do is my best with the facilities I have. It is a real bonus to have so many good customers who are able to wait when necessary. Also fantastic to get great feedback for product I have designed/manufactured & delivered. I do not deny feeling a little low with the negative side of customers waiting & asking for refunds in the last few months.
    I have also spent allot less time here on the forum as a direct result. I still need to keep my head down & get up to date.
    Orders still outstanding are for Raw NS, Raw Al, Raw Ti & Wee Ns.
    Reflectors which are in production this week are the only hold up for the Raw's, these will mostly go out before the 3rd week of this month.
    Wee Ns's also in production will go out 2nd to 3rd week of this month.
    All orders satisfied for Raw SS & Wee Ti's to date.

    I realize I rambled on a bit here, its been a while since I posted..... Back to the bench.
    Thank you again for your encouragement guys, exactly the best solution.
    www.Lummi.co.uk
    Email (No Pm's) Please lummii@gmail.com

  11. #251
    Enlightened daz4311's Avatar
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    Default Re: I hates the waiting for my precious....

    well im in the process of sorting out my order with rob for my FIRST light and ive got to say even at this early stage he is very helpfull ...looks like ill own a raw ti sometime in january....now im of to e mail him back as the wife has seen what im ordering and she wants one

  12. #252
    Flashaholic* Nyctophiliac's Avatar
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    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by daz4311 View Post
    ... the wife has seen what im ordering and she wants one

    Your wife likes torches?


    Mind you - can't blame her. Rob's torches are very difficult to resist.


    Rob - great to hear that you're succeeding in you endeavors.

    to anyone still waiting, these are categorically worth waiting for. If they weren't in such demand, there wouldn't be supply problems.

    The only problem I have is to resist buying yet another one myself - until after Christmas, that is!

    Hmmm...Wee NS with turquoise cree? Red?

  13. #253
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    Default Re: I hates the waiting for my precious....

    Mine came yesterday!

    RAW SS BB in pocket!

    Wee Ti BB keeping Ag company for now.

  14. #254
    *Flashaholic* fyrstormer's Avatar
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    Default Re: I hates the waiting for my precious....

    Rob, I think that last post of yours is just about the best "sorry for the delay" post I've read in a long time. It makes it very clear what the hangup is and to what extent you can and can't control delivery times.

  15. #255

    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by fyrstormer View Post
    Rob, I think that last post of yours is just about the best "sorry for the delay" post I've read in a long time. It makes it very clear what the hangup is and to what extent you can and can't control delivery times.
    It's fair enough that a small operator can't perfectly control supply and hence delivery times, but he could and should control the information that he gives out to people sending him money.

    I ordered a Raw at the beginning of September (paying by PayPal on the website), and received an email stating that I should allow 10-15 days for delivery. A month or so later I emailed to find out where it was (I hadn't read this forum so wasn't aware of issues), and was told that there were no chargers. I looked on the website and found that chargers (as individual items) were indeed out of stock. That status changed a good few weeks ago now, but I've still received no torch. If it was just a case of chucking the chargers in with the in-stock torch and sending out, then how long can that take? Judging by the stock explanation above, we're talking about scores of packages here, not thousands.

    I don't mind waiting for a high quality product, but I don't like being misled. I've no reason to think that Rob is misleading people deliberately, but doing it by accident or omission is still very poor customer service. I would expect as a minimum, that if an item is out of stock then (a) payment is not taken until it is ready to be delivered, and (b) accurate information about the stock level should be provided. I would much rather have received an email saying "The chargers aren't in stock, I hope to get them soon, but it's outside of my control and my best guess is it'll take yay-long", than one saying that it'll take a couple of weeks to assemble and dispatch, which then turns into a couple of months with no sign of movement.

  16. #256
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    Scowl Re: I hates the waiting for my precious....

    Quote Originally Posted by GrumpyBugger View Post
    It's fair enough that a small operator can't perfectly control supply and hence delivery times, but he could and should control the information that he gives out to people sending him money.

    I ordered a Raw at the beginning of September (paying by PayPal on the website), and received an email stating that I should allow 10-15 days for delivery. A month or so later I emailed to find out where it was (I hadn't read this forum so wasn't aware of issues), and was told that there were no chargers. I looked on the website and found that chargers (as individual items) were indeed out of stock. That status changed a good few weeks ago now, but I've still received no torch. If it was just a case of chucking the chargers in with the in-stock torch and sending out, then how long can that take? Judging by the stock explanation above, we're talking about scores of packages here, not thousands.

    I don't mind waiting for a high quality product, but I don't like being misled. I've no reason to think that Rob is misleading people deliberately, but doing it by accident or omission is still very poor customer service. I would expect as a minimum, that if an item is out of stock then (a) payment is not taken until it is ready to be delivered, and (b) accurate information about the stock level should be provided. I would much rather have received an email saying "The chargers aren't in stock, I hope to get them soon, but it's outside of my control and my best guess is it'll take yay-long", than one saying that it'll take a couple of weeks to assemble and dispatch, which then turns into a couple of months with no sign of movement.
    Hello all, Grumpybugger, I agree with you.I just joined up on C.P.F.I am tired of reading all the people telling there stories about getting the run around about there orders and not having my say.I ordered a wee & raw with spare bits and pieces on july 30th.With a few emails going back & forth since then.I have been told similar things that were told to Angrpaul, but I thought since Rob was having problems I would show some faith & patience. I emailed him again the other day asking how my order was going & was told that the wee ns's were all ready to go and he would definitely send them this week and send me a dispatch notice.Well friday came and went with no word. I have lost faith & patience & trust,I wish I had not ordered the torches at all,the exitement has well and truly worn off. I dont care how good these torches are they are not worth the bother or stress. I wish I had seen this forum before I ordered.I would have spent my money on something else.

  17. #257

    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by TRITON View Post
    Well friday came and went with no word.
    After establishing that the original delay was only due to a lack of chargers (the torch was in stock apparently), now I'm told that the chargers are in stock, but he's waiting for reflectors to arrive, and the locators are out of stock (again, in stock when I ordered AND PAID, but now they've all been sold). Last week, I was told that my torch would be sent this week, minus the locator. Imagine my surprise that I have received neither a torch nor an email saying that it's been sent.

    I'm not 100% sure, but I think it may be illegal to take payment for a mail order item until it is ready to be despatched. It's certainly morally dubious to do so without honestly explaining the situation and offering a refund until the item is in stock. To take payment for something which is partially in stock, then sell the bits that are in stock to somebody else, is in my view effectively the same as stealing. I had paid for that torch and locator, now it's presumably been sent to someone else! I feel like I'm being taken for a mug.

    These are not the actions of the little guy having a few supply issues and doing the best that he can. This is, at best: shockingly bad customer service, at worst: dishonest deception.

  18. #258
    Enlightened TRITON's Avatar
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    Angry Re: I hates the waiting for my precious....

    I felt like being taken for a mug a while back. he seems to be having a good life on other peoples money,if you read the twitter page on his website.Maybe we have not screemed loud enough, like the customers on the other side of the pond to me.I have bought items from other sites in England,America & HongKong & have always been treated well. They send emails to you with out being prompted explaining what is going on with your order, even offering a refund when there is a wait for a week or so on a particular item. I know these other sites are very busy because they are extremely popular.The only reason I ordered what I did is because it said on the website (in stock & ready to go ).Now it seems we have to wonder whats going to happen with the wee s/s, are those all going to be furnished & sent out before I get my order.Very unhappy about this whole affair,but what can I do from thousands of km's away.

  19. #259

    Angry Re: I hates the waiting for my precious....

    I hate that my first post is a bitch but if you got it coming then I guess that's the way it is.

    I also ordered a Wee NS with trit. Site said in-stock on all trits and NS's. That was crap.
    Paid, received email said they would be dispatched 10-15 days.
    That was crap too.
    After 2 months sent email wondering where we were on order-saw that lummi site had been updated. Received email, saying they would be sent out by the end of the month(Oct.)
    This was a load of crap also.

    How dare you take our money claiming items are in stock, then expect us to swallow that you will ship in 10-15 days, knowing you have no intention of shipping in that time-frame. Dont sugar coat it! I order custom knives at least twice a year and I am used to 2-3 year wait. If some makers were still taking orders I would wait 5-7 if I had to.But their Customer Service is great, you know where you are in the process, and that is why I will continue to buy from them- their word. You on the other hand are a different matter.
    No matter how "great" the product is- it will always only be as good as the maker.
    That is all...to bad I didn't find this place sooner. Would've saved my time and my money.

  20. #260
    Flashaholic* orb's Avatar
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    Default Re: I hates the waiting for my precious....

    Right then, clearly you 3 new guys to the forum have only joined to complain about waiting for your order from Lummi. I do not need to repeat all that has been said, if you are not able to wait then please ask for your money back by email. Please do not come here & just continue to come to your own conclusions & slander me & my business. At times when things are beginning to improve the last thing I need is the damage you type of customers seem hell bent on doing. All you need to do is send me an email & I will accomodate you in a polite manner with the choice to wait or take a refund.

    To repeat, non of my customers are being ripped off. Everybody has always got & will get what they pay me for.
    Whilst I appreciate your correct reasons for posting in this waiting thread.
    Any further wrong accusations will force me to close this thread.
    www.Lummi.co.uk
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  21. #261
    Flashaholic* Launch Mini's Avatar
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    Default Re: I hates the waiting for my precious....

    I too have recently ordered a couple of his lights.
    These are my FIRST lights I've purchased sight unseen on friends recommendations.
    I trust Rob will deliver my lights. He has be more than professionaly and courteous on any of my emails. Never led me to believe something was happening that was not.
    Now I am just patiently ( or not so patiently) awaiting the mail service to deliver my first RAW.

    I think I will pay the extra shipping charges so that I can track my next order though. I know international is slow, and with the Christmas season coming on, it could take a loonngggg time for those delivery guys to their part.

    I am sure Rob will get to his orders

  22. #262
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    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by orb View Post
    Right then, clearly you 3 new guys to the forum have only joined to complain about waiting for your order from Lummi. I do not need to repeat all that has been said, if you are not able to wait then please ask for your money back by email. Please do not come here & just continue to come to your own conclusions & slander me & my business. At times when things are beginning to improve the last thing I need is the damage you type of customers seem hell bent on doing. All you need to do is send me an email & I will accomodate you in a polite manner with the choice to wait or take a refund.

    To repeat, non of my customers are being ripped off. Everybody has always got & will get what they pay me for.
    Whilst I appreciate your correct reasons for posting in this waiting thread.
    Any further wrong accusations will force me to close this thread.
    ROB, I do not wish to harm your rep or bussiness,I am sorry for my ranting.But you must see it from my side, I am upset, I would like to have my order. When you give out money to someone [such a long way away ] and then dont get something in return soon your mind starts to wonder, you get negative thoughts,start thinking all sorts of bad things. I do like the look of your products,and from all reports from people that actually have them they are exellent.When you are feeling low it is all to easy to go of in a tangent& chuck a hissy fit. So I say to you please can you get my order to me, I wish you to beat the xmas mail hold ups. Patience is a hard thing to hold on to when your a flashaholic. .Please understand that buying something from someone for the first time is going to be a little difficult, trust issues,etc, are all going to go through your mind until it arrives safe and sound in your hands. Please forgive my bitching & complaining,Don't shut down this subforum on my account. I hope all the people on CPF reading this can forgive me for my impulsive rant.

  23. #263

    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by orb View Post
    Right then, clearly you 3 new guys to the forum have only joined to complain about waiting for your order from Lummi. I do not need to repeat all that has been said, if you are not able to wait then please ask for your money back by email. Please do not come here & just continue to come to your own conclusions & slander me & my business. At times when things are beginning to improve the last thing I need is the damage you type of customers seem hell bent on doing. All you need to do is send me an email & I will accomodate you in a polite manner with the choice to wait or take a refund.

    To repeat, non of my customers are being ripped off. Everybody has always got & will get what they pay me for.
    Whilst I appreciate your correct reasons for posting in this waiting thread.
    Any further wrong accusations will force me to close this thread.
    There's nothing wrong with joining a forum to contribute to a discussion. The fact that I'm new here has no relevance to the relevance or validity of what I say. My post contained details of my experiences. No 'own conclusions' or slander. Just some simple facts and expressions of my conclusions. I have made no 'wrong accusations'. I have not said that your customers are being ripped off, merely that you have repeatedly made claims / promises which have turned out not to be true, and I am unhappy about that. This is fact.

    Personally I think that the more potential customers know the truth about what might or might not happen if they place an order, the better! Those who want good customer service might just go elsewhere (saving you a disgruntled customer), and those who are prepared to pay money and then wait an indeterminate length of time for a quality product (I've no reason to doubt that your products are ace) will go into it with their eyes open and no doubt be happy with the results. One day.

    I think that closing a thread because some people are expressing valid discontentment would be seriously crappy, and would not reflect well on yourself. The "having a good life on other peoples money" might have been a bit on the cheeky side, but TRITON has apologised for that. The other chap and I have not said anything inappropriate, so to censor it would be very bad form. The correct way to deal with this kind of bad feeling is to get your act together, which you claim to be doing, but with no evidence that I can see (still waiting for my torch).

  24. #264
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    Default Re: I hates the waiting for my precious....

    Thanks,Rob.

    My Raw NS turned up safe and sound.

    VERY nice!

    Steve.
    “Magnetism is one of the Six Fundamental Forces of the Universe, with the other five being Gravity, Duct Tape, Whining, Remote Control, and The Force That Pulls Dogs Toward The Groins Of Strangers.”

  25. #265
    Flashaholic* Launch Mini's Avatar
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    Default Re: I hates the waiting for my precious....

    The first of mine arrived in last nights mail. Proud owner of a Raw SS.
    My delay on this was the mail system. It was travelling the world for 19 days.
    Very happy now.
    Thanks Rob.
    Tis in my front pocket as I type.

  26. #266
    Enlightened TRITON's Avatar
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    Party Re: I hates the waiting for my precious....

    HI peoples. Well ###k sake didn't I jump the gun to soon with my rant. feel a right dill. guess what my order was in my p.o. box yesterday. 1x ns wee-blue trits,1x50lm le.1x 25lm le..1x AL raw no trits-20-100 le.plus spare bits and pieces.Farout these things are great. So THANK YOU ROB and sorry for being a pain. You did come through in the end just like you said you would.Well done you champion...So if you were thinking of buying some LUMMI torches DO SO,you will be pleased. TRITON.. merry xmas everyone..

  27. #267
    *Flashaholic* fyrstormer's Avatar
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    Default Re: I hates the waiting for my precious....

    Grumpy, I feel compelled to give you a head's-up that you're asking for an ass-kicking from the mods by talking like this.
    Last edited by fyrstormer; 11-29-2009 at 09:33 PM.

  28. #268

    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by fyrstormer View Post
    Grumpy, I feel compelled to give you a head's-up that you're asking for an ass-kicking from the mods by talking like this.
    Really? All I've done is state some facts relating to my experiences (completely on the topic of this thread), and some justified (i.e. I've explained why I think what I think) opinions. What is a discussion forum for if not this? I really don't think that I've said anything inappropriate, and certainly haven't set out to offend anyone.

  29. #269
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    Default Re: I hates the waiting for my precious....

    Quote Originally Posted by GrumpyBugger View Post
    Really? All I've done is state some facts relating to my experiences (completely on the topic of this thread), and some justified (i.e. I've explained why I think what I think) opinions. What is a discussion forum for if not this? I really don't think that I've said anything inappropriate, and certainly haven't set out to offend anyone.

    IF the mods would find anything inappropriate, they WOULD chime in, right? No need for a heads up eh? And since they haven't, well go figure.

    In any case, I fully stand behind the words of GrumpyBugger!
    -
    "Keep those candles burning!"

  30. #270
    Flashaholic
    Join Date
    Aug 2009
    Location
    San Jose, CA
    Posts
    278

    Default Re: I hates the waiting for my precious....

    I couldn't wait any longer so I bought a used one and cancelled my order. I'm still waiting for my refund though, how long does it take to build one of those?

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