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Thread: JetBeam RRT-3 issues

  1. #1

    Default JetBeam RRT-3 issues

    Hi guys! I purchased a Jetbeam RRT-3 on eBay about a 3 weeks ago. Bugoutusa was out of them, so I got one on eBay. I really like this thing. Today I have a major malfunction! The light will not turn on!

    Now here are some things to consider.

    1) I am using SF CR123A batteries (6 total) I tested every single one of them and they have proper charge. Powered up my SF M3 no problem.
    I installed a new set which still won't turn on the light.
    2) I take very good care of this light, never drop it once, it's practically in
    new condition.

    So.. right now I am wonder if there is anyone out there having similar issues. I have already contacted Jetbeam's customer service via e-mail.
    I don't know how their warranty service works, so if anyone have any information I would highly appreciated.

    For example do I sent this light to china for repairs or is there a USA warranty location I can sent. How long should I expect the process to take? 1 week, 1 month etc.

  2. #2

    Default Re: JetBeam RRT-3 issues

    try everything you can.

    1)Clean the contact surface between butteries and host

    2) Measure if you have any Voltage output from the host with the batteries installed proprly.

    3) check the direction of the batteres.

    4) If you have use 18650 just in case.

    5) double check batteries measurement and cleaned surfaces and try last time to see.

    If you have vontage on the host of the batteries then clean the host and the contact point on the switch and the head.

    Then measure the switch. Maybe the switch is dead. I do not think that the electronics on the head have any problem.

    Try to measure also the voltage without the tailcap switch. Current measurment here. If the light up then the switch is dead.

    We wait for any good news.

    Regards

    _____________________
    Surefire E2DL 200 lumens

  3. #3

    Default Re: JetBeam RRT-3 issues

    I've got the same problem with mine. I used it one evening to pick up my tools after working on my car. Turned it off, put it in my pack. Took it out a few days later at the campground and it was dead. Tried it with three different brands of 18650s, all of which checked out in other flashlights, and none worked. I made sure everything was screwed together tightly, made sure the batteries were in the carrier correctly. Nada. This light is only a few weeks old, never even dropped!

    Luckily I bought mine through Bugoutgearusa, so I contacted Flavio and sent it back. He tested it... it would work briefly for him, but then shut off after a minute or two. His conclusion was that there was something wrong with the board. He said he would ship me a new one. Unfortunately, I see on his site that his batch from the supplier has been delayed. I've been without my RRT3 for a few weeks now.

    I really hope these are isolated issues. Anyone have any input or experience? Am I correct that the RRT3 has a thermal protection circuit?
    Vaughn Teegarden
    http://vaughnsphotoart.com

  4. #4

    Default Re: JetBeam RRT-3 issues

    Quote Originally Posted by vaughnsphotoart View Post
    I've got the same problem with mine. I used it one evening to pick up my tools after working on my car. Turned it off, put it in my pack. Took it out a few days later at the campground and it was dead. Tried it with three different brands of 18650s, all of which checked out in other flashlights, and none worked. I made sure everything was screwed together tightly, made sure the batteries were in the carrier correctly. Nada. This light is only a few weeks old, never even dropped!

    Luckily I bought mine through Bugoutgearusa, so I contacted Flavio and sent it back. He tested it... it would work briefly for him, but then shut off after a minute or two. His conclusion was that there was something wrong with the board. He said he would ship me a new one. Unfortunately, I see on his site that his batch from the supplier has been delayed. I've been without my RRT3 for a few weeks now.

    I really hope these are isolated issues. Anyone have any input or experience? Am I correct that the RRT3 has a thermal protection circuit?
    I've had one on order with BugOutGear for a few weeks now and continue to wait patiently. There are some folks in another thread who are growing tired of the delays and want to blame Flavio for his way of doing business. I stand by my other post that if the delays are due to production issues, I would rather be patient than receive a defective unit.

    Gentlemen, your current experiences add credibility to my viewpoint.

    If the RRT-3 has become as popular as Flavio suggests, then perhaps production was ramped up too quickly and quality has been sacrificed. If so that would account for the delays and demonstrate JetBeam is acting responsibly. I am in manufacturing and know all too well it's better to be late on delivery, than ship out a defective product and have to deal with the consequences.

  5. #5
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    Default Re: JetBeam RRT-3 issues

    Quote Originally Posted by 5horns View Post
    I am in manufacturing and know all too well it's better to be late on delivery, than ship out a defective product and have to deal with the consequences.
    Never stopped JB before. The M2S was shipped out knowing full well the UI was mis-programmed. They re-wrote the manual instead to make it appear "it's supposed to be that way"
    Vinh K40. Eye40vn. Vinh S6330. Vihn X10. Vinh TX25C2. Vinh RRT-01. Vihn XM-L2 P60 Thrower (40K Lux!!) Three Oveready Z2's. One Oveready C2. Two Zebralight H31's.

  6. #6

    Default Re: JetBeam RRT-3 issues

    Just to be clear, I've been very happy thus far with Bug Out Gear USA's handling of the problem, Flavio is a straight shooter. I just miss my Raptor.
    Vaughn Teegarden
    http://vaughnsphotoart.com

  7. #7

    Default Re: JetBeam RRT-3 issues

    This is bad new indeed! I tried everything Mr.A suggested, no dice. The light will not turn on

    I am still waiting for JB to reply my e-mail, I am going to contact the eBay seller and see what he can do. This is really frustrating considered how much this light cost!

  8. #8

    Default Re: JetBeam RRT-3 issues

    i really dont feel well. I dont like when a flashlight is not working even is not mine.

    I feel the person how feels , like the flashlight is mine. I dont know what else to suggest you to do in order to get your flashlight in a working condition.

    The flashlight cost a lot of money and now you need to contact JETBEAM to see what you need to do.

    think positive.

    Best wishes.

  9. #9

    Default Re: JetBeam RRT-3 issues

    Quote Originally Posted by MR.A View Post
    i really dont feel well. I dont like when a flashlight is not working even is not mine.

    I feel the person how feels , like the flashlight is mine. I dont know what else to suggest you to do in order to get your flashlight in a working condition.

    The flashlight cost a lot of money and now you need to contact JETBEAM to see what you need to do.

    think positive.

    Best wishes.
    I highly appreciate your concerns I hope JB return my email soon.
    I am actually a bit disappointed to learn that JB ship out stuff knowing that there are defects. I paid $400+ for the light and mount.. this is almost like paying the premium price for a SF light. I just hope their warranty service lives up to it's reputation.

    Until then I got my Fenix TK45 and my SFs to keep me company

  10. #10

    Default Re: JetBeam RRT-3 issues

    I understand, i also hope JB to give you a solution. Normally you get an answer in less than 12 hours.

    This is very nice flashlight and highly recommended.

    It is on my future plans also. But i cannot understand the problem. The only thing it comes in my mind is if the tailcap does or the host for the batteries does not make a good contact.

    did you measure the host? did you measure current without the taicap?

  11. #11

    Default Re: JetBeam RRT-3 issues

    Quote Originally Posted by MR.A View Post
    I understand, i also hope JB to give you a solution. Normally you get an answer in less than 12 hours.

    This is very nice flashlight and highly recommended.

    It is on my future plans also. But i cannot understand the problem. The only thing it comes in my mind is if the tailcap does or the host for the batteries does not make a good contact.

    did you measure the host? did you measure current without the taicap?
    I don't have the tool to measure the host or the current. However I test it with my friend's tailcap from his RRT-3 (working condition for now, 1 week old) and the light still will not turn on. I tried my tailcap on his light and his light turns on, I also tested my battery carrier and his light also turns on! I strongly believe the board must be defective in my light.

    If there is a way to disassemble the head I think I maybe able to get someone to fix this. Unfortunately from the looks of it.. the light is not designed to be disassemble in such matter without possibly voiding warranty. I am just making assumptions here, but I don't want to risk anything at the moment for a quick fix until JB gets back to me with more information.
    Last edited by CSI304; 06-30-2010 at 01:12 PM.

  12. #12

    Default Re: JetBeam RRT-3 issues

    no, do not touch the head.

    I think something has to do with the ring or the electronic circuit board.

    Wait for JB's reply.

  13. #13
    Flashaholic*
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    Default Re: JetBeam RRT-3 issues

    I waited over a week for JB to reply to the M2S UI issue. They then told me "they would think about it" Never heard from them again.
    Vinh K40. Eye40vn. Vinh S6330. Vihn X10. Vinh TX25C2. Vinh RRT-01. Vihn XM-L2 P60 Thrower (40K Lux!!) Three Oveready Z2's. One Oveready C2. Two Zebralight H31's.

  14. #14

    Default Re: JetBeam RRT-3 issues

    I got a response from JB, looks like I am sending it state side. They are out of RRT-3s so it is definitely going back to the factory for repairs. I am gonna be JETBeamless for a while....

  15. #15

    Default Re: JetBeam RRT-3 issues

    the good news are that can repair it and you are going to have it after a couple of weeks hopefully.

  16. #16

    Default Re: JetBeam RRT-3 issues

    Yeah I guess I should think positive. Hopefully I get it back within a few weeks. I appreciate all the help and information, I learn a lot from this thread.

  17. #17

    Default Re: JetBeam RRT-3 issues

    When it happens something wrong like this then it is needed to think positive.

    Jetbeam will not allow for any flashlight, especially when is brand new, to not support it.

    So for my self i guarantee that they will take care of it and will send you back when it get fixed.

    It is very nice flashlight and second powerfull at this time. Many features and good looking.

  18. #18

    Default Re: JetBeam RRT-3 issues

    Problem resolved. JETBeam USA offer excellent service, I am overall impressed with the quick turn around.

  19. #19

    Sick2 Re: JetBeam RRT-3 issues

    Resurrecting this thread from the dead... It now appears the light died again, this time after I resold it to someone else. I received the package on the 22nd,
    and I basically unpacked it, put the battery in then test it. Repack and sent it back out.. The buyer is calling me out for selling him a dud.
    I am so sad and frustrated right now it is beyond words.........

    Now excuse my rant , but this has got to be some kind of a sick joke! Words cannot describe my disappointment with JETBeam's production quality and I am very disgusted.
    I mean like serious? Did something else went wrong while it was in transit? The tailcap was the original problem, now I don't even know what else went wrong.
    Just to clear things up, I believe this is the manufacturer's fault, someone at the factory really drop the ball/light ...... I received a overall good and quick service from JETBeam USA,
    but they are not the ones whom manufactured this faulty thingy.... errr..

    Anyhow I am glad I used the money to buy SF M3LT instead, but now it looks like this thing is coming back to bite me in the butt!
    UUGHH!!! I apologize in advance for sounding like a cry baby, but this really does SUCK!
    HELP SOMEBODY! Please advice! I got a HUGE mess in my hands and it's party time!!
    Last edited by CSI304; 07-29-2010 at 01:55 AM.

  20. #20

    Default Re: JetBeam RRT-3 issues

    Believe it or not, I had a similar experience. Mine quit working as detailed above so I sent it back and got a replacement. When I tested the new unit (different flashlight) it began t smoke behind the lens, staining the reflector. After two failures in a row, I requested aa refund, which I have been told I'll receive (just sent it back tuesday).

    Hearing that I'm not the only one who has had multiple failures, I question if this is a design problem.
    Vaughn Teegarden
    http://vaughnsphotoart.com

  21. #21

    Default Re: JetBeam RRT-3 issues

    Quote Originally Posted by vaughnsphotoart View Post
    Believe it or not, I had a similar experience. Mine quit working as detailed above so I sent it back and got a replacement. When I tested the new unit (different flashlight) it began t smoke behind the lens, staining the reflector. After two failures in a row, I requested aa refund, which I have been told I'll receive (just sent it back tuesday).

    Hearing that I'm not the only one who has had multiple failures, I question if this is a design problem.
    Good grief... looks like this mess is really gonna get messy

  22. #22

    Default Re: JetBeam RRT-3 issues

    I just ordered one from Bugoutgear USA. It is currently back ordered, so when it does arrive, it will be from the most recient batch. I am hopefull that these issues have been addressed in the most recient versions.

    If not, I have full confidence that bugout gear will resolve whatever issues may arise, as I have had great experiences with them in the past.

  23. #23

    Default Re: JetBeam RRT-3 issues

    Well I am not as upset as I was yesterday.. I have no problem with their customer service, real issue is that this light seems pretty unpredictable.
    What a shame, to be honest it was a good light.. I liked all the features on it.. But these multiple failure issues makes it not dependable
    I really do hope they fix all the issues in the newer batch, but I guess we just have to wait and see..
    Now I gotta get this problem resolved once and for all.
    Last edited by CSI304; 07-29-2010 at 03:16 PM.

  24. #24
    Enlightened
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    Default Re: JetBeam RRT-3 issues

    I am the person who purchased the light that has been discussed. The seller (CSI 304) has been top notch threw this episode. He is an honest person and has done what he can with Jetbeam. To update, the light has worked very well these last 2 days. I used it last night and I had no problems with it. On another note, I purchased a new RRT-0 and it would not work consitantly. It would intermittantly go on then not work and when off it would flicker and remain on low beam power when turned off. The dealer promptly got back to me and it is apparently known that a battery with a starting voltage of slightly more than 3V may cause some problems and when the voltage drops below 3V the light will function normally. This seems to be the case as the light has been perfect after the first 10 minutes of use. I'm really not sure what to do.
    Last edited by Mark Mck; 07-31-2010 at 09:57 AM.

  25. #25

    Default Re: JetBeam RRT-3 issues

    Thanks for your understanding! All parties (JB USA/Me/Mark) has been on top of their game in getting this issue resolved.

  26. #26
    Enlightened
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    Default Re: JetBeam RRT-3 issues

    I received a message from Flavio today. He advised that the light was tested extensively before being shipped back to Dave(CSI304). He advised that one of the 18650 batteries may not have been fully charged and this might have set off the protective circuit. He advised that I also try some CR 123 batteries. If it malfunctions with the CR 123s, he said I should send it back to him for replacement. Thus far the light has been excellent except for the first 10-15 mins of use. I really like this light!! Two nights ago we had kids on a couple of motorcycles tearing up and down trails a quarter mile behind our house along a river. These trails are on our property and I am always concerned someone might get hurt as these trails are heavily wooded. I turned my RRT-3 on high from our back door and lit up the trees along the river like a hugh spotlight. It was impressive to hear the motors go off and then start up in the distance down river as they exited back onto a paved road. I have no problems if people use the trails during the day but it is dangerous tearing threw the cover at night. In summary, I think I have a keeper in the RRT-3!
    Last edited by Mark Mck; 08-01-2010 at 09:47 PM.

  27. #27

    Default Re: JetBeam RRT-3 issues

    That's good news Mark, glad you like it. As for me, I should retrack what I said about JB in the earlier posts. No point editing those old post now, it is what it is....

    Anyhow I am glad all is in good working order

  28. #28
    Unenlightened
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    Default Re: JetBeam RRT-3 issues

    Could it have anything to do with different size 18650s?... I asked a question about 18650 sizing in another thread, but I can't find it. . Thanks.

  29. #29
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    Mad71 Re: JetBeam RRT-3 issues

    Never expect JB's customer service
    they are arrogant enuf to ignore u

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