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Thread: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

  1. #1
    Enlightened
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    Angry Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I've been waiting for my torch for over 18 months. The last few messages from me to Lummi remain unanswered.
    I wonder if anyone has actually received an order from the company recently. I can only find negative posts.
    It seems that Lummi has a new product now. I saw it on FaceBook. That makes me angry. It's as though my money is funding the venture. The page in question is here.
    Last edited by DrAT; 05-11-2011 at 09:37 AM.

  2. #2
    Flashaholic* Eric242's Avatar
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    Sorry to hear that, but unfortunatelly it´s not a new storry. Personally I´ve had nothing but good experiences with rob (and I got a lot of lights from him) but that was between 2006-2008, before the problems started. I don´t think there´s anything to be done unless people organize themselfs and got to the police / get a lawyer like the group, that got ripped off by Doug Speck did. Maybe everyone who´s waiting for month/years for their lights should post a comment on his Facebook page. Good luck!

    Eric

  3. #3
    Flashaholic* Thujone's Avatar
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I received my last package from Rob in 2006, in 07 I ordered some accessories that never arrived. Then Rob promised to send them more than once over the course of the next year. I have never received the accessories and have given up on Lummi completely.
    01001100011010010111011001100101001000000110100101 10111000100000011101000110100001100101001000000110 0100011000010111001001101011
    00101100000011010000101001100001011011100110010000 10000001110100011010000110010100100000011101110110 1111011100100110110001100100
    00100000011010010111001100100000011101000110100001 11001001100101011000010111010001100101011011100110 1001011011100110011100101110


  4. #4
    Enlightened fugleebeast's Avatar
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    Absolutely pathetic. Nothing has changed and nothing ever will. Considering all the people that Rob has done this to, it pisses me off that he's still allowed to have a sub forum.

    I eventually had to Jeer him and demand a refund. I'd had enough after he lied to me 14ish times and sent my exact lights to people who paid months after me.

    Again, and I hope you are listening Rob, PATHETIC!

  5. #5
    Enlightened
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I carried on trawling the Web after posting here. I can find very little in the way of recent praise for Lummi. I wish I'd seen what I have today before ordering in 2009.
    I'm quite surprised to find that the major torch selling sites still have Lummi forums. I wonder too why PayPal still take money on the company's behalf.
    I'm going to have a word with Trading Standards now. I'm angry now and don't see why a company should continue trading with my money.

  6. #6

    Default Re: List of Lummi orders still unfulfilled

    Quote Originally Posted by paddyie View Post
    Day order was placed: 27th of October of 2010
    Currency: GBP
    Product(s):
    1 x Wee NS 45 GBP
    Postage and packing: I think that was included in the price.
    Total amount for the order: 45 GBP
    Received: nothing.
    Situation: I have twice asked him via email and received no response.
    I got an email from Rob

    Hello,

    Today your order from Lummi has dispatched to you.
    Apologies for the long wait.
    Thank you very much for your custom.

    Kind Regards
    Rob @ www.Lummi.co.uk

  7. #7

    Default Re: List of Lummi orders still unfulfilled

    Now he is into the XM-L versions, he will give us the old XP-E ones. But it's good, as far as he is not lying. Will he give you a tracking number? I hope so!

  8. #8
    Flashaholic* S1LVA's Avatar
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I have had two orders completed from Rob in the past few months. I forgot how long the first order took (definitely longer than my most recent one) but I ordered from him on the 7th of June and my package arrived today.

  9. #9

    Default Re: List of Lummi orders still unfulfilled

    Received an email on the 28th June from Rob asking for confirmation of address and another after confirmation saying that my Raw Al & Wee SS have been shipped with the Wee Ti to follow asap, hopefully this means good news for other customers as well, certainly made my day.

  10. #10
    Flashaholic* Obijuan Kenobe's Avatar
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    Default Re: List of Lummi orders still unfulfilled

    You ordered in April 2010, and getting an email from him two days ago made you happy?

    Dang, you guys forgive and forget easy. I love lights, but man...this whole thread is scary. I would have demanded only money back a long time ago. If he delivers now, why would you settle for anything but what he is currently offering (XML)???

    You all do know that he used your payments to upgrade his business and take care of himself. Now, all this doesn't matter to you as long as you get the light he sold you last year??? Crazy.

    You all have been played like a cheap piano.

    obi
    Stay sharp and bright for life.
    Have your knife and light handy at all times.
    Sent from a long time ago, in a galaxy far, far away.

  11. #11

    Default Re: List of Lummi orders still unfulfilled

    i ordered on february 18, 2011.

    1 Wee NS Locators locator colour Choice: Ice Blue £12.00 GBP
    1 10180 Cell Wee NS/Ti £5.00 GBP
    1 Wee NS lumens Choice: 50 £40.00 GBP
    1 Nano Charger £7.00 GBP
    Amount £64.00 GBP ($114.96 usd)

    on 4-29-11 i emailed rob regarding the order, and rec'd this:

    Hi Mark,

    Again apologies for the delays, with all the recent holidays & it is still a Holiday Monday here in the UK I have been unable to collect parts from the machine shop.
    All is getting back to business this week & I will then be able to get your order shipped.
    If you could just allow some more time please then your order will be on its way.
    Kind Regards
    Rob @ www.Lummi.co.uk
    Check out the new iStiki.
    On the Lummi homepage.



    two months later, i have no light, and have not heard of a status update. i learned of this thread on the usn.

  12. #12

    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    i ordered on feb 18, and have received nothing.

  13. #13
    Super Moderator
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    Default Re: List of Lummi orders still unfulfilled

    Quote Originally Posted by orb
    ... apologies for the delays, with all the recent holidays & it is still a Holiday Monday here in the UK I have been unable to collect parts from the machine shop
    BS
    Resistance is futile...

  14. #14

    Default Re: List of Lummi orders still unfulfilled

    Do they have had more than one year of holidays over there in UK?

  15. #15

    Default Re: List of Lummi orders still unfulfilled

    Quote Originally Posted by paddyie View Post
    Day order was placed: 27th of October of 2010
    Currency: GBP
    Product(s):
    1 x Wee NS 45 GBP
    Postage and packing: I think that was included in the price.
    Total amount for the order: 45 GBP
    Received: nothing.
    Situation: I have twice asked him via email and received no response.
    Today i received my Lummi Wee from Rob.

  16. #16
    Flashaholic* Nyctophiliac's Avatar
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    Default Re: List of Lummi orders still unfulfilled

    Quote Originally Posted by paddyie View Post
    Today i received my Lummi Wee from Rob.
    Nice!

    Hope you like it after all.

  17. #17

    Default Re: List of Lummi orders still unfulfilled

    i rec'd an email this morning:

    Hello Mark,

    I am really trying to settle all back orders.
    This situation is a difficult problem to resolve with the down turn in business.
    It is slow & I am building specials to encourage new sales which help fund the supply of parts required for back orders as well.
    Hopefully you will understand I am determined to get what you have paid me for delivered to you & just continue to allow me the time required.
    Sincere apologies for the long wait & any trouble.
    Kind Regards
    Rob @ www.Lummi.co.uk
    Check out the new iStiki.
    On the Lummi homepage.

    i guess i find it a bit reassuring he is at least answered my message. i do find it odd, however, that he is making lights to generate funds to buy parts for outstanding orders. if he has the money to buy the parts to make those lights....


    well, i'm sure you get my point.

  18. #18
    Flashaholic* emu124's Avatar
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    Default Re: List of Lummi orders still unfulfilled

    I'm waiting for a light from Rob as well.
    And believe me I' not happy with the situation either.
    But still, considering CPF rule #12 Reposting privat communications, I think it's not allowed to post privat emails here

    If I'm wrong please let me know

  19. #19

    Default Re: List of Lummi orders still unfulfilled

    Quote Originally Posted by Nyctophiliac View Post
    Nice!

    Hope you like it after all.
    Yes, i love it

  20. #20

    Default Re: List of Lummi orders still unfulfilled

    Quote Originally Posted by emu124 View Post
    I'm waiting for a light from Rob as well.
    And believe me I' not happy with the situation either.
    But still, considering CPF rule #12 Reposting privat communications, I think it's not allowed to post privat emails here

    If I'm wrong please let me know

    under most circumstances, i would not post a pm or email. however, in this situation it certainly speaks as to the character and intent of who we are dealing with.

    it would seem he is well aware of all the negative postings here and on other forums, but has yet to offer a reasonable solution. based only on the information in this thread, he is in possession of almost $3000.00 usd for products not delivered, or perhaps not even started. yet he is able to buy parts to make products and sell via facebook or other avenues. in and of itself, this is not only problematic, but unethical and immoral.

    we also must take him on his word he intends to fulfill all the outstanding orders. additionally, unsuspecting consumers are still able to pay via his website. there is nothing to indicate delivery times may be very extended. the right thing to do would be to close his website to new orders.

    my only real frame of reference here is the custom knife world. makers like scott cook and rick hinderer, who are in great demand, have closed all custom orders. if one is lucky enough to have been on the list, the wait could be as long as two years. payment would not be made until the knife is finished.

    brad duncan, a well respected knifemaker for many years, fell under similar circumstances. he ended up working in the red, and was taking payment before knives were finished. ultimately, he was unable to fulfill orders, and said he was quitting the business. yet new knives were showing up on ebay and internet dealers. as far as i know, most of those who had placed custom orders and paid never received their knives. his reputation is now well earned, and his knives are difficult to sell on the forums, and he, his wife, and his "business partner" are no longer welcome.

    it now appears we find ourselves in a nearly identical situation. much like the world of custom knives, the world of custom flashlights is a tight knit subculture, and it is imperative collectors and consumers allow information to flow freely in order to prevent those of questionable character from becoming a fixture in the communities.

    i want to believe mr. cheetham is trying to right the ship. but from having seen the results of similar business models, he must accept he is only further tarnishing his already shaky reputation.

    unfortunately, i did not learn of the problems with lummi until very recently, almost five months after i had paid for a light. it would be my hope that others may learn from my interactions with the company and will choose to buy from someone else.

  21. #21
    Unenlightened
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    Hello all,

    I am new to the forum and wish I would have found it before I placed my order with Rob. I have not been waiting as long as some, but I thought I would post anyway.

    Order Placed On 10 April 2011 05:03

    Description: AirSure Shipping,
    Unit price: 7.00 GBP
    Quantity: 1
    Amount: 7.00 GBP


    Description: Raw NS,Lumens Choice: 200/100
    Unit price: 60.00 GBP
    Quantity: 1
    Amount: 60.00 GBP


    Description: 14250 Cell NS/Ti/Al,
    Unit price: 5.00 GBP
    Quantity: 4
    Amount: 20.00 GBP


    Description: Raw NS Locator,locator colour Choice: Ice Blue
    Unit price: 6.00 GBP
    Quantity: 1
    Amount: 6.00 GBP



    Description: Wee NS,lumens Choice: 100
    Unit price: 40.00 GBP
    Quantity: 1
    Amount: 40.00 GBP


    Description: Wee NS Locators,locator colour Choice: Ice Blue
    Unit price: 12.00 GBP
    Quantity: 1
    Amount: 12.00 GBP


    Description: 10180 Cell Wee NS/Ti,
    Unit price: 5.00 GBP

    Quantity: 4
    Amount: 20.00 GBP


    Description: SS Nano Clip,
    Unit price: 4.00 GBP
    Quantity: 2
    Amount: 8.00 GBP


    Subtotal : 173.00 GBP
    Postage: 5.00 GBP
    Compensation: N/A

    Total: 178.00 GBP

  22. #22

    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    i also ordered two times at lummi, but every order was sent out some days later. there where some problem with the locators and bead blasting, but after some email contact (that was always with fast responce to me) i got a partial refund and the wee shiped out.
    after my first order i read about the poor business practices from rob. but i haven´t a problem to order a second time. with paypal you can open a case within 45 days and get your money back. i know that is not a help for the other guys that wait over months. but i can´t understand what is wrong with rob, cause my orders where 100% accurate and fast.
    i hope that he clarify all the open orders, cause the lummi lights are really nice.

    markus

  23. #23
    Enlightened
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    Unhappy Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I had a message from Lummi a while back asking me to confirm my order and to expect it in July. I had no reply to my confirmation and still have no torch.
    Still waiting for my Lummi order made in October 2009. Last 3 messages to Lummi still unanswered. I think my money has gone. Buyer beware.iPhone 4. iStiki.Mount.

  24. #24
    Unenlightened
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    Signed up on CPF just to make this post. Hopefully it gives some encouragement to those still waiting on their orders, or some options for those tired of mailing Rob over and over to set deadlines that are never met.

    Like many of you I'm an international buyer, and have waited for my order far longer than I was prepared to. All the emails I sent Rob had him replying with false promises.

    So I looked around and found ConsumerDirect. AFAIK it's an organisation run by the UK govt. that offers consumers advice and consultation. I went through their online report process and within a week received an email telling me they had spoken to Rob and notified him of the possible consequences of his actions under UK law. I immediately mailed Rob referencing my report and had my order shipped out the next day, which I just received this morning.

    The Raw SS is great. I have no problems with Rob's products but his business practice is just unacceptable. People tired of being given the run-around by Rob may want to look into this course of action.

  25. #25

    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    That's stupid and sad that people have to threaten this guy with consequences in the UK before he gets offa his butt and clears an order or two.

    Seriously, if he has time to answer questions and queries on forums he should have time to get work done on some lights. Sounds more like a personality disorder to me.

  26. #26
    Flashaholic*
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    FYI

    I ordered a wee Jan 2012 and in less than 3 weeks got it with trits and charger, so my experience was normal.

  27. #27

    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    My Ns Raw with green LED and 2 trits arrived. I gotta say it's beautiful (almost too nice to put on my keys) . Ive got a couple other Lummi raws , Wees, this newest one is also a pleasure to own. I ordered it back in Feb 2011. I heard many assurances and delays as well. Of course Id like to see everyone who paid get what they bought.

  28. #28
    Unenlightened
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I ordered a Wee SS on 7th january, today it arrived, including blue trits and XM-L Dropin, everything as ordered. All I did was contacting Rob before ordering, in order to check what is in stock or not.

  29. #29

    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    2 years and waiting, this guy is a thief, so you get one in 3 weeks great

  30. #30
    Enlightened odog83's Avatar
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    Default Re: Has Anyone Received a Lummi Order Recently? 18 Months and Waiting...

    I received Lummi NS from Rob 10 days after ordering it, on 3rd of june. The transaction was perfect. I hope the best for all you guys who are still waiting...

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