I'm re-posting this question here, based on my best judgement. My reasoning is thus: it's not appropriate content for my sales thread, because the topic is not about selling lights...and hence off-topic. I also feel like it is burried in that thread and people don't respond...because it's off topic.
The purpose of this thread is to get feedback from existing and potential customers on what constitutes a fair and desirable warranty policy. I hope this is a legitimate use of the forum and look forward to your comments!
I recently posted a tentative warranty policy for my lights on my blog: link
I'd love to get some feedback from members on what sounds reasonable, what doesn't, and/or what else you'd like to see.
Thanks in advance!
Okay, I just added the content here so you didn't have to do so much traveling
Since each light is custom made for each individual, no refunds can be offered. This might sound harsh but it's standard for custom made products. Please feel free to ask any and all questions before purchasing. I try to represent my products completely and accurately.
Warranty on materials and workmanship
I personally warrant my lighting instruments to be free from (gross) defects in materials and workmanship for the lifetime of the product (regardless of the owner) or the lifetime of the company...whichever comes first. Hey, I'm just being practical.
This includes failure of the LED module. The LED is not covered if the light has been otherwise severely damaged, but it can be replaced for the cost of components, labor, and shipping.
Since this is a hand made product, minor cosmetic defects in the surface and/or finish should be expected and are not covered by the warranty. I do not attempt to remove all "machining marks" from the light so you should expect to see evidence of the machining process.
Warranty on electronics and components
LED drivers, batteries, chargers, and charger adapters are covered for a period of 1 year after purchase. This applies only to random "failure" and not failure because of physical "damage." I reserve the right to differentiate between failure and damage.
Batteries will not be covered if the safety circuitry has been tripped as a result of over-charging or over-discharging. I can tell. Do not continue to use the light once the "low battery warning" has been activated. Feel free to use your own charger, but if you use the Xtar MP-1 (that I sell) over-charging should not be an issue.
Warranty on "wear" items
Wear items like o-rings, front glass windows, switches, and switch boots are not covered under warranty. However, if you send the light back I'm happy to service the light for the cost of components and shipping.
You must keep the threads and o-rings lubricated and clean to prevent damage to the light. I highly recommend you purchase the "maintenance kit" because these lights require preventative maintenance. It's like changing the oil in your car...you don't have to do it, but it will keep it from breaking down.
Upgrades and modifications
If you would like your light upgraded or modified, I'm happy to do so for the cost of components, labor, and shipping. Contact me and we'll talk about price.
It happens. If your light suffers catastrophic damage, I'm happy to repair it for the cost of components, labor, and shipping. Contact me and we'll talk about price.
You must contact me in advance if you would like to make a warranty claim.
Warranty options in order of preference include: repair, component replacement, complete replacement. I will choose the best option, at my discretion. I'm a fair guy so you should expect a fair deal. For example, if there is a problem in the tailcap I will not replace the entire light.
In all cases you must pay for shipping the light (or other item) back to me. Most warranty claims are the result of operator error, not product defects. Hopefully if you have to pay for shipping you'll actually check to see if you installed the battery backwards or not.
The "don't be a jerk" clause
I'm just one guy and I do the best work I can. If you have a problem and you are nice about it, I'll go out of my way to exceed your expectations. If you have a problem and you are a jerk about it, consider your warranty null and void. Seriously. I don't have the time or patience to deal with unreasonable people, and since I'm making the rules, that's my rule.
Okay, so what do you think? Too much? Too little? Too wacky? Please comment! I'm gearing up for a webiste upgrade in the very near future and would like to incorporate this information. Thanks in advance for your help!