ZebraLight H600(w) XM-L 750 Lm

[robostudent5000]

i think these posts were posted in the wrong thread. yours is a customer service issue. and has nothing to do with the light itself. you may get more helpful responses if you post in a thread relevant to your situation.

I am very partisan right now, but I will express my opinion that Zebralight SUCKS, and I will never, ever buy their products again.

I ordered their H600 at the end of October. I had to inquire as to when they thought it would be shipped, which they told me it was "early December."

I got notification of it being shipped, then nothing... Now it seems that it's lost in the mail, and Zebralight hasn't done diddly squat to help me resolve the situation. I've written them 2 or 3 times to ask them what the next step is or what I should do... NOTHING.

I went down to my local post office (they shipped it USPS), and the Supervisor said they're looking into the situation, but I have not received any communication or assistance from Zebralight for a month.

Screw them. Feel free to share this message anywhere: Zebralight has NO CUSTOMER SERVICE.


-Dean

It speaks to the fact that they are not reliable. This is a relatively straightforward issue: Tell your customer what you are doing to solve the problem. They've already had major issues with back orders (as can be seen earlier in this very thread) and have been relatively non-forthcoming in that regard, too.


Let's make it a hypothetical situation: What if the light failed you for some reason and you wished to invoke your warranty? Is this how you would want to be treated?


-Dean

[BirdofPrey]

Got mine tonight. I like it. I actually like it a lot. However, I will DEFINTELY be adding an H602 when it becomes available. The H60 is a MUCH better light for up close as well as walking somewhere technical. The circle of light just isn't as large as the 60. Now, if walking somewhere open and safe, I'd say this is the better light as the throw is considerable.

I'm nitpicking a bit but thats because I SO love my H60. Biggest question now is, do I wait and get the neutral or stay with the cool. I have to say that while I still prefer the tint of my H60, the H600 is really warm for a supposed "cool" tint light.

[Hotguy003]

I got my H600 last week ... But when I turn on turbo mode... After 3 min it step down to H2 mode (170/270 lumen) instead of stay on H1 420lumen..... Testing with 3 different ultrafire 18650 batteries... Any1 have a same problems like mine?.... Tried to contact zebra light on website but havent seen responds yet...

[iron potato]

I got my H600 last week ... But when I turn on turbo mode... After 3 min it step down to H2 mode (170/270 lumen) instead of stay on H1 420lumen..... Testing with 3 different ultrafire 18650 batteries... Any1 have a same problems like mine?.... Tried to contact zebra light on website but havent seen responds yet...

It stated: -

High: H1 420Lm with 750Lm turbo in the first 3 min (2.3 hrs) or H2 170Lm (7 hrs) / 270Lm (4 hrs) / 420Lm (2.4 hrs) / 4Hz Strobe

Hence, your H600 works fine ~

[varuscelli]

I got my H600 last week ... But when I turn on turbo mode... After 3 min it step down to H2 mode (170/270 lumen) instead of stay on H1 420lumen..... Testing with 3 different ultrafire 18650 batteries... Any1 have a same problems like mine?.... Tried to contact zebra light on website but havent seen responds yet...

It stated: -

High: H1 420Lm with 750Lm turbo in the first 3 min (2.3 hrs) or H2 170Lm (7 hrs) / 270Lm (4 hrs) / 420Lm (2.4 hrs) / 4Hz Strobe

Hence, your H600 works fine ~

iron potato, the "in the first 3 min" part refers to the 750 lumen setting (and I realize that part is not crystal clear based on the ZL website description of light output).

After three minutes (or four minutes in the case of my H600), the drop-off should be to 420 lumens.

Sounds like (from the description) Hotguy003's light is not doing the right thing if it's dropping off to the H2 setting after three minutes.

[JackJ]

So I've just ordered an H600, and want some new cells to go along with it. I've got some older AWs, but would like to know if the newer 2900 and 3100s both fit. Are there any factors other than price and capacity to consider? What about other brands like Eagletac and Redilast? In order, my criteria are: compatibility with the H600, safety, capacity/runtime, and finally price.

Which cells should I buy?

[robostudent5000]

So I've just ordered an H600, and want some new cells to go along with it. I've got some older AWs, but would like to know if the newer 2900 and 3100s both fit. Are there any factors other than price and capacity to consider? What about other brands like Eagletac and Redilast? In order, my criteria are: compatibility with the H600, safety, capacity/runtime, and finally price.

Which cells should I buy?

http://www.candlepowerforums.com/vb/...p-me-out-here.

[TedTheLed]

O M G! I can't believe it.
H600w XM-L 18650 Headlamp Neutral White $89.00 $89.00
Status: *New
Date Opened: *1/4/2012
Department:* Sales
Opened by:* Customer
Last Action Date:* 1/6/2012 7:42:46 PM
User/Date Message
Customer
1/4/2012 11:44:03 AM I see the headlamp you owe me is now available, have you shipped my this headlamp?
Need to know as it will replace the headlamp I am returning..
Staff (Administrator)
1/4/2012 9:35:19 PM Your order was shipped today.

Customer
1/6/2012 7:42:46 PM I have received the h600w and am sorry to report that it also does NOT STEP DOWN FROM HIGH, it merely goes off, and requires the same tail cap loosening procedure as before.
I do not want either of these lights, which Many people and myself consider defective.

You claimed to have fixed this problem, specifically, but you have not.
How shall we proceed?

*
Subject: H600w XM-L 18650 Headlamp Neutral White $89.00 $89.00

(added) I am getting better results using freshly charged AW batteries. The Ultrafire still make it blink off from high, not to relight without cap screwing..The AW seem to evoke the step down behavior..I need to wait and see how they work when down in capacity, like the Ultrafires..

the Ultrafires that make the h600w blink off work fine in my Eagletac, by the way.

[iron potato]

iron potato, the "in the first 3 min" part refers to the 750 lumen setting (and I realize that part is not crystal clear based on the ZL website description of light output).

After three minutes (or four minutes in the case of my H600), the drop-off should be to 420 lumens.

Sounds like (from the description) Hotguy003's light is not doing the right thing if it's dropping off to the H2 setting after three minutes.

Sry mate, I dun own any ZL, I just ordered my first ZL headlamp, might be receiving in couple more days I guess, sry for the wrong comment sir

[varuscelli]

Sry mate, I dun own any ZL, I just ordered my first ZL headlamp, might be receiving in couple more days I guess, sry for the wrong comment sir

No big deal. From the way it's described on the ZebraLight website, the initial drop-off could easily be interpreted in more than one way. As I wrote before, I don't think it's exactly crystal clear on the ZL website. And hey, I'm not even sure whether the original poster is even tracking the thread anymore. I'd kind of like to hear what kind of response he ended up getting from ZebraLight...but I'm assuming they did a standard RMA for him.

[cbthedookie]

Perhaps this is old news, but I just saw that the H600w was in stock at zebra light. Just ordered one. I hadn't even seen it as "Pre-order" status previosly; maybe they've taken so much heat for slow product delivery they are revising product approach. I also noticed the dates for to-be-released models are tbd or 2012 with no month shown, fwiw.

[varuscelli]

Perhaps this is old news, but I just saw that the H600w was in stock at zebra light. Just ordered one. I hadn't even seen it as "Pre-order" status previosly; maybe they've taken so much heat for slow product delivery they are revising product approach. I also noticed the dates for to-be-released models are tbd or 2012 with no month shown, fwiw.

I imagine posting in this thread is good, too (for general info)...but another thread was actually started on the H600w being available four or five days ago (which is probably why you didn't notice it).

ZebraLight H600w

But as I wrote, it's probably good to post here, too.

[TedTheLed]

do your H600W 's behave normally with, say, a half-discharged battery?
that is do they still step down when you try to access the highest setting?
I have found mine did not step down with a used ultrafire, but does step down with a freshly charged AW.
I have yet to try it with a half-used AW..perhaps tonight.

[RedForest UK]

Are you sure the cutting out completely wasn't the low discharge protection kicking in? Those ultrafires have a lot of voltage sag and could easily drop below the 2.7v cut-off when under heavy load which would happen in max mode.

I think you probably just have a battery problem. Get some Xtar 2600mah cells (or other Sanyo 2600 based cells), if I remember correctly they hold their voltage above 3.0v longer than any other cell on the market at around 2-3A draw.

[spelunkik]

Xtar 2600s are pretty long, so be aware that one possibly won't fit in your H600. I was going to buy some of these but chose not to. There is a thread floating around that lists some cells that people were able to fit into the H600. FWIW.

[TedTheLed]

Are you sure the cutting out completely wasn't the low discharge protection kicking in? Those ultrafires have a lot of voltage sag and could easily drop below the 2.7v cut-off when under heavy load which would happen in max mode.

I think you probably just have a battery problem. Get some Xtar 2600mah cells (or other Sanyo 2600 based cells), if I remember correctly they hold their voltage above 3.0v longer than any other cell on the market at around 2-3A draw.

Thanks for the info, that certainly would explain it. I am still waiting for the AW to run down and see if it acts the same..
..still one would think the program could 'try' a lower setting before blnking off 'forever' ..

[RedForest UK]

It could actually be the batteries' PCMs cutting the power out in which case the circuit wouldn't have chance to do anything. I just assumed it was the circuit as it is set at 2.8v (I think). PCM cut-offs can range from 2.5 to 2.8.

If the Xtars won't fit I recommend just ordering some bare Sanyo 2600 (red wrapper) cells from Ric at cnqualitygoods, they are only $6 each and are the same cell used in the Xtar/AW/whatever genuine 2600mah cells, just without the PCM and extra wrapping (so smaller). While protected cells are normally a safer choice, in a light like the zebralight with it's own protection mechanism built in you may as well use unprotected ones.

[robostudent5000]

While protected cells are normally a safer choice, in a light like the zebralight with it's own protection mechanism built in you may as well use unprotected ones.

i agree with this. the risk of over discharge is minimal with a Zebra. as long as the charger you use doesn't over charge, there's no real advantage in using a protected cell.

[goose2283]

I've observed the same behaviour on the 740 lumen mode of my Spark SL6 flashlight. In that light, Trustfire 2400s simply haven't got the oomph to push so many lumens. Their protection circuits trip, and you have to loosen and retighten the tailcap.

With Tenergy 2600s, the light behaves much better. No cutting off. I concur with the previous posts, your problem is the cells you're using. The light has no chance whatsoever to step down before the cell just cuts off the power.

[DIΩDΣ]

Sounds like the light is outperforming the batteries, kind of like using cheap AA's in 51 and not being able to get high. I'm sure that will cause some havok with customers thinking the light is defective.

[spelunkik]

A n00b question for you guys: what happens if you put an overcharged unprotected 18650 in an H600? Would it damage the H600?

I am all for saving money and I would really like to not pay so much more for a protected cell, which is why I ask.

[RedForest UK]

Well I wouldn't use a significantly overcharged 18650 cell in anything to be honest, though I doubt you could overcharge one enough to damage the H600's circuit without blowing it up first! Any decent li-ion charger should be capable of charging any li-ion cell to the correct voltage, the PCM of the cell is really just a failsafe.

[Vesper]

A n00b question for you guys: what happens if you put an overcharged unprotected 18650 in an H600? Would it damage the H600?

I am all for saving money and I would really like to not pay so much more for a protected cell, which is why I ask.

It would become damaged in the process of blowing a hole in your forehead.

The small voltage increase from being overcharged wouldn't likely hurt the light, but it's not safe at all. You should go with protected cells (especially in light of the noob label) and get a really good charger.

[kwak]

Agree 100% with the advice against overcharging any cell, certainly not lithium based type.
To be honest even if it was safe to overcharge, it will dramatically reduce the life of the cell, plus as Lithium type cells do not discharge in a linear way it's likely to make very little difference to overall run times.

Don't agree with using only protected cells though.

I have been using unprotected cells in my SC600 for just under 1 year, unprotected cells since i've had my H600 and unprotected cells containing far more energy in my RC vehicles for near on 30 years.


In reality a protected cell is more likely to fail than a non protected cell simply by the fact that a cell is a fairly basic bit of chemistry, start adding these circuits to them and it's more than can go wrong.

If you handle your cells carefully, store them in appropriate containers, use a decent charger and use a torch with a decent low voltage cut-off there is very very little that can go wrong with modern Lithium based cells.

[Cunha]

Is there any place to buy these lights outside of zebralight? SC51w and the H600w and the SC600w are all back ordered on their site, whats going on?

[Pacificwing]

Is there any place to buy these lights outside of zebralight? SC51w and the H600w and the SC600w are all back ordered on their site, whats going on?

I suspect they don't update their website all that frequently. Either that, or they just leave the "backordered" up there as a precaution.

I can only speak from personal experience, but I just ordered an H600 from zebralight (despite the website saying "back ordered") and I got my shipping notice the next day. Your experience may vary.

To answer your initial question, the only other place I'm aware of that would carry this is goinggear.com, but they seem to be out of stock at the moment as well.

[Glock27]

Illumination Gear is also a ZebraLight distributor.
http://www.illuminationgear.com/358282.html

G27

[hook63]

Illumination Gear is also a ZebraLight distributor.
http://www.illuminationgear.com/358282.html

G27

I bought mine from there and got it yesterday. I can't believe how lite it is. Only gripe is that really needs a clip. Maybe one like the H30 had.

[iron potato]

I want H600w or should I wait for H602w

[DIΩDΣ]

Illumination Gear is also a ZebraLight distributor.
http://www.illuminationgear.com/358282.html

G27

I ordered from them too and very fast shipping. Don't foreget they have a CPF member discount. He was a bit suspicious and didnt want to give me the discount at first, when I tried giving him my user name over the phone he couldn't find it (the whole alt-characters probably threw him off) but provided a link to my user profile and all was good.