Well I can't get a reply from Peak via email, and they won't answer their phone, so I'll just share this with everyone... I ordered an Eiger from their website a few weeks ago. It said it would take 24-48 hours to ship. It took 3 weeks to get from Arizona to California. But I could live with that. If they had gotten my order right, it would have been worth the wait. But I ordered a neutral head and got a cool one. I don't do cool tints... So I called, emailed, emailed and called... And waited and waited... Just nothing. They just stuck me with a pretty expensive little light that I did not order and they don't seem to care.
I have on many occasions recommended Peak due to their superior products, but with evidence of zero customer service, I am reversing my recommendation.
Update: I got the most wonderful call from Robin at Peak yesterday. Bottom line is she called to apologize for the error in my order and assured me she would be sending me a replacement neutral Eiger in the next week or two, when they were back in stock... And her long story short was they have had a personnel issue, which has just been resolved, and a family health issue they've been dealing with... It was a relief to hear from them, as I am such a fan of their products and from the CPF history it seems it would be a shame for the company to go downhill... I'll keep you guys posted on the pending arrival of my replacement.
UPDATE 2: 12/23/11 I received a beautiful package from Robyn today, containing a beautifully neutral Eiger, and a body upgrade she added for me at no additional charge, I suppose as a nice thank you/apology. Thank you Robyn, apology accepted! I am so glad to have my favorite EDC back intact, and also equally grateful to be able to once again recommend PEAK products for friends & family.