Anybody else had problems with DealExtreme (DX)?

[fiberguy]

They are starting to try my patience. On Monday they sent me this email:

A staff has responded to your request. And your action is required.

---

Dear,
Please accept our apologies for the problem.

It appears that the supplier has provided the wrong information or an incorrect batch of the stock was sent to us.

We are contacting the supplier to determine the cause of the problem and a remedy. Please allow a few business days (no more than a week) for a solution on this. We will work with you on this problem.

Thank you for your understanding.

Best Regards,
Holly



Now, how is my action required? It sounds like my action is to wait for them to contact someone and straighten things out. I feel like this is a stalling tactic. Still, I got on Thursday, went to the little form they had all prepared for me. It was like a little claim set up just for my situation from their website. For status, it said "waiting for customer action" WHAT ACTION? They sent me the wrong lights. I sent pictures and notified them. What more do they need from me? I just told them (once again) it would be nice to get the lights I ordered, as the (wrong) $5.00 lights they sent are of little use to me. If not I'd like a refund. They still have not responded. I give it a couple more days, then maybe another message, Paypal claim. I still have about 3.5 weeks left to play with.

I totally get what people say about them stalling. With the prolonged shipping, stalling just gives me a lot of time to get more frustrated. So here I am, venting to people who have been there and understand, as to avoid filing a premature claim...

[Lee1959]

I have ordered a few times over the years, the last time about a month ago. I have never had an issue, but then I expect the order to be slow and usually the light ordered not to be the greatest light I have gotten. In other words I understand going in what I am doing and who I am doing it with, and have expectations in accordance to that. Do that and you wont be disappointed, only pleasantly surprised when the shipping is faster and the light nicer, like my last purchase a 1 AAA Romisen which I like a lot.

[JudasD]

They are starting to try my patience. On Monday they sent me this email:

A staff has responded to your request. And your action is required.

---

Dear,
Please accept our apologies for the problem.

It appears that the supplier has provided the wrong information or an incorrect batch of the stock was sent to us.

We are contacting the supplier to determine the cause of the problem and a remedy. Please allow a few business days (no more than a week) for a solution on this. We will work with you on this problem.

Thank you for your understanding.

Best Regards,
Holly



Now, how is my action required? It sounds like my action is to wait for them to contact someone and straighten things out. I feel like this is a stalling tactic. Still, I got on Thursday, went to the little form they had all prepared for me. It was like a little claim set up just for my situation from their website. For status, it said "waiting for customer action" WHAT ACTION? They sent me the wrong lights. I sent pictures and notified them. What more do they need from me? I just told them (once again) it would be nice to get the lights I ordered, as the (wrong) $5.00 lights they sent are of little use to me. If not I'd like a refund. They still have not responded. I give it a couple more days, then maybe another message, Paypal claim. I still have about 3.5 weeks left to play with.

I totally get what people say about them stalling. With the prolonged shipping, stalling just gives me a lot of time to get more frustrated. So here I am, venting to people who have been there and understand, as to avoid filing a premature claim...

I have seen this exact same email. I found out that the action that is required is for your replay to just say something along the lines of "yes i understand"

JD

[Bigpal]

Use KaiDomain as an alternative if you need to buy from one of the overseas joints. I, at least, have had better luck with them.

Get what you can domestically though. Shiningbeam has a small supply of LEDs and drivers. LEDsupply has some stuff. Customlites.com, Battery junction, Lighthound, Bug Out Gear, Malkoff have P60 drops.

Shiningbeam in particular has excellent budget lights for sale. Ask some folks around here how they like the Blaze that they got there for 29 bucks. And you'll get much, much better service. But, if you need to get it from HK, you may want to try KD.

[fcz]

DX was never known for its speed, but it seems that (supposed) switching to a new system earlier this year downgraded their services speed; order processing speed is much slower, sometimes the status "payment confirmed" stays for two weeks. also, you never know for sure if the item is actually in stock. a month or two ago they also changed their post (before they were sending shipments through hkpost, now they go with singpost), and it's significantly slower.

[fiberguy]

As far as DX I'm probably done with them. I'm waiting on the initial order (3 lights, the ones I received were wrong) and another order (3 lights shipped out recently). Once I get those orders and get them square, I probably won't revisit. I didn't realize my options were so plentiful otherwise. I visited shiningbeam the other night and picked up the scratch and dent blaze and should have it soon. I also ordered one from flashlight connection a couple nights ago that I should have Monday. This forum provides the ability to learn a lot in a short period of time. Thanks a lot for that!!

JudasD - I suspected that was the case. I wish I would have realized that on Monday so I coulda sped this thing along a bit. Oh well...