They are starting to try my patience. On Monday they sent me this email:
A staff has responded to your request. And your action is required.
Please accept our apologies for the problem.
It appears that the supplier has provided the wrong information or an incorrect batch of the stock was sent to us.
We are contacting the supplier to determine the cause of the problem and a remedy. Please allow a few business days (no more than a week) for a solution on this. We will work with you on this problem.
Thank you for your understanding.
Now, how is my action required? It sounds like my action is to wait for them to contact someone and straighten things out. I feel like this is a stalling tactic. Still, I got on Thursday, went to the little form they had all prepared for me. It was like a little claim set up just for my situation from their website. For status, it said "waiting for customer action" WHAT ACTION? They sent me the wrong lights. I sent pictures and notified them. What more do they need from me? I just told them (once again) it would be nice to get the lights I ordered, as the (wrong) $5.00 lights they sent are of little use to me. If not I'd like a refund. They still have not responded. I give it a couple more days, then maybe another message, Paypal claim. I still have about 3.5 weeks left to play with.
I totally get what people say about them stalling. With the prolonged shipping, stalling just gives me a lot of time to get more frustrated. So here I am, venting to people who have been there and understand, as to avoid filing a premature claim...