I ordered a Fenix TK41 2 weeks ago, and it was shipped USPS priority mail and it arrived in 2 days, as it was shipped on Monday 2 weeks ago, and I received it on Wednesday. But I had problems with the switch, so I shipped it back late last week on Friday, via USPS priority mail. So I'm told it will get there on Monday(yesterday), and I cant wait for it to arrive so I can pick its replacement. So yesterday I get home from work a bit early and check the tracking, and it says it left Atlanta Ga processing facility yesterday and was expected to be delivered 7/30, yesterday.
So last night I check the tracking again, and it still says the same thing with no change, still saying it left the Atlanta processing facility some time yesterday and should be delivered yesterday. So I check it this morning figuring it must have finally made it to the local post office in Smyrna Ga where it's final destination is, but the tracking info still says the same thing. So I get home and check it again at 5pm, and it still says it left the processing facility yesterday and delivery is expected yesterday!
So first I call the Smyrna Ga post office, and he looks it up on his system, and tells me its still at the Atlanta processing facility, and he says it doesnt say anything about leaving that facility! So then I call the 1-800 number for USPS and speak with a customer service agent, and she says according to her info it did leave the Atlanta processing facility yesterday(monday) at 10:30 pm en route to the Smyrna Ga post office, but still hasnt gotten to the local Smyrna Ga post office for delivery after 20 hours! But that claim she made doesnt make sense, because when I tracked it yesterday afternoon, it already said it had left the Atlanta processing facility, so how could it now say it didnt leave til last night at 10:30? Their info seems totally inaccurate and screwed up, if not dishonest! So not only will it not be there in 2 days like it was supposed to be, I'll be lucky if it gets there in 5 days, and maybe 6 days, if its not lost!
I did pay for delivery confirmation/tracking, but I didnt pony up the extra $3 for insurance on this package, as I am losing nearly $10 on shipping as it is because I have to return it in the first place. So without insurance, I'll be out like $116 if its lost!
I had a similar problem with another light just about 4-5 weeks ago, when it was being shipped from further northeast, and it ended up getting within 15 miles from my house to that post office, then got sent back to another sorting facility like 70 miles away in another state, then finally delivered to my house.
What do you think, and have you had similar problems with USPS or any other shipper? Have you ever actually had a package get permanently lost?