I bought an ITP A6 from Amazon less than one year ago, the flashlight failed in it's first outdoor use out at the cabin recently. (when I needed it most) The dealer told me that Olight will make it right. (as ITP is owned by Olight. )
This is the response I get......
Private communication removed, please see rule #12 - Norm
I have several Olights and have never had trouble with them..... BUT I have a long memory when a company does that to me. I vote with my wallet, as should all CPF members! If we discover a company interested in short term profits only, we should deny them future profits! When a company offers a light, they need to offer replacement parts and service as well.
You get what you pay for. There's a reason why some people pay premium for products of similar performance and features from different companies.
If you were dealing with a manufacturer that stands by its products, you wouldn't have this sort of issue. Companies like Surefire, HDS and Malkoff, even when they no longer manufacture the same product, will just send you a newer version of it.
Lo and behold, after more than two weeks of debating, and after I made some more noise, Olight finally replaced my dead ITP polestar with a new Olight S35. While it's only a three AA cell light, replacing a six AA cell light, but it's retail value was actually a couple of bucks higher. So I'm pleased that Olight finally (after some initial resistance) made it right.
I was admonished that I should have posted in "Cheers and Jeers", but I felt it was only fair to post in the same forum in which I originally complained about Ilight, that they now have honored their warranty.
I now feel I can continue to buy Olight products.
I was advised some other customers never did get satisfaction however...