Hey all,
I was browsing the jobs on the Surefire website and I found the following post for a sales position that focuses on Walmart. Does anyone have Surefire's at their local Walmart? I know they are not carried in any Walmart here in Southern AZ. It would be pretty nifty if they were able to break into that retailer (assuming they are not already in Walmart). Anyone else heard about this?
I was browsing the jobs on the Surefire website and I found the following post for a sales position that focuses on Walmart. Does anyone have Surefire's at their local Walmart? I know they are not carried in any Walmart here in Southern AZ. It would be pretty nifty if they were able to break into that retailer (assuming they are not already in Walmart). Anyone else heard about this?
| Inside Sales Representative | |
|---|---|
| Job Type: | Full-Time |
| Location: | Fountain Valley, CA |
| Last Updated: | 03/23/2013 |
Job Description:
SureFire, LLC is a leading manufacturer of illumination tools and tactical accessories for those who would go in harms way, and for those who demand the ultimate in performance, technology, quality and innovation.
The Inside Sales Representative effectively and efficiently communicates with internal/external customers regarding product/service inquires, invoice questions, and customer complaints. Team up with the global sales organization to provide complete customer satisfaction for SureFire's customers.
Essential Duties and Responsibilities:
Requirements:
SureFire, LLC is a leading manufacturer of illumination tools and tactical accessories for those who would go in harms way, and for those who demand the ultimate in performance, technology, quality and innovation.
The Inside Sales Representative effectively and efficiently communicates with internal/external customers regarding product/service inquires, invoice questions, and customer complaints. Team up with the global sales organization to provide complete customer satisfaction for SureFire's customers.
Essential Duties and Responsibilities:
- Will be involved with Walmart processes in relation to ordering, shipments, reporting, credits and support on all levels.
- Communicates with customers by telephone, in person, e-mail, fax, or regular mail correspondence to obtain sales orders, orders for installation, activate discontinuance, or change in service.
- Communicates with internal Shipping Dept. and contracted freight companies (i.e. research, tracks, and resolves issues related to shipment) by telephone, e-mail, or fax to verify shipment dates.
- Provide backup support for other Representatives by cross training in all facet of the department to alleviate hardship.
- Transfer customer calls to appropriate staff by identifying customer concerns to provide quality customer service.
- Maintain current account activities and literature up to date for information and reporting purposes and to help manage the sales process by entering information into computer database (Vantage and MS Office (Word, Excel, and Outlook).
- Emphasizes salable features, quote prices and credit terms, prepare proposals and provide information regarding terms of sales and delivery for orders obtained by customers to confirm product/services information.
- Builds and maintains long-term relationships with customers through the use of database (Vantage), phone calls, e-mail and events to help secure additional business. Establish and develop excellent business relationships with fellow employees to create a team environment.
- Attend to customer needs by identifying, researching and resolving customer concerns such as warranty repair/replacement, ordering replacement, order status, order tracking, production information, pricing, billing or service rendered, referring complaints of service failures to designated departments for investigation to re-enforce the relationship and build customer loyalty.
- Effectively and efficiently present and discuss the products and services of SureFire by soliciting only those desired products/services provided by SureFire to current and prospective customers to convey an image of quality, integrity and understanding to customer needs.
- Work directly with Sales personnel via in person or e-mail to gather sales information pertaining to existing customers/clients.
- Work directly with Production via in person or telephone to convey information about special product orders to ensure that Customer needs can be met.
- Work directly with Credit Departments by contacting them via telephone or e-mail to follow up on customer credit issues.
- Must be able to work independently.
- Must be able to handle multiple tasks simultaneously and prioritize them.
Requirements:
- Four year College degree preferred and 3-5 years' work experience.
- Prior experience and track record working with Walmart Account.
- Prior experience with EDI (Electronic Data Interchange). Must have a minimum of 3-5 years experience.
- Must be proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
- Knowledge of Vantage is a plus.
