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Thread: Maglite warranty

  1. #1

    Default Maglite warranty

    I recently needed to get some warranty work done on my maglite flashlights and when I called customer service they said I need to pay $15 for return shipping.
    Its funny you buy a flashlight for a magchargers for over $100 and their regular flashlights at $30 and they make you crazy for return shipping.
    On the warranty (at least on my flashlights) it never said anything about the consumer paying for return shipping.
    Its sad that an another American company is going down the tubes.

  2. #2
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    Default Re: Maglite warranty

    Quote Originally Posted by emx72 View Post
    Its sad that an another American company is going down the tubes.
    A subjective, somewhat inflammatory comment that can lead this thread astray. What is your intention here? What kind of comments do you expect from members?

    Bill

  3. #3

    Default Re: Maglite warranty

    Quote Originally Posted by Bullzeyebill View Post
    A subjective, somewhat inflammatory comment that can lead this thread astray. What is your intention here? What kind of comments do you expect from members?

    Bill
    I see what you are saying. My intention here is to inform the consumer. If enough consumers are informed than a company will have to change their policy. Its not right that a company can just go and with their shipping charges get around their warranty. For example if you have a 2d regular maglite which can be had for $15 and to send you back will cost you $7 and they charge you another $7 for return shipping, than in essence you have no warranty since for that price you can go to home depot and pick up a new one.

  4. #4

    Default Re: Maglite warranty

    I used to work as a ground handler, loading and unloading cargo planes. We used Maglights in the "wands" we used marshaling airplanes on the ramp. The lights were dropped, run over, etc., suffering all kinds of abuse. 2-4 months was a typical life span for a light in that environment. A six month old light was pretty rare.

    As they failed, we returned them to the dealer, who always exchanged them (for free) under warranty for brand new ones, no questions asked.

    While there are aspects of Maglites that I can criticize, the company's warranty coverage is not among them.

  5. #5
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    Default Re: Maglite warranty

    Ok, as long as members don't get carried with negative comments, and treat others with respect. I say this because so often threads like this just go crazy, requiring moderator/administrator interventions.

    Bill

  6. #6
    Flashaholic* AnAppleSnail's Avatar
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    Default Re: Maglite warranty

    I dunno about you, but my mag lites all state in the warranty info on the back that I'll pay shipping. I believe corporate vendors go to greater lengths and stash that cost in their markup (This is why McMaster Carr charges about 50% over MSRP for some lights).
    My biggest light-hog is my camera.

  7. #7
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    Default Re: Maglite warranty

    It states on the Maglite website: "For warranty returns: Send the flashlight (postage or shipping prepaid) to Mag Instrument, 2001 South Hellman Avenue - 50600, Ontario, California, USA 91761-8019, Attention: Warranty/Repair Department, or to an authorized Mag Warranty Service Center. Include a check or money order for $15.00 (which includes the cost of packing and shipping the product back to you)."

    Makes the warranty worthless for cheaper models.

  8. #8
    Flashaholic* Jash's Avatar
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    Default Re: Maglite warranty

    Huh, what?! Three posts in almost five years as a member and two of them are complaining about Maglite warranty.
    There can never be too much honey to lick off your fingers.

  9. #9
    Flashaholic* Robin24k's Avatar
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    Default Re: Maglite warranty

    It's true, Maglite recently added a handling fee for warranty work, depending on the size of the light (ie. Solitaire LED is $3, Pro 2D LED is $15). I don't think their warranty service centers will be able to repair LED lights.

  10. #10

    Default Re: Maglite warranty

    I've owned at least a dozen Maglites, over the years, and never once had a problem with any of them functioning perfectly, with the exception of a Mini Mag 2AA, which I messed up, out of my own boneheadedness, trying to do a Nite-Ize LED upgrade, and foolishly removing the little plastic piece - the part that clearly says "DO NOT REMOVE"; and Maglite shipped the replacement parts (and the installation tool) to me for free. That was maybe a year or so, ago.

    I've gifted most of my Maglites, but kept a handful, and have customized almost all of them, in one way or another, though. I don't think it's unreasonable to expect the customer to pay for the return shipment; and maybe a bit odd to charge for the returned/repaired/replaced item; but if it's clearly stated in their instructions (Well...at least, now, with their newer lights), I don't see the problem. Warranty policies sometimes change, over the years. That's life - cost of doing business.

    If you have a cheaper Maglite, and are unwilling to pay the shipping costs, and it simply needs parts, replaced; and if you're willing to do the repair, yourself (replacing a faulty switch, switch cover, spring, etc.), I would imagine they'll still send you the parts for not a lot of money. I was kind of surprised when I wrote about obtaining a replacement rubber switch cover and they wanted to charge me for it, but considering how many other Maglites I had owned, and that the cost was very small, it didn't bother me that much. I've had that light ten years, so I got much more than my money's worth; but decided to buy and install a Malkoff 2D 270 lumen XP-G Drop-In, which works beautifully, and has transformed the light from an ordinary 2D light to a real thrower, with a beautiful, defined spot and decent spill beam.

    The way some of these lights get abused, I'm, frankly, not terribly surprised that they are finally charging a small fee for the replacement/repair of those items, and some of their parts. They still make a pretty solid product, although they are no longer my first choice, in flashlights, since there are so many other makers that offer equally (or more) reliable products, with many more options (modes, tints, etc.), and offering excellent customer service.

    On the flip-side, they (The "D" lights) do make great hosts, for customizing, and a lot of users use them, as such - which I'm sure voids the warranty; but still...

    Anyway, to the person who mentioned that it wasn't cost-effective to make a return on a cheaper light - which light did you have (Was it a Mini Mag AA?), and what was the problem with it? You may be able to get parts from them for free, or very cheap, and do the work, yourself. Just email them, describing the problem, and they WILL help you out.

    Just a suggestion...

    http://i1268.photobucket.com/albums/jj571/david57strat/119_1928800x600.jpg
    Back when I was in my Maglite phase - long before I discovered the many other lights that are now available (My pre-true-flashaholic days)

    Your images are oversize, when you post an image please remember Rule #3

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    Last edited by Norm; 06-14-2013 at 02:24 PM.

  11. #11

    Default Re: Maglite warranty

    I've not purchased a new Maglite recently, but the two problems I had (in the past) were covered under factory warranty without mention of shipping or handling charges. My Maglites are all modded now and I would not expect Maglite to pay for repairs. I bought a new switch a couple of years ago and they sent me the tools to work with for free. I'm not a Maglite fanboy, but Maglite has treated me fairly....

  12. #12

    Default Re: Maglite warranty

    Hello. I know this is an old thread, but I just want to post a positive experience with maglite's customer service and warranties. I accidentally broke the switch (the do not remove part) on my 2006 incandescent mini mag 2aa. It also had battery corrosion in it. They tried to deny me any help shy of me paying full price for a switch. I finally asked for a supervisor and one called me back. I told her that the light worked except the top of the switch where it says "do not remove" is broken on one side. I told her it was my fault also. She said to send it in and they would rebuild it for me. They replaced the switch, put new seals on it, a new lense and a new tailcap with the spring and a new bulb and bulbholder. They also worked on the corrosion a bit. They did all this and all I had to pay for was the shipping to them. Got it back in the mail this past Monday and it works just fine.
    In the past they had many service centers, but now everything goes to the same place they build them.
    I guess you just have to talk to the right person there.
    Also I let them know that I wanted it fixed because it was a Christmas gift from my wife. The repairs (parts) they made would cost more than a new one. So, even though it seems like they have went a negative way with their warranty there are individuals there that still care about their customers.

  13. #13

    Default Re: Maglite warranty

    Through my own negligence I had some alka-leak trouble, wrecked the large tail spring and somehow the rubber button cover split open. I sent them an email with my serial number and they sent me a new spring and rubber button cover free...to Canada. The postage alone cost more than the parts.

    As a tribute to a quality product and great customer service, I now have restored the light to more than all its original incandescent glory with a glass lens and have had no issues with the light (besides my own alka-leak faux-pas).
    THRUNITE Archer1AV2|TiS|TH20|TN4A Hi...all in neutral white
    YUJILEDS BC Series 95+HighCRI modded Mini-Mag2AAA
    XTARVC4, LCTBC500, Amaloops, 1999MAG-LITE 2D Incandescent(glass lens)

  14. #14
    Flashaholic LiftdT4R's Avatar
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    Default Re: Maglite warranty

    It is a shame that Maglite closed their service centers. I'm sure they were a losing proposition for them though. 90% of the lights I get in have failed due to battery corrosion. The only other failures I really see are worn parts in the switch clicker but failures due to anything other than corrosion are very few and far between though. At the end of the day with rising competition from such cheap, plentiful LED lights there's no way Maglite could operate these service centers and stay reasonably priced. It's a bygone era and it's sad that most people don't treat a flashlight as a serious tool anymore. Sadly for the majority of people they're a disposable commodity.

    Even the officers I work with carry a Streamlight Stinger for a few years and junk it once the battery quits. Gone are the days of a career long lasting Kel-Lites or SL20s. The tradespeople I work with for the most part carry cheap AA LEDs or Maglite AA Pro LEDs that they junk every few years too. For the cost of the light it's simply not worth the hassle for most folks to try to fix it. Adjusted for inflation Maglites were in the early 80s priced at almost $100 so it's easy to see how someone would have it serviced and hold onto it forever. At the current ~$20 price tag it will easily cost you that in gas and time to drive to a service center and wait and have it repaired.

    It's really a trade off. Would you rather spend $100 for a Maglite and have awesome service or $20 and have no service?

    Maglite has sent me a bunch of parts for free though so props to them for that.

    EDIT: For those interested I did a blog post on Service Centers. They are very interesting in that Don Keller helped open and train almost all of them. They were closed in 2015 when Don retired.

    http://maglitehistory.blogspot.com/2...e-centers.html
    Last edited by LiftdT4R; 12-07-2017 at 09:09 PM.
    ~~~~~~~~
    Always looking to buy Vari-Beams and Vintage/Rare Mags. Please let me know if you have any, top dollar paid.

  15. #15

    Default Re: Maglite warranty

    Good bump fellas.

    Never had to utilize the Maglite warranty, but good info obtained if I ever do.
    John 3:16
    "I'm still a Toys R Us kid" -PK

  16. #16

    Default Re: Maglite warranty

    LiftdT4R, I couldn't agree with you more. I own dozens of maglites and never had one fail even after serious abuse. I've also been lucky and never had an alkaleak. Currently all of my company vehicles have 3D Led models with original alkaline batteries since 2013. Over 4 years in the north east with of hot summers and cold winters and the original batteries are still going strong. I think I paid $20 per 3D Led on sale. I should change out the batteries but I've already gotten my ROI.

  17. #17

    Default Re: Maglite warranty

    Not long ago at work we had a waterline break and after several hours of the inept contractor mucking around to no avail the local county utility repair crew showed up looking like a top 5 NASCAR team compared to the knuckleheads who'd busted the waterline. Top rate workers with top rate equipment jump out and imediately went to work....
    They all had 3D LED Maglites. I asked the boss "why Maglite?" He replied "simple on/off and bullet proof and lifetime warranty".
    John 3:16
    "I'm still a Toys R Us kid" -PK

  18. #18
    Flashaholic*
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    Default Re: Maglite warranty

    @LiftdT4R:

    Great Blog, especially the maglite service kit. When I was learning how to mod maglites, I thought about buying one, but eventually let it lapse. It's nice to find out the detailed component list and the see the older spanner tool vs. new, although given the cost, I can see why they discontinued the aluminum tool.

    I bookmarked and will be going back to read it in more detail.

    Thank you

    David

  19. #19

    Default Re: Maglite warranty

    I know maglites are hard to mess up, but I messed mine up not too long after I got it. I put in one of those ol nite-ize 3 led- 30 lumen upgrade kits and it never worked right. Had to make the 2 prong holes bigger also just so it would fit. I eventually broke one side of the piece that said "do not remove" by removing it so much. I'm just using a bulb for now because I don't want to tear it up again. If I ever do decide to upgrade again it will be a quality LED.

  20. #20

    Default Re: Maglite warranty

    I broke a Do Not Remove part trying to NiteIze one. Seems too easy to mess it up, but it aint. It was 4am, I was tired and the bulb had blown. The NiteIze pins refused to go in the two holes so I thought the DNR part had to be removed. I removed it alright.

    Amazon has a kit with a new switch, a removal tool and instructions for like $9.
    But if you happen to know somebody tossing one out due to battery leak or just because... grab it.
    A wooden dowel placed in the tail can be used to drive out the old switch of both, then place the replacement switch in the body and press it home by refastening the head all the way down.

    I think iirc that was how I pressed the switch in. Also iirc I had batteries in and tailcap on to keep the two parts from separating.
    Last edited by bykfixer; 12-09-2017 at 11:28 AM.
    John 3:16
    "I'm still a Toys R Us kid" -PK

  21. #21
    Flashaholic LiftdT4R's Avatar
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    Default Re: Maglite warranty

    Quote Originally Posted by maglite mike View Post
    LiftdT4R, I couldn't agree with you more. I own dozens of maglites and never had one fail even after serious abuse. I've also been lucky and never had an alkaleak. Currently all of my company vehicles have 3D Led models with original alkaline batteries since 2013. Over 4 years in the north east with of hot summers and cold winters and the original batteries are still going strong. I think I paid $20 per 3D Led on sale. I should change out the batteries but I've already gotten my ROI.
    I always thought of Maglites as the Toyota Pickup of flashlights. Are there fancier, bigger, faster trucks out there? Sure. But there's a reason why you see Toyota used in the harshest places around the world. The big draw for Maglites to me is the long run time when I'm working at night and the availability of D batteries at every convenience store. You'd be hard pressed to find as reliable of a flashlight with such a long run time on alkalines. A little off topic but if you've ever seen Top Gear's attempt to kill a Toyota Hilux, it's well worth a watch. I'd imagine you could do the same to a Maglite.

    https://www.youtube.com/watch?v=xnWKz7Cthkk

    Quote Originally Posted by horizonseeker View Post
    @LiftdT4R:

    Great Blog, especially the maglite service kit. When I was learning how to mod maglites, I thought about buying one, but eventually let it lapse. It's nice to find out the detailed component list and the see the older spanner tool vs. new, although given the cost, I can see why they discontinued the aluminum tool.

    I bookmarked and will be going back to read it in more detail.

    Thank you

    David
    Thanks for the kind words! There are several service kits for the new style lights being sold on everyone's favorite auction site. Since the service centers closed in 2015 it seems like a lot of folks are liquidating their parts. Fortunately or unfortunately the parts aren't worth a ton of money both because the lights are so reliable and so inexpensive now.
    ~~~~~~~~
    Always looking to buy Vari-Beams and Vintage/Rare Mags. Please let me know if you have any, top dollar paid.

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