Well I suppose going by the stories on here and after nearly a year of owning my EC11, it finally failed on me a few weeks ago. Luckily it's the middle of summer with lot's of daylight and I do have a few spare EDC's lying around so I was prepared for the "We have to send it back to China" routine with the months of waiting that entails.
However, to my pleasant surprise the original vendor Torch Direct (UK) were very efficient in dealing with my issue. They immediately sent it back to Nitecore UK and hey presto, 10 days after first raising the issue, the postman has just delivered a fully working EC11 (I had my name engraved on it so I know it's my original one).
Obviously it would have been better if there had been no failure at all but a little thank you at least is in order to both Torch Direct and Nitecore UK for a fast and efficient turn around.
However, to my pleasant surprise the original vendor Torch Direct (UK) were very efficient in dealing with my issue. They immediately sent it back to Nitecore UK and hey presto, 10 days after first raising the issue, the postman has just delivered a fully working EC11 (I had my name engraved on it so I know it's my original one).
Obviously it would have been better if there had been no failure at all but a little thank you at least is in order to both Torch Direct and Nitecore UK for a fast and efficient turn around.
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