cheaperrooter
Newly Enlightened
- Joined
- Dec 3, 2012
- Messages
- 198
Was searching for a case for my 123's. I own what I think is the perfect case, slim and holds 12 and fits in your back pocket, but they stop making them years ago and I don't know why as they are great cases, but I came across a picture of what seemed to be pretty close at the Battery Station.
A couple emails back-and-forth verifying BEFORE I placed an order with some general questions and was told that some come with a foam insert and some do not.
I replied something very simple and very articulate. I am placing the order now and I ONLY want the cases that have foam in them. I placed the order for four cases at $10 each and a few days later the cases arrived. Two had foam and two did not...
Few things in life are as frustrating as when you take the time to dot i's and cross t's like I always do before placing an order, just to have that order arrive as if you haphazardly placed it without taking any extra caution.
As it turns out, Kevin wasn't interested in going the extra mile in explaining why my request was unrealistic BEFORE the order was placed, but was at no loss for words explaining why I couldn't have foam after I sent him a very rude email telling him that I basically think he's an inept moron.
It wasnt a nice email, but then again, when you take the extra time to request something and they send the order totally ignoring your request, well, I couldn't think of anything nice to say that's for sure.
Those are one of those things that I just will never understand and will never be able to comprehend. How can you send an email to somebody requesting that the cases only have foam, just to have that email ignored, cases sent without foam, and then act totally shocked and bewildered when you receive a rude email?
He then goes on this big long diatribe about how because of this and because of that and how he would have to go through all the cases and blah blah blah and at no time did he make an apology and at no time did he seem to care about anything other than the rudeness of my email.
I am self-employed and if I received an email like the one that I wrote, my reply would simply be
"wow, we must've done something really bad to irritate you like that, I apologize. Yes we dropped the ball on that one and I should've taken the time to blah blah blah. I will be more than glad to go through my supply and find ones that have the foam and send them to you at no charge"
That's what you do when you really care about your business and you actually care about your customers. Instead, he chose to act like a six-year-old and roll around in the mud with me and trade insults back-and-forth along with his partner who was a bigger jerk than he was.
These guys obviously have no concern whatsoever about things like customer satisfaction and as such not only does he lose me as a customer, which not to brag, but I drop a considerable amount of money on batteries and accessories as a prepper AND I was a first time customer, but he has to endure reviews like this which hopefully will lead to more lost customers...
My advice would be to stay clear of such shenanigans because anytime you deal with an owner who doesn't care about his customers then you can guarantee yourself future heart aches dealing with him.
A couple emails back-and-forth verifying BEFORE I placed an order with some general questions and was told that some come with a foam insert and some do not.
I replied something very simple and very articulate. I am placing the order now and I ONLY want the cases that have foam in them. I placed the order for four cases at $10 each and a few days later the cases arrived. Two had foam and two did not...
Few things in life are as frustrating as when you take the time to dot i's and cross t's like I always do before placing an order, just to have that order arrive as if you haphazardly placed it without taking any extra caution.
As it turns out, Kevin wasn't interested in going the extra mile in explaining why my request was unrealistic BEFORE the order was placed, but was at no loss for words explaining why I couldn't have foam after I sent him a very rude email telling him that I basically think he's an inept moron.
It wasnt a nice email, but then again, when you take the extra time to request something and they send the order totally ignoring your request, well, I couldn't think of anything nice to say that's for sure.
Those are one of those things that I just will never understand and will never be able to comprehend. How can you send an email to somebody requesting that the cases only have foam, just to have that email ignored, cases sent without foam, and then act totally shocked and bewildered when you receive a rude email?
He then goes on this big long diatribe about how because of this and because of that and how he would have to go through all the cases and blah blah blah and at no time did he make an apology and at no time did he seem to care about anything other than the rudeness of my email.
I am self-employed and if I received an email like the one that I wrote, my reply would simply be
"wow, we must've done something really bad to irritate you like that, I apologize. Yes we dropped the ball on that one and I should've taken the time to blah blah blah. I will be more than glad to go through my supply and find ones that have the foam and send them to you at no charge"
That's what you do when you really care about your business and you actually care about your customers. Instead, he chose to act like a six-year-old and roll around in the mud with me and trade insults back-and-forth along with his partner who was a bigger jerk than he was.
These guys obviously have no concern whatsoever about things like customer satisfaction and as such not only does he lose me as a customer, which not to brag, but I drop a considerable amount of money on batteries and accessories as a prepper AND I was a first time customer, but he has to endure reviews like this which hopefully will lead to more lost customers...
My advice would be to stay clear of such shenanigans because anytime you deal with an owner who doesn't care about his customers then you can guarantee yourself future heart aches dealing with him.