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Thread: Best Responsible Resellers for Zebralight With Great Customer Service?

  1. #1

    Default Best Responsible Resellers for Zebralight With Great Customer Service?

    I placed a first order with Zebralight, Texas and it has been a very bad experience - with lost package (tracking showed delivered to local USPS with no further updates for over 8 days), terrible responsiveness and customer service, so would appreciate any recommendations for more responsible and responsive resellers, as well as any helpful discount codes.

    Packages can get lost, errors do happen, but it's how businesses deal with these things that distinguish the good from the bad.

  2. #2
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    Default Re: Best Responsible Resellers for Zebralight With Great Customer Service?

    This, and your duplicate thread here ...

    https://www.candlepowerforums.com/vb...d.php?t=451020

    ... appear to be more of a "Jeer" than a discussion topic.

    If that is indeed the case, we can close this one and you may open one in that subforum instead.

    If you choose to do so, please note the additional Jeer-specific rules.

    Thank you.
    Last edited by archimedes; 09-16-2018 at 07:27 PM.
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  3. #3

    Default Re: Best Responsible Resellers for Zebralight With Great Customer Service?

    Quote Originally Posted by mountainwalker View Post
    I placed a first order with Zebralight, Texas and it has been a very bad experience - with lost package (tracking showed delivered to local USPS with no further updates for over 8 days), terrible responsiveness and customer service, so would appreciate any recommendations for more responsible and responsive resellers, as well as any helpful discount codes.

    Packages can get lost, errors do happen, but it's how businesses deal with these things that distinguish the good from the bad.

    I think it is just that USPS office is really bad. I have had that issue a few times, my item would go to the the USPS sorting facility in Irving and just sit there for as many as 13 days. I wish that had an option to ship UPS or even Fedex.

  4. #4

    Default Re: Best Responsible Resellers for Zebralight With Great Customer Service?

    Moderator, this is not a jeer, though ZL definitely deserves one for being unresponsive and totally unhelpful. It's a legitimate request for good reliable resellers for Zebralight.

    Would Brightguy.com qualify as a reliable reseller? Any others? Appreciate any suggestions.

  5. #5
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    Default Re: Best Responsible Resellers for Zebralight With Great Customer Service?

    Quote Originally Posted by mountainwalker View Post
    Moderator, this is not a jeer, though ZL definitely deserves one for being unresponsive and totally unhelpful. It's a legitimate request for good reliable resellers for Zebralight.

    Would Brightguy.com qualify as a reliable reseller? Any others? Appreciate any suggestions.
    Your opening of two separate threads, on the same topic, in the same subforum, within a few minutes of each other, and both referencing your disappointment with delayed delivery (apparently primarily due to carrier problems) , could lead some to wonder.

    The other thread, with its longer and more disparaging title, has since been removed.

    Reasons why topics on "who is a good (or bad) retailer" are discouraged in the discussion sections are that threads of this type tend to attract spam and commercial-type postings, and are prone to devolving into arguments about isolated incidents (which are much better managed in the "Cheers and Jeers" forum)

    By specifically starting off (both) your OP(s) with your disappointment in a particular retailer by name, we are already farther down that wrong path.

    Not sure how long this thread will remain open either.
    ... is the archimedes peak

  6. #6
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    Default Re: Best Responsible Resellers for Zebralight With Great Customer Service?

    Post deleted, and PM to OP

    @mountainwalker ... please reply to PM, regarding either reopening your thread here, versus leaving this closed and you taking your complaints to the Jeers subforum.

    Thank you.
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  7. #7
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    Default Re: Best Responsible Resellers for Zebralight With Great Customer Service?

    Quote Originally Posted by archimedes View Post
    Post deleted, and PM to OP

    @mountainwalker ... please reply to PM, regarding either reopening your thread here, versus leaving this closed and you taking your complaints to the Jeers subforum.

    Thank you.
    Thank you, OP ... PM reply much appreciated.

    This thread has been reopened. As discussed, you are welcome to open a Jeer if you like, but any further discussion of your experience with a particular seller should be dealt with there (only)
    ... is the archimedes peak

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