Muyshondt has really disappointed. I will never buy from him again. Am I wrong here?

Chicken Drumstick

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I´m a business owner and customer too. I don´t see an issue with Muyshondt here. His offer to repair the light is perfectly ok. The OPs fear the repaired light would suffer the same defect is rather irrational. Also it is not clear to us the light is indeed defective. As LRJ88 already mentioned, the OP doesn´t seem to be interested in help that might resolve the problem with light without sending it in for repair.

Eric
Under UK law you'd have a statutory right to return something that was defective from the off, it would be an open and shut case with anyone like PayPal or most credit card companies too.

Pretty sure Germany and the EU in general would be the same. Sure as a business you could offer to repair, but you'd have to accept the return if the customer wasn't happy, regardless of whatever T&C's you had on your website. I'm surprised there isn't some law in the US to better protect buyers in a similar manner.
 

Monocrom

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Under UK law you'd have a statutory right to return something that was defective from the off, it would be an open and shut case with anyone like PayPal or most credit card companies too.

Pretty sure Germany and the EU in general would be the same. Sure as a business you could offer to repair, but you'd have to accept the return if the customer wasn't happy, regardless of whatever T&C's you had on your website. I'm surprised there isn't some law in the US to better protect buyers in a similar manner.
Generally speaking in America, laws tend to favor sellers. This is doubly so at retail Brick & Mortar locations. Businesses have more rights than consumers. You can demand your money back at a retail location. If they refuse, there's literally nothing you can do at that point. And, businesses know full well that most consumers won't sue over most purchases that aren't too expensive. In fact, they can tell you to leave. If you don't, they just call the cops. In fairness, the police will give you a chance to leave. Take it! Otherwise you WILL be arrested for trespassing in the store. They want your money. But if you return having bought something defective, they can legally kick you out or have you arrested.
 

desert.snake

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And I still don't see a clear answer from thread starter, what exactly does not work.

I remember how I once broke Jet-U - very nice little turn light with 3 modes. I was at work, holding it in my mouth and shining it into a dark box of wires where I was digging. He fell out and fell on the sand, the height was only 40-50 cm, and he went out. I then had 2 spare lights, so it was not a problem. At home, I unscrewed the guts, did not find any damage, twisted it back and it all worked. Apparently, from the fall of the LE, it moved a little along the thread and the "-" contact in the head disappeared.
 

desert.snake

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@desert.snake - the light is constantly on. It does not shut off. Current is passing go somehow.
Oh, I understand now, thank you :)

In any case, the minus goes to the case, since there is no anodizing. Plus concerns the battery and I do not see how the current can bypass elsewhere. As far as I understand, the flashlight turns on when the head is twisted (unlike maglight and a small copper luminop, which works when the head is unscrewed). This means that there is no free space inside the flashlight and the battery is closed by the driver when twisted.

It looks like the driver has moved out of its place.

I had a problem with some McGizmo and Okluma - their light engines self-unscrew when changing batteries. As for McGizmo, I was to blame for this, as I added too much lubricant to the threads when replacing LE. As for Okluma, the design was to blame. The LE was unscrewed each time when replacing the batteries due to the fact that the pressure of the body was too great and it rested on the LE.

Most likely the situation is the same here. LE unscrewed a little, for a certain length, and this length was just the free play so that the battery was turned off when unscrewed.

Gotta to take the needle nose pliers, stick them into these 2 holes and screw the LE back inside the head.

1669029891822.png



If everything works - sell the lantern on the secondary market and remember this lesson.
 

kreisl

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a chinese mass produced light as a $325 custom light.
yes it is made in china (and i know by which well-known company & brand, not Thrunite not Acebeam not Fenix/Olite/Nietcore/Jetbeam/Niteye not Manker/Rovyvon/Mecarmy not Cletus/Armytek/Nextorch but some other from this list hehe) but it is not mass-produced.
the production numbers for Muyshondt-branded lights in dis factory are very small.

and knowing what i know, personally i would never buy their lights. period. full stop.
to me it is proven that they are overpriced. you pay for the artistic design 's all.
 

desert.snake

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yes it is made in china (and i know by which well-known company & brand, not Thrunite not Acebeam not Fenix/Olite/Nietcore/Jetbeam/Niteye not Manker/Rovyvon/Mecarmy not Cletus/Armytek/Nextorch but some other from this list hehe) but it is not mass-produced.
the production numbers for Muyshondt-branded lights in dis factory are very small.

and knowing what i know, personally i would never buy their lights. period. full stop.
to me it is proven that they are overpriced. you pay for the artistic design 's all.
JetBeam or MagicShine?
 
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IMO you are in the wrong.

The light worked when you got it. It's a non-returnable item. The vendor has offered to repair it or possibly replace it. Do your part and send it back in. At best I would ask them to pay for shipping.

"Failed on second battery" is a red flag. Are you running alkalines?

Do your part and let the seller do theirs.
 
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