I've had something in customs for 10 days now
Im also seeing unusually long delays withing the USA mail system. blame the weather ;-)
I mailed a package within USA, on Jan 25, last tracking update in Alabama on Feb 7.. no further updates for the last 10 days.
so far, the package has been in Canada for 17 days with no further tracking..
I contacted the shipper, that moved the package from USPS to Canada, they sent me a form letter:
"Currently, you may not see frequent tracking updates for your package, which might be concerning for some customers. Please be assured that your package is on its way and will be delivered soon. I kindly ask for your patience and understanding as you wait for its arrival."
I actually do not feel reassured
my customer claims hes getting other packages from USA, and thinks the problem is somehow at my end..
and shipping was a ridiculously high cost, something that usually costs $5 within USA, cost $16 to send to Canada.. not fun for anyone..
update:
I decided to refund the buyer, just to stop the complaining. Hopefully they will repay me if they ever get the shipment. Meanwhile, Im out the light, plus shipping.. I will not ship to Canada again. (Im in USA).