3-10-2022 and 3-11-2022 updates messed up my HP notebook win 11

Poppy

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Intermittently I'd have no internet access. It seems that it didn't recognize my network.

I went through the trouble shooter, rebooted my router, did all the things. No luck.

I called Costco customer support, because the box is only 4 months old, and the gal was very helpful, and we went through all the steps. So we/she called HP customer support. I allowed the guy over there to take control of my box remotely, and after a number of steps, he reset my box to one day prior to the two updates.

It appears to be working.
Fingers crossed.

In the meantime, I bought an adapter that will connect a network cable to a USB port. Even when wireless is not working the USB adapter does.
 

Poppy

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Yeah Raggie, we did that, and that didn't work.

So of course now I've been prompted to install the updates again. I set it to remind me in a week. This way if there is discovered a problem with the update, they'll fix it before I do the install. I don't want to have to go through all that again, although it will be much quicker this time.

I suppose.
 

HitFactor

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Delaying updates isn't a solution, just a temporary measure.

The system event logs will have all the errors recorded. Look those over, research the event id's. It's unlikely you are the only one with a problem, Google should be helpful.

I know this doesn't help, but the updates you listed were uneventful for millions of users. The solution is figuring out why it was an event for you.

Costco support isn't going to help much in the big picture. HP and MS need to own the issue, leaning toward HP.
 

Poppy

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I guess I wasn't clear, I am banking on the fact that others will have had an issue with the updates. I'm banking on the fact that it will come to MS and HP's attention, and they will fix the problem in the update.

Checking the error log, and troubleshooting it, is beyond my pay grade. Thanks for the suggestion.

If necessary, I'll once again allow an HP tech to telnet into my box, and troubleshoot it.
 

HitFactor

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I guess I wasn't clear, I am banking on the fact that others will have had an issue with the updates. I'm banking on the fact that it will come to MS and HP's attention, and they will fix the problem in the update.

Checking the error log, and troubleshooting it, is beyond my pay grade. Thanks for the suggestion.

If necessary, I'll once again allow an HP tech to telnet into my box, and troubleshoot it.
Maybe I didn't read it well.

Over the phone and remote help is going to be frustrating for you. Perhaps, find a local computer shop, even the Geek Squad, to look it over and figure out what went wrong. It is so very unlikely that there is going to be a change in the updates rolled out by MS.

I would start with ensuring all drivers from HP are up to date, including the BIOS. But let the kids at Best Buy figure it out.
 

raggie33

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reminds me of my win11 install had no mouse drivers .it sucked lol
 

Poppy

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Shoulda bought a mac…
lol... I made the switch from an android phone to an iPhone about a month ago. Data transfer was a challenge with a few hiccups. Then as @HitFactor stated there are software differences that I still need to work out.

Oh well... without mental challenges the brain may go stale and become less plastic.

@HitFactor when the HP tech telnetted into my box, he did update drivers, and the bios. It's possible that everything will be good once I install the updates. I'm off on Friday, so perhaps I'll let it update then.

I hope you are wrong about remote help being frustrating. If I get a good tech, it can go smoothly. Fingers crossed that I get a good tech. eh?

I actually complimented the tech from Costco, for her clarity of speech, and diction.
The HP tech, jumped right in, and knew where he was going, and didn't have to do a lot of searching around. In the past I have had remote help, and I could see that the tech, was doing a lot of "looking around" trying to find where he needed to be IE looking 'here, and then there, and then back to here, then somewhere else, before he actually took an action'

I have faith, that unless there is a hardware problem, that I won't have to physically take it somewhere. If it is a hardware problem, it is still under warranty.

Thanks for your thoughts.
 

JimIslander

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lol... I made the switch from an android phone to an iPhone about a month ago. Data transfer was a challenge with a few hiccups. Then as @HitFactor stated there are software differences that I still need to work out.

Oh well... without mental challenges the brain may go stale and become less plastic.

@HitFactor when the HP tech telnetted into my box, he did update drivers, and the bios. It's possible that everything will be good once I install the updates. I'm off on Friday, so perhaps I'll let it update then.

I hope you are wrong about remote help being frustrating. If I get a good tech, it can go smoothly. Fingers crossed that I get a good tech. eh?

I actually complimented the tech from Costco, for her clarity of speech, and diction.
The HP tech, jumped right in, and knew where he was going, and didn't have to do a lot of searching around. In the past I have had remote help, and I could see that the tech, was doing a lot of "looking around" trying to find where he needed to be IE looking 'here, and then there, and then back to here, then somewhere else, before he actually took an action'

I have faith, that unless there is a hardware problem, that I won't have to physically take it somewhere. If it is a hardware problem, it is still under warranty.

Thanks for your thoughts.

BIOS updates on new versions often fixes a world of problems. Hoping yours are over.

Bought my wife a brand new HP desktop that should arrive from the factory in a couple of days. Hopefully Windows 11 won't give us any challenges.
 

raggie33

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i love my gateway with 11th gen i5 but i cant find any updates for it just like it dont exist
 
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