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Things you think of sitting at a car dealership
Due to Covid, put a BS recall on the back burner for awhile. Go back to Garden City Mazda only to discover the small dealership is gone! Bigger one right next door. Same name
zero previous staff. Place looks huge and upscale. Short version: Lied to, given the run-around, wasted my time driving down there, only learned the truth because a temp. receptionist made the mistake of being honest with me. One visit, three phone calls to re-schedule. Done! Asked the temp. R to please let the service manager know they lost a regular customer. 12 years at the smaller location literally next door with barely an issue. Fair enough, Mazda has decided in the last 5 years or so to go "upscale." Doing so doesn't mean treating your older working class customers like garbage.
Star Mazda, out of business. Star is a large local chain of dealerships with each one catering to a different brand. Only one of which went out of business. Koeppel Mazda. Still in business. Service center horribly busy because Star shut down. So all those customers went to K. Keep in mind, Mazda dealerships are few and far between. Even in New York. Waited for too long. Went to get my car. One tiny thing left to do. Nice waiting area. Sat. Thought about my life choices. Lady with a small pit-bull sat across from me. Well-behaved doggo. But, took a $#&% on the floor. (The doggo, not me.) Highlight of my Saturday morning.
If you're ever there to get your Mazda serviced, ask for Todd. He's a character. But in a good way. Will say, I miss Mike from G.C. Mazda. And everyone else there who knew how to treat customers properly.