* Arc Flashlight Owner Care

[Gransee]

Hello, this is the general discussion thread for Customer Service type questions. Feel free to ask about warranty issues, replacement parts, where to buy, etc.

I can be reached at [email protected] or you can post your question here and I will answer it in a timely fashion.

Arc Flashlight is an American owned, operated and supplied company. We warranty all of our products for 10 years and gurantee your complete satisfaction with our products or we will repair or replace the unit.

Peter Gransee

 

[Carpe Diem]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Gransee:
Feel to ask about warranty issues, replacement parts, where to buy, etc.<HR></BLOCKQUOTE>

Another innovative concept by Peter Gransee...

Surefire may have the tactical flashlights, but Arc has the tactile flashlights.

(OK...OK...
I know that this post is a real stretch,
but I just couldn`t help myself!)

 

[Gransee]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Carpe Diem:
Another innovative concept by Peter Gransee...

Surefire may have the tactical flashlights, but Arc has the tactile flashlights.

(OK...OK...
I know that this post is a real stretch,
but I just couldn`t help myself!)

<HR></BLOCKQUOTE>

Oops. I fixed the typo.

Peter

 

[papasan]

hmm...considering the topic...

i'm an arc flashlight owner...who's gonna care for me?...

regular sponge baths and the occasional thorazine perscription is a good start...

 

[Darell]

I typically function best when handled with kid gloves. Of course regular lubrication never hurt either.

(gimme a break, it's Friday!)

 

[Terrapin Flyer]

Peter - nice job on the threads. I know it took some of your valuable time, but it is appreciated and I'm sure it will be mutually beneficial.

One suggestion for your customer service...keep doing what you're doing!

 

[Sleepycat]

Okay, don't throw anything at me,
but,
how tough is my little AAA photon emitter ?
My girlfriend gets a little rough sometimes

(And I might not be able to hide it from her much longer)

 

[**DONOTDELETE**]

Does anyone have a source for silicone grease? I hear that petrolium jelly isn't that good for rubber seals.

Tanks!

 

[Gransee]

Your local Radio Shack sells a good size tube for less than $5.

Peter Gransee

 

[snakebite]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Gransee:
Your local Radio Shack sells a good size tube for less than $5.

Peter Gransee<HR></BLOCKQUOTE>
the only stuff i recall seeing is for heatsinking transistors/ic's
this stuff is rather messy.
ask me how i know.i do component level repairs all day.
so lets make sure the salesdroids at rs dont sell folks the wrong stuff.

 

[Bright Scouter]

I just went out to radio shack's website and couldn't find anything that looked like it would work. Too bad. I can't seem to find anything locally either.

What's the best place to order it online. Guess I have no choice.

Del

 

[Gransee]

OK, I contacted our o-ring supplier and got the skinny on how to care for the o-rings in the Arc:

They are made from Bunu-nitro which is very resistant to petroleum-based products. They work find around oil, gas, etc.

Neoprene has the problem with petroleum, but we do not use neoprene in any of our products.

As far as what lubes to use, there are many choices. Vaseline is a "great choice" and commonly available. You can even use "PAM" in a pinch.

Silicon or teflon based lubes are great. Here's the link to the Radio Shack Teflon Lube Gel. Which I have used before with good results.

Lithium grease also works well.

Because we use the buna-nitro, how to lube your flashlights doesn't have to complicated. You have a lot of good canidates. Basically you want something that will stick in place, not dry out too quickly and not run or stain.

Peter Gransee

 

[txwest]

Keep in mind that even though the ARC o-rings aren't bothered by petroleum products, that doesn't mean that your other lights with o-rings won't be. So it's still going to be best to get something that will work on everything, unless all you have are ARC lights. TX

 

[Lonewolf]

Peter:
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR> You can even use "PAM" in a pinch <HR></BLOCKQUOTE>

Truly a user friendly product and a product Darrel will try on his Arc.

 

[Darell]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by 5BY5:
Peter:
Truly a user friendly product and a product Darrel will try on his Arc.<HR></BLOCKQUOTE>

I thought Crisco would be fun. But what with today's health-conscious consumers, maybe I'll stick with extra virgin olive oil.

Now I'm getting hungry again...

 

[Graham]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by darell:
I thought Crisco would be fun. But what with today's health-conscious consumers, maybe I'll stick with extra virgin olive oil.

Now I'm getting hungry again...<HR></BLOCKQUOTE>

Good point. Need to try one of those low cholestorol ones. Don't want my Arc AAA getting clogged arteries on me..

Graham

 

[txwest]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by darell:
I thought Crisco would be fun. But what with today's health-conscious consumers, maybe I'll stick with extra virgin olive oil.
<HR></BLOCKQUOTE>I've always wondered about that. How does something get the classification of "Extra Virgin" ?

TX

 

[Graham]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by txwest:
I've always wondered about that. How does something get the classification of "Extra Virgin" ?

TX<HR></BLOCKQUOTE>

Oh, man. I'm not even going to touch that one. Anybody else want to have a go?

Graham

 

[eluminator]

I bought a tube of silicone spark plug boot release at NAPA about 15 years ago. It looks like it will last another 15.

 

[Darell]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by txwest:
I've always wondered about that. How does something get the classification of "Extra Virgin" ?

TX<HR></BLOCKQUOTE>

Yeah, I'm on it:

Extra-Virgin Olive Oil:
Any olive oil that is less than 1% acidity, produced by the first pressing of the olive fruit through the cold pressing process. Most olive oils today are extra virgin in name only, meeting only the minimum requirement. Extra virgin is a chemical requirement that does not indicate quality and taste.

Virgin Olive Oil:
It is made from olives that are slightly riper than those used for extra-virgin oil and is produced in exactly the same manner. This oil has a slightly higher level of acidity (1 1/2%).

Basically it is more effort, and uses more fruit to get extra virgin oil, so it costs more.

I suppose that if you can be extraodinary, you could just as easily be extra virgin.