Brinkmann Service Highly Recommended

[Marty Weiner]

Late last Monday, I called Brinkmann's 800 number to order a couple of bulbs for my LX and I got them in today's mail. Looking at the postmark, they mailed it the day of my order.

Pretty impressive for a large company!

Marty

 

[Rothrandir]

i complement them also.

about a month ago, i ordered a 3aa, but the wrong grips were sent, i contacted them over e-mail, and they said to send it back... i did so, but apparently it never got to them. shortly later, a lady from an office or something somewhere called me back and said that while they can't find the return, they would send the unit anyway! cheers to them.

 

[Marty Weiner]

Unbelievable. That would never happen with Botach.

 

[Charles Bradshaw]

Brinkmann does have excellent service. After I got my LX, I called and ordered 6 bulbs and got them very quickly.

 

[Lurker]

I placed an order for 2 Nexstar bulbs online and waited over 4 weeks. When I called, they couldn't find the order so I placed another one on the phone. That one should arrive next week. I don't know what happened to my online order-- maybe I screwed it up somehow (but I still have a printout of the receipt). If I order again, I'm going straight to the phone number, not the website.