Broken NewBeam!!

[jtivat]

My NewBeam broke, I was removing it to place it in another Mini Mag, and when I pulled it out the two plastic plugs that hold it in stayed in the Light and broke off the head. I have e-mailed Opalec, we will see how there customer service is. Has anyone else had a problem with there's.

 

[cave dave]

No, but thanks. I'll grease them up from now on. Did you have it in an old style mag by any chance? I believe it fit alot tighter in the old style mags.

 

[jtivat]

Nope it was a new one.

 

[jtivat]

Opalec got right back to me and a new one is on the way, they are even sending me a stamped envelope to send the bad unit back. Great customer service!!!

 

[WaltH]

Why were you removing it? I have a couple Newbeams and once they're in I leave them there.

Just curious...not trying to be a pain.

 

[Darell]

This is funny, in somewhat of a sad way. I'm sure you had it in a newer model Minimag, because Opalec says the unit fits in there so much tighter. I've had mine in old style Mags for quite a while now with no problems. I've taken them in and out, and nothing ever sticks. I'm starting to think that the old style Mag might actually be a safer fit, ya know?

 

[jtivat]

WaltH, I was going to put it in a different Mag the one I had it in was blue and said Steelcase on it, and I wanted it in a black one.