Can We Get An Explanation??

[randyo]

My orders are not arriving - my Visa hasn't been billed. It's been quite a bit longer than I would have expected without some "forewarning" during the ordering process.

OK, So I called Peak again. Again all I can get on the phone is "things are messed up" "the computer is down" "I don't know" "I can't check right now".

I love Peak products, but this is really getting to be a drag, and is totally souring me on future Peak purchases.

So - exactly what the H - E - L - L is going on with Peak right now?

 

[skalomax]

It took about 1 1/2 weeks for my order to ship.

Maybe They're having some computer problems?

 

[Grubbster]

Back in the old days we used to use a couple of things called paper, pencil, and abacus (more recently a calculator).

 

[randyo]

I don't mind a slight delay for a special build, or for any other reason, as long as:

1) I know about it up front.
2) The duration is approximately what was stated.
3) I'm not told "a couple of days" that eventually turns into a much longer period.
4) I am INFORMED if something happens which will delay my order.

There is absolutely nothing worse than calling a company/vendor for status of a delayed order and you get absolutely ZERO. Or worse - uuummm, errrr, hmmm, I can't tell you...things are kind of messed up right now...I'm not sure...I can't check....mmmm, hhmmmmm, uuhhhhh, and then the next day it's the same thing. It doesn't help that the person on the other end of the phone sounds like he actually doesn't want to tell you what is happening.
I mean c'mon - some facts would be nice.
Is the computer down? When will it be up?
Did someone steal all the inventory?
Did all of the orders get lost?
Did mine get shipped to Timbuktoo by mistake?
Did the dog eat the factory?

I can deal with reality and facts - delays happen - but I would like to KNOW.
The fact that it was intended to be a Mother's Day gift and now I have "vaporware" to present isn't helping the situation.

 

[Gointothelight]

I expressed the exact same concerns to Peak when my order, which I was told was in-stock, took 3-weeks to get to me, even though I paid extra for priority shipping. I was eventually told, "the new Seouls are harder to install than we thought." Like others have said, I don't mind a delay IF I'M TOLD ABOUT IT UP FRONT, or, as soon as they realize there is going to be one. The fact is I did not get a single explanation (and I sought many) until I filed a Paypal complaint. Honestly, this is my first experience with Peak and their customer service, at least for me, matches the user friendliness of their web site. I think I'll wait a long while for them to work out their bugs before I try them again.