Changes @ Lummi

[*Dusty*]

Your customers should be refunded in FULL to make the whole in cases like this Rob, you are the one coming out ahead.

Explain how he is coming out ahead please? If he's paid in sterling which is the local currency and he refunds the exact same amount in sterling how is that coming out ahead?

If i'm buying something from an American I pay in dollars and if a refund were necessary i'd expect it back in dollars no matter the exchange rate. I suppose that is Rob's fault too?

I suspect if you had received more than you should have you still wouldn't be happy.

 

[F250XLT]

Explain how he is coming out ahead please? If he's paid in sterling which is the local currency and he refunds the exact same amount in sterling how is that coming out ahead?

If i'm buying something from an American I pay in dollars and if a refund were necessary i'd expect it back in dollars no matter the exchange rate. I suppose that is Rob's fault too?

I suspect if you had received more than you should have you still wouldn't be happy.

How is he coming out ahead?? Because the buyer is out $41 due to the length of time it took to get a refund. If the buyer knew of the actual lead time, that would be different. Rob had the benefit of using the customers money, obviously not for it's intended purpose because the customer did not receive any merchandise. Now when the seller is OBVIOUSLY at fault, the customer should not be out ONE CENT....I could care less what the exchange rate is now, he should get a FULL UNADULTERATED REFUND. I can only hope you actually ARE on the receiving end of a VERY frustrating transaction in which YOU are shortchanged, perhaps only then will you understand the severity of this matter.

 

[*Dusty*]

I can only hope you actually ARE on the receiving end of a VERY frustrating transaction in which YOU are shortchanged, perhaps only then will you understand the severity of this matter.

Charming. As it happens I'll be receiving mine tomorrow, and i've been more than happy with the service I received, but there again i do try to be polite to people as often as possible.

Remember you asked for a refund which you got. You paid £XXX and received the same back. You've just joined the illustrious list of 3 people across all the forums I use who i've added to the ignore list. Congrats.

As you've already been reminded on multiple occasions this is not the place there's a thread in C&J.

 

[DLF]

Been shortchanged many times in this life, but I tend to chalk it up to -- well -- living. Now if that person needed that extra $41 for his grandmother's lifesaving operation ... well even then I might question prioritizing a luxury flashlight purchase over granny. 😉

 

[kito109654]

Just wanted to hop in and give a little more support for you, Orb. When things are going smoothly and you have stock to ship I'll be making an order. I look forward to having one of your creations. Best of luck!

 

[F250XLT]

Charming. As it happens I'll be receiving mine tomorrow, and i've been more than happy with the service I received, but there again i do try to be polite to people as often as possible.

Remember you asked for a refund which you got. You paid £XXX and received the same back. You've just joined the illustrious list of 3 people across all the forums I use who i've added to the ignore list. Congrats.

As you've already been reminded on multiple occasions this is not the place there's a thread in C&J.

I think you have me confused with the person who was dealing with Lummi, perhaps you should direct your comments in the proper direction. And as far as you adding me to your "ignore list", gee, how unfortunate for me :thumbsup:

 

[*Dusty*]

I apologise for the confusion, i hadn't actually got round to doing the ignore thing however my sentiment remains the same. He got back what he paid there's no argument about that.

Don't wish ill luck on anyone, it'll come back round. It always does.....

 

[DM51]

He got back what he paid there's no argument about that.

Actually, he did NOT get back what he paid. He's out $41. The Paypal default setting is $, not £, so changing it to £ was a decision by orb that disadvantaged his customer.

However, this is not the correct forum for this discussion. Please take it to this thread.

 

[*Dusty*]

I've NEVER had to change my paypal default from the day and hour i opened my account.

Uk business, UK currency in payments and refunds. Businesses in the US quite rightly expect payment in US Dollars and issue refunds in same, no matter what country the buyer is from.

To keep it on topic, stick with your changes Rob, I'm another happy and long term customer. Expect another order on payday if not before.

 

[philsyson]

Same here. I have ordered 9 torches from Rob in the last 4 weeks and all have arrived before or by the agreed date with good communication in between. So I'm more than happy with the service and highly impressed with the product

 

[fyrstormer]

In Rob's defense, it is not always obvious what the buyer's original currency was, because the payment is received in local currency. However, Rob does know the shipping addresses of his buyers, and as a courtesy to them for making them upset enough to demand a refund, he could spend 30 seconds to look up the latest conversion rate online and refund the appropriate amount of pounds sterling to compensate the customer fairly.

Big businesses that make international purchases don't convert currencies on-the-spot; they maintain bank accounts demarcated in all of the currencies they do business in, and credits and debits in those local markets are handled using the appropriate account. The only time currency is converted is when money needs to be transferred from one account to another, and that's generally only done when their accounting departments think the exchange rate is the best it's going to be for the foreseeable future. I don't have the benefit of doing that, but I do try to keep a few hundred pounds and Euros kicking around so I don't get screwed by exchange rates, and more importantly, by conversion fees. Why pay to convert twice when I only need to pay once? I can always convert my pounds and Euros back to dollars later on if I ever need to, no reason to do it now.

 

[kaichu dento]

I have ordered 9 torches from Rob in the last 4 weeks and all have arrived before or by the agreed date with good communication in between. So I'm more than happy with the service and highly impressed with the product

It's been a while since I weighed in with any opinion here but I am very glad to see that he's putting things back on track in a way that is affecting his buying public in a positive fashion.

Once again I'll state that the only experience I've had with him had to do with a repair he did for me and he turned the light around quickly enough and communications were good.

However it would be a good policy change if he were to make sure that when a customer is inconvenienced that more effort is made to set things right and the cost to Rob financially to make sure that the customer gets back 100% of what they sent would be more beneficial to him in the long run. Not having unhappy customers is worth a lot.

 

[Incidentalist]

I have ordered 9 torches from Rob in the last 4 weeks and all have arrived before or by the agreed date with good communication in between.

That is interesting, according to Lummi's own website:

"The torches above are available for order in that the metal work is manufactured. Due to a current back log & shortages of other components there will be a wait of up to 30 days before any new orders are dispatched.

Other torches not listed here are in the process of the metal work manufacturing stage & will become available."

So, according to the website you ordered from, you shouldn't have received anything that you've ordered in the last 4 weeks due to his, admitted, back log.

I sure hope that philsyson did not receive a light of the same build that somebody paid for months ago. At the very least, his lights very possibly could have postponed Rob's assembly of a back logged light. :shakehead

 

[fyrstormer]

I sure hope that philsyson did not receive a light of the same build that somebody paid for months ago. At the very least, his lights very possibly could have postponed Rob's assembly of a back logged light. :shakehead

I had a Raw NS on-order for several months, during which time Rob sold a few Raw NS' with SST-50 emitters on the B/S/T. I was not happy. Eventually Christmas arrived and I had to get something else for the person I'd ordered the Raw NS for, so I canceled the order. Took about a month to get the refund from that one. The spare reflector I ordered way back when finally arrived recently, though, so that's something.

 

[kaichu dento]

I had a Raw NS on-order for several months, during which time Rob sold a few Raw NS' with SST-50 emitters on the B/S/T. I was not happy. Eventually Christmas arrived and I had to get something else for the person I'd ordered the Raw NS for, so I canceled the order. Took about a month to get the refund from that one. The spare reflector I ordered way back when finally arrived recently, though, so that's something.

Which means that he sold something that wasn't his to sell and that he would sell lights in the MarketPlace while he had prepaid orders to fill is bad business and he owes a lot of personal and genuine apologies, not to mention shipping to people that have been waiting the longest first. How hard is that math to follow? :shakehead

 

[compasillo]

... The Paypal default setting is $, not £, so changing it to £ was a decision by orb that disadvantaged his customer.

Just to clarify something I think is not correct in this statement:

1. The PayPal default currency is determined by the country you live in,
not the country you're sending money to.

2. The prices at Rob's website are in pounds, not USD. So conversion is not a "decision" by Rob, is simply the currency of his country and wich he works with. And he, as any other seller in the world, has the right to do it so. Everyone knows that before purchasing.

 

[orb]

this is not the correct forum for this discussion. Please take it to this thread.

 

[F250XLT]

Same here. I have ordered 9 torches from Rob in the last 4 weeks and all have arrived before or by the agreed date with good communication in between. So I'm more than happy with the service and highly impressed with the product

How about sharing some pics of that collection :thumbsup:

 

[was.lost.but.now.found]

Rob, I think a lot of folks would feel reassured to resume placing orders if they knew how close you were to that "all clear" they are so anxiously waiting for. Could you possibly give your (slightly conservative and realistic) best guess in terms of where you stand since you did not hit your self imposed end-of-May deadline?

 

[Blerv]

Rob, I think a lot of folks would feel reassured to resume placing orders if they knew how close you were to that "all clear" they are so anxiously waiting for. Could you possibly give your (slightly conservative and realistic) best guess in terms of where you stand since you did not hit your self imposed end-of-May deadline?

How about pics? 😉

With modern cell phones you can take a picture and email it in at most 20 seconds.