Convoy S12

67RS/SSx2

Newly Enlightened
Joined
Apr 11, 2012
Messages
42
Just received two Convoy S12 2700k lights. I ordered these about three weeks ago. I believe I ordered them with batteries, however, all I got were two lights in plain boxes with no instructions and no batteries and no invoice. I tried to review my order on Convoy's web site but my browser will not let me go there because of a "security threat". I went there before to order the lights. Did something change with their site? I am pretty sure I ordered them with batteries but wanted to confirm.
 
The no invoice and no instructions is how all Convoy lights arrive. Speaking from experience, having bought multiple models a full year back from Simon. As for the batteries, you mentioned yourself you weren't sure if you ordered those. Most likely, you didn't. Simon is good at making sure customers get batteries if they order them with the lights.
 
Just received two Convoy S12 2700k lights. I ordered these about three weeks ago. I believe I ordered them with batteries, however, all I got were two lights in plain boxes with no instructions and no batteries and no invoice. I tried to review my order on Convoy's web site but my browser will not let me go there because of a "security threat". I went there before to order the lights. Did something change with their site? I am pretty sure I ordered them with batteries but wanted to confirm.
None of Convoy lights are sold with batteries. You can order them separately or buy it as a package deal (no such deals for S12) with a certain battery, still you will receive an order confirmation that will clearly states battery separately along with battery brand and model. Just check your email for order confirmation from Convoy, if you ordered it with battery you will find it there. Also you can check your customer profile on Convoy website, you will see your previous orders and it will also show a battery there if ordered. If you ordered it with battery but didn't receive it just contact Simon, the owner of Convoy and he will gladly help. Convoy has one of the best customer service in the industry. Convoy website opens just fine for me.
 
Convoy has one of the best customer service in the industry. Convoy website opens just fine for me.
The seem to.... now.
Completely different story when I ordered from Simon one full year ago.
 
Don't knock someone willing to grow...unless it costs YOU a money.
Not knocking Simon at all. I think it's great that he finally learned the importance of customer service. Won't lie.... Honestly wish he grew a full year earlier.
 
Not knocking Simon at all. I think it's great that he finally learned the importance of customer service. Won't lie.... Honestly wish he grew a full year earlier.
That's what I'm saying. It's all fine and dandy until it costs "you" money.
I said it before, but I'm not sure how I would have handled it any differently than you. It seems like he just 'kicked you out of the taxi to the curb' and drove on.
sucks.

but I'm glad he's working things out better now.
 
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