MikeSalt
Flashlight Enthusiast
If any of you were around last year, you got to witness this customer service rant...
Surefire E1e - broken lens and tailcap
Well, this time, I have got something even worse. I had a Nitrolon G2 which blew its P60 lamp assembly half-way through its second set of cells. It was never dropped, and the cells were genuine Surefire (compensation from the last incident).
I emailed Surefire asking for advice as to whether it was normal for a brand new flashlight to fail so prematurely. The response on the 5th August 2008 was that this was not normal, and that I should send my mailing address and contact phone number, and a new P60 assembly should be sent out to me, which I did immediately. So far so good.
I left it for a while, but after nearly two months, I decided to chase it up. On 26th September, I received an email saying that a replacement part order had been sent out, and should ship shortly. No word of apology or any explanation why it was not sent out in the first place, but I thought I would not take it any further.
It is now the 20th October, 2 months and 15 days since the initial email from Surefire, and for 2 month and 20 days I have been unable to use this product (I am loathed to buy a replacement part that should not yet have failed).
The flashlight was purchased in May this year, so out of 5 months of ownership, I have only had use of the flashlight for half of that. 100% of my Surefire lights have failed within a year of ownership, making them the most unreliable brand that I own. I am very disappointed.
On a happier note, the E1e has performed flawlessly since the problem was rectified by Surefire. It is a really useful little light - particularly with the AW cell and LF bulb.
Surefire E1e - broken lens and tailcap
Well, this time, I have got something even worse. I had a Nitrolon G2 which blew its P60 lamp assembly half-way through its second set of cells. It was never dropped, and the cells were genuine Surefire (compensation from the last incident).
I emailed Surefire asking for advice as to whether it was normal for a brand new flashlight to fail so prematurely. The response on the 5th August 2008 was that this was not normal, and that I should send my mailing address and contact phone number, and a new P60 assembly should be sent out to me, which I did immediately. So far so good.
I left it for a while, but after nearly two months, I decided to chase it up. On 26th September, I received an email saying that a replacement part order had been sent out, and should ship shortly. No word of apology or any explanation why it was not sent out in the first place, but I thought I would not take it any further.
It is now the 20th October, 2 months and 15 days since the initial email from Surefire, and for 2 month and 20 days I have been unable to use this product (I am loathed to buy a replacement part that should not yet have failed).
The flashlight was purchased in May this year, so out of 5 months of ownership, I have only had use of the flashlight for half of that. 100% of my Surefire lights have failed within a year of ownership, making them the most unreliable brand that I own. I am very disappointed.
On a happier note, the E1e has performed flawlessly since the problem was rectified by Surefire. It is a really useful little light - particularly with the AW cell and LF bulb.
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