got my rrt01 in the mail...parts missing!!!

[Jakeyb]

All I got is the light, no orings no clip no screws no manual or warranty card. Turns out the ediots
Sent me a display model, or so they think. My options are get a new light in brand new packaging or they will send me all the extras.

 

[oRAirwolf]

That is no good. Where did you order it from?

 

[sinnyc]

All I got is the light, no orings no clip no screws no manual or warranty card. Turns out the ediots
Sent me a display model, or so they think. My options are get a new light in brand new packaging or they will send me all the extras.

Take the option for a brand new light. And make sure they cover the shipping back.

- Tim

 

[Jakeyb]

That is no good. Where did you order it from?

I hate to say it but I got it from going gear

 

[sinnyc]

I hate to say it but I got it from going gear

I've had nothing but great experiences with them. I'm sure they'll take care of you.

- Tim

 

[Lighteous]

I've had nothing but great experiences with them. I'm sure they'll take care of you.

- Tim

+1

 

[AZPops]

Call, ... shoot it's been so long since I bought anything from GG forgetting names already! ... lol ... Anyways I'm confident they'll make it right!

 

[TheVat26]

I usually talk with "Casey" when I place a phone order. He's helped me with at least 4 phone orders. Think Ive purchased 6-7 lights, batteries, and chargers for them in the past year and have not had a problem with anything. I'm sure they'll send you a new one within two days and return postage covered as well.

 

[oRAirwolf]

Every company makes mistakes, no matter how good they are. The important part is how they fix it. I'm sure GG will make things right.

 

[GoingGear.com]

Sorry about that. Our display model has been on the display for quite a while and is still there, so I don't think it was a display. We are a retail store though and customers get to mess with lights in store, so it's very possible that the accessories were misplaced. Shoot us an email through the site or call and we'll get you taken care of.

 

[ledmitter_nli]

I like going gear. Marshall is a good guy and he works hard at his business and it shows in his review videos.

I only give my money to mom and pop shops when I can.

 

[Jakeyb]

Sorry about that. Our display model has been on the display for quite a while and is still there, so I don't think it was a display. We are a retail store though and customers get to mess with lights in store, so it's very possible that the accessories were misplaced. Shoot us an email through the site or call and we'll get you taken care of.

Everything was taken care of very professionally thank you. I will certainly continue to do business with going gear

 

[GordoJones88]

GoingGear just moved to a big new building recently. Something weird must have happened.