I find manufactures will tell you only what they want known...and hope you will tell the forum...sort of a bone. Anyway if they have not responded to the e-mail...after a entire hour...well, they don`t care.
Now, this may not apply if they have explained that they will have to kill you if you talk.
So...unless you are afraid thier man, Bruno, is going to pay you a visit when he gets out of the slammer...spill the beams...or we will send you our Mini-Treks and make you change the batts.