sorry to hear that, how bad is the issue, does it affect the beam, do you see a bright blue output from part of the LED on low output?
HDS does not replace emitters on completed lights.. they would have to swap the whole head for another one w the same LED.
otoh, there are some people capable of replacing the LED on an HDS, notably Andy Zhu
Maybe the PO started to attempt to dedome (and did not go through with it). Dedoming is not a thing one can normally do successfully w the XP-G3 in your light. Removing the dome will usually tear off some of the phosphor, which results in a bright blue spot on the LED.
If HDS does not think the partly detached dome is their fault, they will offer to sell you a new head, not under warranty. A new head probably will cost you more, than paying Andy to replace the LED.
So, if you want warranty service (assuming HDS feels the issue is a warranty item) to end up w the same LED, contact HDS.. otoh, since you bought the light used (and damaged), if you want to pay a modder to upgrade to a different LED, contact Andy
Any delay at HDS would be due to having to wait for another manufacturing cycle to produce another NLT head, unless they have a spare in stock.
for simpler things like replacing a rubber button on a rotary, Henry did that for a couple of my HDS within a 3 day turnaround.
I saw it because half the emitter was darker at low levels. Then when I looked closer I can see a line where the dome is separated. I don't see any tool marks or scuffing that'd make me think someone tried to de-dome it, but who knows. Seller was an experienced HDS owner who claims he didn't notice this or a missing body O-ring.