Oh! It wasn't a first purchase. Just to be clear, I had made numerous purchases. And, still have all of my Convoy lights. This was right around the tail-end of 2023 when I first learned of Convoy. Initially, I was extremely happy. Can't criticize the lights. For what you get, they're fantastic. (Even purchased an L8 after I began to suspect my M2 was lost in the mail. That one arrived, no issues.) Not the first time I dealt with Simon.
Honestly, it's just bizarre to me how he reacted. Completely out of character. Yes, he was polite about it. Yes, he has a fantastic reputation for customer service. But it was clear he intended to do nothing for me. At that point, I had become a regular customer. But it seems Simon needed my money more than I needed the M2. So, I let him know I was very disappointed and done doing business with him.
Honestly, it's just bizarre to me how he reacted. Completely out of character. Yes, he was polite about it. Yes, he has a fantastic reputation for customer service. But it was clear he intended to do nothing for me. At that point, I had become a regular customer. But it seems Simon needed my money more than I needed the M2. So, I let him know I was very disappointed and done doing business with him.
