Jetbeam Tailcap (Poor Customer Service)

Wurkkos

DjGypsy

Member
Joined
Jul 27, 2018
Messages
18
I've been trying to replace a faulty tailcap for my RRT1 for over 2 months now and continue to get the runaround from Jetbeam CS. A new one was supposed to be mailed out over a month ago and still nothing and customer service is not replying to my emails.

Is there a chance there is a Jetbeam rep on here who reads these posts or perhaps someone that might have a functional tailcap kicking around. I've tried to replace the switch in mine but it seems to have been forced together and will not come apart.

Thanks in advance

R
 

DjGypsy

Member
Joined
Jul 27, 2018
Messages
18
UPDATE...new tailcap arrived in the mail today

Thank you Jetbeam ..better late than never
 

aginthelaw

Well-known member
Joined
Jan 28, 2007
Messages
2,472
Location
NJ, USA
I contacted Mark at lumens factory about my broken seraph tail switch. He said he’ll get back to me from work about it. He emailed from work 2 days later and asked for my address. I sent it to him and he sent me a new tailcap 3 days later from Hong Kong. I’m in New Jersey!!! I don’t understand how my packages from Nealsgadgets’s takes 3 weeks. Or how i get free replacement lights from vendors when other people never hear from them again.
 

aginthelaw

Well-known member
Joined
Jan 28, 2007
Messages
2,472
Location
NJ, USA
Don’t want it to appear as if I’m rubbing salt in the wound, I assure you DJ, I’m not, but Fenix contacted me today with a shipping notification on my defective (tailcaps?) for my bt20 bike lights. They became brittle and chunks started cracking off. I supplied the serial numbers, and Bobs your uncle. That came right after lumintop notified me my titanium tool tailcaps are on the way.

The weird part is I tried contacting some of these companies months ago when my fireflies lights started acting up and received nothing. No replies, no resolutions. Now everyone’s responding. New found national response towards America?

Edit: fireflies did resolve half the problems the other half are still pending
 
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