I never needed service neither for my Supertool 200 nor my Micra, but then both were purchased about 20 years ago and are way more robust than their recent stuff (to judge from @fulee9999 's report).5+ years
Otherwise go to your truck/shed/toolbox and get the correct tool.
It helps if you use the correct tool for the job.
Knives are for cutting, screw drivers are for driving screws and pry bars are for prying. When you start interchanging these tools and jobs it’s a surefire way to lose a tip.
If you’re in the middle of nowhere without the correct tool and the job has to get done, do it but at your tools peril. Otherwise go to your truck/shed/toolbox and get the correct tool.
There's definitely something amiss here, I don't think your Leatherman should have broke even once, much less twice. I've subjected mine to much worse over those 20+ years and never had any issues. They're is supposed to be strong tempered stainless steel after all, and true good steel doesn't break like that.Also I wouldn't be complaining if
Where did you purchase your Leatherman? Are you sure it's genuine? Crooks are faking just about everything these days, wouldn't surprise me too much if they're churning out fake Leathermans too...
Don’t worry about the box. Leatherman have an excellent no quibble warranty service.An outdoor/camping shop had an opening sale, it's a physical shop where they sell camping/hiking equipment but they have a webshop as well, which is where I bought it. Unfortunately I threw away the box, because from what I've heard I never figured I'd need to worry about warranty, but everything seemed legit about the packaging.
I don’t wish to call you a liar. But I struggle to see how that knife lost its tip if you did not apply any twisting force..
I worked as a carpenter for many years and always carried a wave on my belt or in my pocket and used it hard but never broke it , I fact the only Tool I can remember breaking is the head of a pozi driver when I was putting way to much torque through it when I should of backed the screw out and put some dish soap on it.
My brother on the other hand, I don’t think there is a tool he has not broken as he is both ham fisted and lazy when it came to going and getting a more appropriate tool.
He used screwdrivers as chisels. And chisels as cold chisels. And no nut or bolt remained unchewed as why use a set of spanners when a set of plumbers grips would do.
I was a regular on a multitool forum and one guy came on and after buying and breaking several multitools from several brands. I can only surmise he had unrealistic expectations of the strength of steel and also steel tends to flex before breaking so I don’t understand how he could not judge that he was using too much force.
I don’t know in which country you are based but leatherman and Whitby (uk distributers) are excellent to deal with. Just send them an email.Ok, so to paint a full picture here. A tile was silicone caulked to a bathrom drain cover. I removed the draincover with the tile glued to it. Held the unholy tile/steel sandwhich in my hand, got my multitool out, did the reverse sword in the stone, started cutting away the caulk, the blade deep into the small hole between the two surfaces, handle deep into it . Started cutting, removed the blade, hulk on the two pieces, not coming apart. Insert blade handle deep, cut some more, remove blade, hulk on tile, rinse and repeat. At one point I removed the blade without the tip... I couldn't even physically twist the blade because it was tight between a steel plate and a tile and I wasn't rotating it, I was cutting with it. So even if the blade would've experienced a longitudinal stress, meaning the tip and the handle prying towards each other, it shouldn't have just broken off like a lego piece