I think you can try some DIY before return.Good idea. And after reading it I realized I did have some of these tweezers. The pill was easily tightened, but unfortunately this seemed to remove the pill from power. In order for it to work the pill must be loosened to the point of rattling. I'm beginning to wonder if the inner sleeve is not sticking up high enough to make good contact.
I contacted EliteLED earlier and they will be communicating with LiteFlux tonight.
Looks like a return may be in order. Too bad. I'm sure resolution will be fast.
Geoff
Firstly remove the pill.
Then check your plastic bag for accessories, and you will find three O rings. The diameter of the second largest O ring is same as the outer diameter of the front face of the pill.
Use this second largest O ring as the spacer between the reflector and the pill, and place this second largest O ring on the peripheral recess (the lowest portion) of the bottom face of the reflector (with the assistance of tweezers).
Then assemble the pill again.
This quick DIY should solve your problem in one minute.

you are right! So yes, it's a bug