Sent this to Surefire CS...
Thank you Mr. xxxxxxxx,
Hmm...I dont feel that comfortable speaking technical terms in a
different language. I fear that I'd just make a fool out of myself. As you may know there's a whole other deal to speak a foreign language rather then understanding it and to write in it. I have basicly no experience at all talking English with an American individual, I guess I'm not used to it yet.
Are you sure you cant supply an RMA number by E-mail?
But It's to way much trouble for me to send my M6 all the way to California from Sweden. I just wanted your opinion on what could be wrong. Anyway I forwarded this E-mail to
[email protected] with a MUCH more serious problem that occured yesterday... When I was out in the woods right behind my house searching for my dog who had run away I grabbed the M6 with the MN20 LA. It had been constant on for about 5, 6 maybe 7 minutes and then it got insanely bright for a nano sec and immidiatley I heard a loud pop. The MN20 had exploded. Ofcourse the reflector had been destoyed and the lens was smokey and the neoprene was full of debris.
When I'd got a hold on my dog I went inside and dismanteld the M6 at once... All that was left of the MN20 was the filament. the glass had been shattered to pieces.
I then consulted the guys over at the Candlepowerforums and they said, as I' thought tehy'd do, that I'd have to send in the damaged KT4 bezel for service. Since this happend I dont care about the tailcap... thats nonsense now <img border="0" title="" alt="[Frown]" src="images/icons/frown.gif" />
I willing to ship the damaged KT4 Bezel and the broken MN20 to you.
I also want to apologize for not having sent the bad FM16 filter that Surefire CS have replaced, I will inclued that in the package too.
I would also like say how much I appreciate Surefire's Worldwide superb customer service.
Surefire products/accessories/development are at the moment my biggest hobby. And I'm pretty sure I'm just about alone with such a hobby here in Sweden. I bought my first Surefire almost 4 years ago. It was an 8X. I still have it on my shelf and its still in mint condition. I'm just trying to find a old 3 inch Turbohead reflector for it. hehehe <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
This is the letter I forwarded. I apologize for the harsh language, I was very pissed of at the moment.
My new(!)MN20 exploded 3 minutes ago. It ruined my KT4's reflector totaly, glass blown into the neoprene foam, lens is milky. ARGH!!
What happens now?! I have a new M6 that I cant use. Damn it!!! And I live in Sweden...
God d**n it!
My adress if you need it:
Henrik Gustafsson
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Best Regards and yours Sincerely,
Henrik Gustafsson