Never got the Mako, but still have three Aeons in steel, titanium and bronze and the copper Maus that's been the subject of the thread. Nary a problem with any of them.I have had good experiences with the many Muyshondt lights I have had over the years. Most of those were from the era when he was just doing small runs of lights once in a while rather than having a constant stock so I won't say much beyond that about the man or the brand of late. The two I still have are nice lights and the Mako is a light I will probably never give up.
The issue is that we don’t know what kind of attempts at getting a refund have taken place either, considering the attitude here and pushes for getting a refund at any cost at all i can imagine the way the mails went before they stopped responding.Its kind of shocking to see some members ganging up on OP here. If I read correctly the offer to repair/send-in the light was revoked by Muyshondt after all, regardless of whether it may have been offered initially. OP wrote: "He has now stopped responding to my emails. No offer to fix. No offer to replace. No refund. No nada."
We have no choice but to take them at their word here.
Even if the actions taken by the OP were unjustified or too drastic, I dont see that as acceptable, do you? Especially at this kinda Price point, where someone would (justifiably) expect premium service along with a premium product.
In business (especially small-business catering to a niece market) you sometimes take a loss in exchange for good customer service & relations, even if the customer is wrong or unreasonable. I would argue this is one such time. Even with the explicit exception of copper based products from their return policy, the right of the customer to repair should not have been revoked. Thats my take on it.
Scumbag car dealer lied to you.6 months ago I bought a truck where I was told if I traded it back in with under 12k miles that I would only lose $5k.
So I attempted to do that this weekend and was told based on today's market I would lose $12k.
In other words, we all get twisted up into transactions that don't work out as planned.