New Ra Lights products (Part 4)

[LLCoolBeans]

Re: New Ra Lights products (4th Bean)

The tail cap button on my Ra Clicky Tactical often does not register a click. I can press the button two of three times before the light will realise I have clicked the button, and at other times the flashlight registers a double click when the tail button has only been pressed once.

Anyone experience similar issues?

mbassoc,

Sometimes the threads ship a bit overgreased from the factory. Sometimes that grease finds it's way onto the end of the signal wire or onto the signal connection ring.

Try cleaning both the end of the signal wire and connection ring with a Q-tip and some alcohol.

If that doesn't work, call Henry. Henry can't fix problems unless he knows they exist.

 

[m16a]

Re: New Ra Lights products (4th Bean)

The tail cap button on my Ra Clicky Tactical often does not register a click. I can press the button two of three times before the light will realise I have clicked the button, and at other times the flashlight registers a double click when the tail button has only been pressed once.

Anyone experience similar issues?

Has your tailcap ever locked itself on? As in, turned on, stayed on, and acted as though the button was pushed in the whole time?

 

[mbassoc2003]

Re: New Ra Lights products (4th Bean)

mbassoc,

Sometimes the threads ship a bit overgreased from the factory. Sometimes that grease finds it's way onto the end of the signal wire or onto the signal connection ring.

Try cleaning both the end of the signal wire and connection ring with a Q-tip and some alcohol.

If that doesn't work, call Henry. Henry can't fix problems unless he knows they exist.

I've done this. Removed all the lube from both threads, 'O' ring, contact wire, and the ring on the little PCB. Still getting weird signals from the tail cap. Like I can press twice and get from off to medium, or I can switch off and on and off etc., on the lowest setting which shouldn't be possible. Have also factory reset just to be sure. Have also trued fresh battery to see if it was the battery. Seems to me that it might be a tempremental contact in the button assembly, but that's an end of the torch I don't want to take apart.

Has your tailcap ever locked itself on? As in, turned on, stayed on, and acted as though the button was pushed in the whole time?

No, not experienced that. Have e-mailed Henry. Also e-mailed UT as I bought it last week. Don't mind shipping it off to have it looked at, but really don't want to pay $60 to get it back through customs again when I just shelled out $60 to import it in the first place. I'm a bit disappointed that I've had this in my hands for less than 24 hours and it may be developing a fault already.

 

[cave dave]

Re: New Ra Lights products (4th Bean)

Always try a factory reset too. I had that help on my HDS EDC years ago and its been fine ever since.

 

[m16a]

Re: New Ra Lights products (4th Bean)

I've done this. Removed all the lube from both threads, 'O' ring, contact wire, and the ring on the little PCB. Still getting weird signals from the tail cap. Like I can press twice and get from off to medium, or I can switch off and on and off etc., on the lowest setting which shouldn't be possible. Have also factory reset just to be sure. Have also trued fresh battery to see if it was the battery. Seems to me that it might be a tempremental contact in the button assembly, but that's an end of the torch I don't want to take apart.


No, not experienced that. Have e-mailed Henry. Also e-mailed UT as I bought it last week. Don't mind shipping it off to have it looked at, but really don't want to pay $60 to get it back through customs again when I just shelled out $60 to import it in the first place. I'm a bit disappointed that I've had this in my hands for less than 24 hours and it may be developing a fault already.

Also, this sounds kind of odd, but you can try unscrewing the body and taking just the endcap and clicking it several hundred times (its not as tedious as it seems, those clicks go by quickly) in case its something not working right with the switch. Also, like cave dave said, try a factory reset as well.

 

[mbassoc2003]

Re: New Ra Lights products (4th Bean)

Tried the factory reset a couple of times. Gonna wait and see what Henry says. Certainly seems as though the switch is being misinterpretted sometimes, which explains some of the early issues I had trying to get the thing to program. It's not that it doesn't work per se, just that when you spend that amount of money, you expect it to be first class.

 

[mbassoc2003]

Re: New Ra Lights products (4th Bean)

Is it possible to disassemble the rear tail assembly? If I bought a new tail cap, could I remove the old one and put the new one one?

First look seems to indicate that it's glued or locked in place and needs a special tool to unscrew. Just wondered if it would be easier for me to replace the tail than pay the customs charge to have it done in America? Just managed 12 clicks in a row that were unregistered. Getting worried now.

 

[LLCoolBeans]

Re: New Ra Lights products (4th Bean)

Is it possible to disassemble the rear tail assembly? If I bought a new tail cap, could I remove the old one and put the new one one?

First look seems to indicate that it's glued or locked in place and needs a special tool to unscrew. Just wondered if it would be easier for me to replace the tail than pay the customs charge to have it done in America?

They are press fit on with a hydraulic press and cannot be disassembled. You could replace the entire battery tube. Wouldn't you have to pay to import that too? Or does this customs charge only apply to the head somehow?

Wait for Henry's response, he may have ideas or other things for you to try.

 

[KIRWILLE]

Re: New Ra Lights products (4th Bean)

Mine has been doing that since day one. It works when it wants to. Other than the bad button, the bad ano, the bad clip, it's a great light.

 

[mbassoc2003]

Re: New Ra Lights products (4th Bean)

They are press fit on with a hydraulic press and cannot be disassembled. You could replace the entire battery tube. Wouldn't you have to pay to import that too? Or does this customs charge only apply to the head somehow?

Wait for Henry's response, he may have ideas or other things for you to try.

Import duty is paid on the declared value of a product, along with a $20 processing charge, so if a product is shipped back to a customer and it's value if $160 (even if it's a free repair), then the recipient pays $60 customs fees. I think if an item is faulty, and found to be faulty, there is no way the customer should be out of pocket to the tume of some $80-100 all in when you add in insured shipping in both directions too. That's a whole new flashlight just to sort out a fault!?

I guess replacing the tail switch is out of the question then.
17 clicks before it turned on... I just lost me a lot of money.

Mine has been doing that since day one. It works when it wants to. Other than the bad button, the bad ano, the bad clip, it's a great light.

Is this a common fault with the tail buttons on HDS lights? Does it carry over to the Novatacs too? Have you never tried to get it fixed?

 

[LLCoolBeans]

Re: New Ra Lights products (4th Bean)

Import duty is paid on the declared value of a product, along with a $20 processing charge, so if a product is shipped back to a customer and it's value if $160 (even if it's a free repair), then the recipient pays $60 customs fees. I think if an item is faulty, and found to be faulty, there is no way the customer should be out of pocket to the tume of some $80-100 all in when you add in insured shipping in both directions too. That's a whole new flashlight just to sort out a fault!?

I guess replacing the tail switch is out of the question then.
17 clicks before it turned on... I just lost me a lot of money.

Why is replacing the battery tube out of the question? I believe retail value of a battery tube is about $50, that's a lot less than $160. If you explain your situation to Henry, he may offer you a discount on a replacement battery tube.

That is a bummer, but it sounds like your frustration should be aimed at your government, not Henry.

Anyway, wait for his response, and go from there.

 

[RocketTomato]

Re: New Ra Lights products (4th Bean)

Import duty is paid on the declared value of a product, along with a $20 processing charge, so if a product is shipped back to a customer and it's value if $160 (even if it's a free repair), then the recipient pays $60 customs fees. I think if an item is faulty, and found to be faulty, there is no way the customer should be out of pocket to the tume of some $80-100 all in when you add in insured shipping in both directions too. That's a whole new flashlight just to sort out a fault!?

I guess replacing the tail switch is out of the question then.
17 clicks before it turned on... I just lost me a lot of money.

I am sorry to hear you are having trouble with your light. That really sucks that you are getting killed with the customs fees. Maybe since it would be a repair Henry would be willing to declare a value of zero?

Switching the tail cap might work or it might not, depending on where the problem actually is. If you are technically savvy, you can try turning the light on without the tailcap, just using some wires and the battery. This would help isolate where the problem is.

 

[LLCoolBeans]

Re: New Ra Lights products (4th Bean)

Mine has been doing that since day one. It works when it wants to. Other than the bad button, the bad ano, the bad clip, it's a great light.

Is this a common fault with the tail buttons on HDS lights? Does it carry over to the Novatacs too? Have you never tried to get it fixed?

No this is not a common problem, though it does seem to happen from time to time. From the sound of KIRWILLE's post he has never even bothered to contact Henry or have it fixed.

This unfortunately is all too common. Bash Henry and his products here on CPF, but never actually contact Henry to tell him there is a problem.

Once again, he can't fix it, if you don't tell him.

Those of you that have problems with the anodizing or the clip, please call Henry. He can explain much better than any of us why the speckles appear in the finish and why he designed the clip the way he did.

 

[KIRWILLE]

Re: New Ra Lights products (4th Bean)

Import duty is paid on the declared value of a product, along with a $20 processing charge, so if a product is shipped back to a customer and it's value if $160 (even if it's a free repair), then the recipient pays $60 customs fees. I think if an item is faulty, and found to be faulty, there is no way the customer should be out of pocket to the tume of some $80-100 all in when you add in insured shipping in both directions too. That's a whole new flashlight just to sort out a fault!?

I guess replacing the tail switch is out of the question then.
17 clicks before it turned on... I just lost me a lot of money.


Is this a common fault with the tail buttons on HDS lights? Does it carry over to the Novatacs too? Have you never tried to get it fixed?

I've never had a problem with my novatacs. I'm still a little upset that after all the problems they had with the first run of ra's they didn't make sure these things worked right before they sent them out. Mine hasn't worked from day one, and still doesn't. It only takes a few minutes to check the lights before they get sent out to make sure they work properly. I know I can send it back for repair...... that's not the point here. I paid good money for this light ($160.00 with shipping ) and I shouldn't have to pay to ship it back when It didn't work right from the get go. If I had the light for awile then something went wrong I wouldn't feel so bad about boxing it back up and paying for shipping. It's just a principle thing I guess.

 

[Ralls]

Re: New Ra Lights products (4th Bean)

I just got my EDC-120T and it works perfectly. The only thing that I can fault it on is that the anodization is not perfect, but I honestly don't care about that.

I know that I'm going to be a minority in saying this, but I really like the clip--I honestly thought that I was going to hate it, but it is very utilitarian--I think that it is light years ahead of the clip that comes with the Novatacs. It does help that it's black, if it were silver I might have a different opinion.

I will post pictures and more opinions when I have more time later. To sum up, though, I am very impressed with this light!!!

Sorry to those that are having problems--I'd be bummed, especially if I had to deal with customs fees. Henry has given me good customer service in the past, which is why I'm a repeat customer.

 

[russtang]

Re: New Ra Lights products (4th Bean)

UT wash their hands of it and say it's HDS' problem. Thay offer no guarantee on products they sell from third party manufacturers, and say they will accept no returns. So much for customer service, eh? So right now I'm pretty pissed. Hope Henry has a solution.

This statement is false, mis-leading and should be retracted.

You emailed us at 6:36pm and 8:35pm tonight.
I returned your email at 10:19pm.

I understand that you may be upset, but this is not the place to trash somebody's reputation by posting totally untrue statements because you are upset at something.


I apologize for hi-jacking this thread, everyone.

 

[LLCoolBeans]

Re: New Ra Lights products (4th Bean)

I know that I'm going to be a minority in saying this, but I really like the clip--I honestly thought that I was going to hate it, but it is very utilitarian--I think that it is light years ahead of the clip that comes with the Novatacs. It does help that it's black, if it were silver I might have a different opinion.

Thank you, finally! I'm not the only one! :wave:😎 :thumbsup:

 

[callmaster]

Re: New Ra Lights products (4th Bean)

Import duty is paid on the declared value of a product, along with a $20 processing charge, so if a product is shipped back to a customer and it's value if $160 (even if it's a free repair), then the recipient pays $60 customs fees. I think if an item is faulty, and found to be faulty, there is no way the customer should be out of pocket to the tume of some $80-100 all in when you add in insured shipping in both directions too. That's a whole new flashlight just to sort out a fault!?

I guess replacing the tail switch is out of the question then.
17 clicks before it turned on... I just lost me a lot of money.

Custom fees are pretty high here as well, but I try my best to avoid paying tax which is 50% value of the item. I get any high priced item to be sent to a friend in CT and if I happen to be in that area I pick it up from him directly. If not, I get him to send it to me via post or courier. Most of the time, you can talk your way out of paying tax for repaired items. But I just get the item sent to me without any invoice included and have the item undervalued. If you declare the true value, it only becomes a theft interest. Shipping via courier might be expensive, but at least I don't have to fork out 50% value of the item again for tax.

All in all, I've spent quite a bit in shipping to get my lights (the ones from US). The items are pretty valuable, so I'm not going to take a chance with normal post and risk losing them. I would be rather annoyed if I had to send it back for repair, but s*** happens sometimes. There's no reason to slag anyone for that. The shipping from China is quite cheap so no problems there for the Dereelight, or Fenix, etc.

 

[DucS2R]

Re: New Ra Lights products (4th Bean)

Ok, simple question from a novice, no complaints about anything...

I received a couple of days ago an Ra EDC-T and after one day's use it seems to be locked in strobe mode for the first press. I can double and triple click and get the correct modes, but cannot get the standard burst mode plus one step ramp down after a single click. It also will not enter factory reset mode or custom mode. It did when I first got it but after I once successfully entered custom mode the trouble started. I have not been able to reset it since, and yes, I have followed the manual and the forum info.

I have contacted Henry and the supplier (Battery Station) but am hoping I am just doing something stupid that can be corrected w/o sending it back.

It is a cool light, I used it the first night along with a Surefire E2DL to break up a fight between a racoon and my cat. The anodizing is spot on, and I want to keep it. I also have a twisty 85tr on order, so I hope I can figure out what I am doing wrong.

I do have some experience, I have an LS 20, an Aeon, and a bunch of Surefires so I am not starting from zero.

In any case, any advice?

Thanks,

T.

 

[LLCoolBeans]

Re: New Ra Lights products (4th Bean)

I received a couple of days ago an Ra EDC-T and after one day's use it seems to be locked in strobe mode for the first press. I can double and triple click and get the correct modes, but cannot get the standard burst mode plus one step ramp down after a single click. It also will not enter factory reset mode or custom mode. It did when I first got it but after I once successfully entered custom mode the trouble started. I have not been able to reset it since, and yes, I have followed the manual and the forum info.

Sounds like force setting is on and set to Maximum, which is set to tactical strobe.

Can you enter the options menu? Follow this procedure...

Turn light on to any brightness.
Triple click press and hold.
Light should begin flashing, indicating Option 1 (force setting)
Press and hold button. Light should begin ramping down, indicating Option 1 is being deactivated.
Continue holding button down until ramping sequence is complete.
Release button, light will return to it's previous brightness setting before you entered the options menu.
Turn light off.
Turn light on, change to any brightness besides strobe.
Turn light off.
Turn light back on. Does it still turn on to strobe?