Niteye EYE30 Desert Edition Review

Dr. Strangelove

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Interesting discussion, but unless I read the title wrong isn't this thread supposed to be a review of the Niteye EYE30 Desert Edition?

I must say I'm very impressed with the spill. Someday when I'm in the market for a thrower this is definitely on my short list.
 
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nitric

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I received my niteye desert edition 2 weeks ago but i had to send it back to the dealer 3 days after that. One of the LED didn't not shut down / terminate properly when the magnetic ring was on OFF setting. That particular LED output very minimal amount of light, but enough to produce a very faint spill on the wall from a distance of 1-2 feet.

The problem is that niteye requested the dealer to order some more lights from them before they can send the new replacement. I think that's not the way to solve warranty issues. All they need to do is to send the head since the rest of the light is perfect and they could have select a cheaper method of shipping but instead they are trying to insist the dealer to order another shipment of lights. I think this is the first and the last time i buy anything from niteye. This is my most expensive light i ever bought and the after sales service didn't even come close to Eagletac's. ET's warranty service is pretty good and professionally done but with a waiting period of roughly a month (which is reasonable).
 

subwoofer

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I received my niteye desert edition 2 weeks ago but i had to send it back to the dealer 3 days after that. One of the LED didn't not shut down / terminate properly when the magnetic ring was on OFF setting. That particular LED output very minimal amount of light, but enough to produce a very faint spill on the wall from a distance of 1-2 feet.

The problem is that niteye requested the dealer to order some more lights from them before they can send the new replacement. I think that's not the way to solve warranty issues. All they need to do is to send the head since the rest of the light is perfect and they could have select a cheaper method of shipping but instead they are trying to insist the dealer to order another shipment of lights. I think this is the first and the last time i buy anything from niteye. This is my most expensive light i ever bought and the after sales service didn't even come close to Eagletac's. ET's warranty service is pretty good and professionally done but with a waiting period of roughly a month (which is reasonable).

That is very disappointing, but just to add another point of view, it may be the dealer causing the problem. The dealer should offer you a refund so you can buy one from elsewhere.

Did you contact Niteye directly, or only the dealer you bought it from?
 

nitric

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That is very disappointing, but just to add another point of view, it may be the dealer causing the problem. The dealer should offer you a refund so you can buy one from elsewhere.

Did you contact Niteye directly, or only the dealer you bought it from?

I'm from Malaysia so i think this is the only dealer carrying niteye here. Anyway, he is a reputable and well known dealer and my friends and myself had bought a lot of lights from him. He is always in contact with me through phone calls and i had send back some lights (from other manufacturers) for warranty claims and his after sales service is pretty good. I think i started to buy from him when ET just released the M3C4 triple XPG.

HE called me last night to informed that he had sent the light back to niteye. So the problem here is the after sales service from niteye. They could have just send a replacement head and try to find the cheaper shipping method, instead they just requested the dealer to order more items so that they can send the replacement.

This light is not cheap and its about double the price of my m3c4 xml and i would expect better support from the company.
 

fyrstormer

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Back on-topic, in all likelihood Niteye is ordering parts from an independent factory, and they don't have any parts laying around that haven't already been assembled into complete lights. Hence their insistence on a complete exchange instead of just swapping the defective part.

Not that we needed more proof that Niteye is just a corporate clone of Jetbeam, but if you look at their website you'll see some new "tactical" lights that look remarkably like the Jetbeam RRT-15 and RRT-21.

Jetbeam has an established brand reputation in the USA, and Niteye doesn't. I'm content to continue buying that factory's products under the Jetbeam name, since there's no functional difference at this point in time.
 

subwoofer

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There are indeed other products which are very similar to some of the Niteye range, but in the EYE30 (the subject of this review) Niteye have created a distinctive and great quality light.

Unfortunately a bad one has slipped through (or damaged in transit somehow) and it is a great pity there is an issue with the dealer getting a replacement, especially if they are reputable.

Nitric, I would still take what I am told with a pinch of salt. Though the dealer may be reputable, I have had seemingly reputable dealers lie to me to cover up their own mistakes. I'm not saying this is the case with your situation, but would not jump to conclusions based on one side of the story. The Dealer may have had a specific contract with Niteye which relates to how faulty items are replaced from stock and sent back to Niteye in bulk.

Unfortunately in this day and age, thanks to the internet, we hear a great deal about the few times someone has a problem and not how many people are happy with the service.

It might be worth contacting Niteye directly to explain the situation and that you, as the customer, should be getting good service and the dealer and any future orders they may place has little to do with you and your faulty light. It might help speed up the process. Good luck with getting a speedy replacement, you will enjoy the Eye30 when you have it back.
 

nitric

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There are indeed other products which are very similar to some of the Niteye range, but in the EYE30 (the subject of this review) Niteye have created a distinctive and great quality light.

Unfortunately a bad one has slipped through (or damaged in transit somehow) and it is a great pity there is an issue with the dealer getting a replacement, especially if they are reputable.

Nitric, I would still take what I am told with a pinch of salt. Though the dealer may be reputable, I have had seemingly reputable dealers lie to me to cover up their own mistakes. I'm not saying this is the case with your situation, but would not jump to conclusions based on one side of the story. The Dealer may have had a specific contract with Niteye which relates to how faulty items are replaced from stock and sent back to Niteye in bulk.

Unfortunately in this day and age, thanks to the internet, we hear a great deal about the few times someone has a problem and not how many people are happy with the service.

It might be worth contacting Niteye directly to explain the situation and that you, as the customer, should be getting good service and the dealer and any future orders they may place has little to do with you and your faulty light. It might help speed up the process. Good luck with getting a speedy replacement, you will enjoy the Eye30 when you have it back.

i agreed with what you stated. i will be contacting niteye. But this is not a really good experience from niteye. I had my hands on the eye-30 for 2 days before i sent it back to the dealer. Boy it was bright, way brighter than my m3c4 xml. the sand color coating is very nice to hold and everything else was real nice except the unfortunate faulty circuitry.
 

Patriot

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Originally Posted by Baddog
$200/2000l

That's ten cents per lumen, not one cent per lumen. Just sayin'.

I wasn't going to say anything but since you pointed that out, the X6 is actually 5000L not 2000L. Also they retail for $549 not $200 regardless of whether he got his on ebay. Had he purchased it for a dime and a handshake, it would have been that much better than the EYE-30.

I've got the black EYE-30 and I've had no issues with it. Sure, the possibility exists that any flashlight can have a failure, just look at the first 6-9 months of the TM-11. Although sold in smaller numbers the Niteye seems to have a really good track record thus far.
 

Baddog

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ya all crack me up with ur two lumens worth, yes Pat the X6 is 5000lumens bought on ebay for $500 and the Eye30 bought on ebay for $200. Am very happy not having to deal with greedy site sponsors anymore who dont have it in them to refund or replace faulty goods as per the above discussion.
 

nitric

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just an update after taken the advice from subwoofer to contact niteye:

Niteye verified what my dealer told me. This is a reply from niteye with some minor modification by me to omit the dealer and the representative's name. "The dealer requested niteye to send a replacement but the niteye representative told the dealer that the express is expensive ,so the dealer asked to sent one EYE30 head to him. Is it impossible send the head for free,I am sorry"

I was also told by niteye that the light will be send to factory for repair and i was expecting a new replacement for the head since its only like 2 days in my hands and i could not send it back during the weekend. Well, i more or less gave up and fairly disappointed. i will update once i have something new. I kinda out of the mood. If i know this sort of things will happen, i will not spend my money on the niteye.

I understand that its just unlucky i get an unit with a faulty circuit and it can happen to anybody and nothing is perfect. I do not mind waiting for the warranty claim to be done but it should be handled properly and professionally.
 
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easilyled

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just an update after taken the advice from subwoofer to contact niteye:

Niteye verified what my dealer told me. This is a reply from niteye with some minor modification by me to omit the dealer and the representative's name. "The dealer requested niteye to send a replacement but the niteye representative told the dealer that the express is expensive ,so the dealer asked to sent one EYE30 head to him. Is it impossible send the head for free,I am sorry"

I was also told by niteye that the light will be send to factory for repair and i was expecting a new replacement for the head since its only like 2 days in my hands and i could not send it back during the weekend. Well, i more or less gave up and fairly disappointed. i will update once i have something new. I kinda out of the mood. If i know this sort of things will happen, i will not spend my money on the niteye.

I understand that its just unlucky i get an unit with a faulty circuit and it can happen to anybody and nothing is perfect. I do not mind waiting for the warranty claim to be done but it should be handled properly and professionally.

I completely agree with you.
This certainly puts me off ordering any Niteye products.
I hope that despite all this inconvenience, that eventually you will have a mint, properly working EYE30 in your hands.
 

CRiley65

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This is a pretty neat looking light! You mentioned it would probably be in the $300 range. A bit too steep for my wallet--though I'd love to have it!
 

Baddog

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a timely reminder to only deal through paypal and only with companys displaying the reseller ratings logo.
 

barlala

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The handle is indeed a very useful feature.

I frequently need to use both hands while using the light. OK I could use a headlight, but with the handle I can just hang the EYE30 from my little finger while picking something else up with the same hand.

It also acts as further heat-sinking, as with the EYE30 running on maximum it gets quite warm, and you can feel the handle also getting warm near the head of the light.

For the last couple of weeks I have had the handle attached and this is probably going to be its permanent configuration.

Very positive review,I think I also want to try it!
 

nitric

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I completely agree with you.
This certainly puts me off ordering any Niteye products.
I hope that despite all this inconvenience, that eventually you will have a mint, properly working EYE30 in your hands.

I had bought 2 xeno g42, 2 eagletac m3c4 xml, 1 m3c4 triple xpg from the same dealer and any warranty claim had been properly dealt with and my friends and myself are pretty satisfied with the way the dealer handled the warranty claims but this case has tested my dealer's negotiation skill to the fullest.

whatever that happens, the thrill of owning the eye-30 is already washed down the drain. im no longer excited to wait for the light to come back.

by the way, thanks, and i hope so too or else i will just have to consider an investment went wrong
 

nitric

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niteye is sending back my eye-30 through UPS after repair. I will update again once i receive the package by next week.

Just came across niteye eye-40 with 3000 lumens. The article is in mandarin. Boy, its really tempting.

http://www.51shoudian.com/thread-15358-1-1.html

Update on my warranty claim:

Received the torchlight and its accessories and in good condition. I need to go and look for a real dark place to try it out.
 
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