I am adding this post form Curt R (PEAK) to try to clear up some of the confusion as to who should be called to order PEAK products.
Bob at RMSK should be your point of contact.
Today, 01:37 PM
Join Date: Mar 2009
Re: What happened to the peak Logan???
All orders are suppose to go through RMSK. Call him and order what you want. If he does not have it in stock as to the power level he will contact us and we will build and drop ship.
I know not what course others may take; but as for me, give me a PEAK flashlight, or give me the dark.
What about overseas customers like in the UK, for example?
RMSK's software only allows orders within the US.
I also tried emailing RMSK and my email wasn't replied to.
Threw away everything. You will get a whole new ball of wax.
We take care of all overseas sales at peak.
Curt posted this in the thread about the stainless steel night patrol:
So Peak is the point of contact for the non-US customers.
So 2 weeks ago I called them and asked for a refund, as they'd sent a smooth-body rather than the knurled one pictured on the website, and Curt ("C-u-r-t") said 'mail it back for a refund'.
Well I did, and no response whatsoever. Peak LED has never responded to any of my numerous emails, nor to my website formmail inquiries.
So it looks like they ripped me off at this point.
Has anyone ever gotten a refund from this outfit?
Baterija is right. You already posted at length in another thread, which was closed. Now you are trying to hijack this one. That will not be permitted.Dr Smoke if you feel like you need to continue please try the Jeers forum on the marketplace. If you haven't already, the Marketplace requires separate registration as it is actually a separate but related forum. You might want to take a look at the policies of cheer and jeers before posting as well.
I'm not a moderator and I didn't stay at a Holiday Inn Express last night. I am someone who values the information in this thread and would prefer avoiding more clutter from off topic postings. In the famous but fictional words of Bartles and James "Thank you for your support."
I got one call from Dr. Smoke and spoke to him several days ago. He requested a refund and wanted
return postage. When he sends in the light and it is in a resale-able condition we will return to him
the cost of the light and his mailing cost.
We ran out of the knurled stainless steel lug bodies about four months ago and shipped the smooth standard
key ring body instead. There has not been time to manufacture the knurled lug body with the changeover
of the entire line of flashlights to the new Cree XP-G LED from the old style 5 mm LEDs in the Matterhorn,
(Eiger); Shasta/ Baltic Sea; Killamanjaro, (El Capaitan); McKinley, (Logan), and the Rainer with the
P7 LED instead of the P4 LED. These all required new heat sinks for the XP-G LED, new optics, windows,
trim rings, and modified electronics. At the same time we also introduced the Perines, K2, Everest,
NP300 and NP400. We are also working on The new FR 400, the FR1500 and the SR2000. All of
these require newly manufactured heads, bodies, heat sinks, optics, windows and electronics.
We are sorry that we could not provide Dr. Smoke with exactly what he had wanted, but there were
other more pressing requirements other than spending a day setting up a CNC machine to make a
run of Knurled lug bodies. We will still make the knurled bodies when we get the time. However we
still need to provide RMSK with stock so that he can acquire new dealers for our newly revised product line.
We are still very busy and sometimes we just can not get to answer all of the phone calls and e-mails that we receive.