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pure

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Yes, 3 weeks for making a decision is a long time, we agree. We will contact our service center to find out what the problem was.

Can`t send you a PM, it is closed. Could you send me your contact information please?

I think you really shouldn't be surprised that it took 3 weeks. This is probably very standard with your company, and reading some of reviews from other sites, this is very common. Armytek's products are not the issue but its the after service, and to advertise "10 warranty with no hassle" is very deceiving. Something like this would eventually kill repeat business.

I had purchased 2 Armytek lights that day, and was happy with the purchase until a warranty issue came up. I would have continued to purchase more as I have become an avid collector. But now I do not trust this company. Its a shame as a business owner myself I would never conduct business like this.
 

nbp

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What would have satsified you? You exchanged a few emails and they are replacing your light. What more do you want? Was it simply that it took a little longer than you would have liked to come to a resolution? We all like instant satisfaction, but As far as I can see from reading their warranty they have done what they said they would. What is a "hassle-free" warranty? That is totally subjective. What is hassle free to one person clearly isn't to another person, such as you. Personally, I think these vitriolic slings are a bit overblown for the situation. Settle down, go play with another light from your collection, and enjoy your new light when it comes in a couple weeks.
 

pure

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What would have satsified you? You exchanged a few emails and they are replacing your light. What more do you want? Was it simply that it took a little longer than you would have liked to come to a resolution? We all like instant satisfaction, but As far as I can see from reading their warranty they have done what they said they would. What is a "hassle-free" warranty? That is totally subjective. What is hassle free to one person clearly isn't to another person, such as you. Personally, I think these vitriolic slings are a bit overblown for the situation. Settle down, go play with another light from your collection, and enjoy your new light when it comes in a couple weeks.

I guess its all fine and dandy until it happens to you. its always like that isn't? Listen I paid about a $100 for this little flashlight, and I know things break down. in fact I too am in the business of selling goods, and stuff happens. But heres the thing, I'm not really peeved that it took them 3 weeks to finally come to something but within that time you just had a feeling they didn't want to do anything about it. That what they say on their site is not sincere. Go take a look at the reviews that involve warranty on other sites, and you can see a pattern. All the negative reviews involve their customer service, and warranty issues. Had I seen those reviews before I would probably never have bought armytek.
 

LeafSamurai

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I guess its all fine and dandy until it happens to you. its always like that isn't? Listen I paid about a $100 for this little flashlight, and I know things break down. in fact I too am in the business of selling goods, and stuff happens. But heres the thing, I'm not really peeved that it took them 3 weeks to finally come to something but within that time you just had a feeling they didn't want to do anything about it. That what they say on their site is not sincere. Go take a look at the reviews that involve warranty on other sites, and you can see a pattern. All the negative reviews involve their customer service, and warranty issues. Had I seen those reviews before I would probably never have bought armytek.

Fair enough bro. I get where you are coming from. But, armytek is trying their best to fix the situation at the moment. No point going crazy about it now. Let it go and if you're not happy with them, just don't buy anything from them again. Pure and simple, excuse the pun.
 

pure

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Fair enough bro. I get where you are coming from. But, armytek is trying their best to fix the situation at the moment. No point going crazy about it now. Let it go and if you're not happy with them, just don't buy anything from them again. Pure and simple, excuse the pun.

Yes your right. Sorry for all the ranting, but I really felt compelled to tell others about my experience with Armytek. To let others know what could happen if there is an issue with their purchase down the road. Keep in mind these are not $ 10 flashlights you buy at Costco or home depot for a set of 3. These are fairly expensive items. The irony is you would get better service at Costco or home depot if something did happen to those cheap flashlights.
 

ArmyTek

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I think you really shouldn't be surprised that it took 3 weeks. This is probably very standard with your company, and reading some of reviews from other sites, this is very common. Armytek's products are not the issue but its the after service, and to advertise "10 warranty with no hassle" is very deceiving. Something like this would eventually kill repeat business.

I had purchased 2 Armytek lights that day, and was happy with the purchase until a warranty issue came up. I would have continued to purchase more as I have become an avid collector. But now I do not trust this company. Its a shame as a business owner myself I would never conduct business like this.

We understand that you are dissapointed with the situation that had happened. So I just ask you to send us you contact information to find out what mistake we had made. Our service specialist can`t remember all customers` names and surnames. We really want to give you an explanation to avoid all misunderstandings.
You have the right to share your opinion and experience with the company`s products. That`s why we all are here.
 
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reppans

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Is there any way to commission one of your good US dealers (eg, Goinggear) to handle warranty claims? I'd be willing, and perhaps Armytek would be willing, to pay a fee/incremental postal cost for this service. This way, you'd have some US domestic expertise that can assess a light, and an inventory buffer you could release from to avoid the HUGE mailing delays.

I do realize they already offer this as a service for purchases through them, but I made the mistake of buying directly from your website (GG was out of stock). The mailing took 5 weeks for an "in-stock" item and I paid extra for "airmail". This was the longest shipment from China I ever experience by a factor of 2x, and I now realize I'd rather throw the light away, than have to deal with shipping, tracking, and waiting for a warranty repair. Chinese tracking info was terrible BTW... no updates for 20 days at a time.

It's a real shame, because I highly value manufacturers that stand behind their products with long warranties and good customer service, but with a lousy delivery mechanism (postal system, customs, etc) in the middle, it really diminishes its value.
 

recDNA

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8,757
Is there any way to commission one of your good US dealers (eg, Goinggear) to handle warranty claims? I'd be willing, and perhaps Armytek would be willing, to pay a fee/incremental postal cost for this service. This way, you'd have some US domestic expertise that can assess a light, and an inventory buffer you could release from to avoid the HUGE mailing delays.

I do realize they already offer this as a service for purchases through them, but I made the mistake of buying directly from your website (GG was out of stock). The mailing took 5 weeks for an "in-stock" item and I paid extra for "airmail". This was the longest shipment from China I ever experience by a factor of 2x, and I now realize I'd rather throw the light away, than have to deal with shipping, tracking, and waiting for a warranty repair. Chinese tracking info was terrible BTW... no updates for 20 days at a time.

It's a real shame, because I highly value manufacturers that stand behind their products with long warranties and good customer service, but with a lousy delivery mechanism (postal system, customs, etc) in the middle, it really diminishes its value.

What you said...yes. BTW, "hassle free" is what Surefire does. If a part breaks they immediately send you a new one no questions asked. Flashlight doesn't work? They immediately give you an rma and send you a new one or fix the old one (rarely, usually it is new). They basically do anything you ask and it is for life.
 

reppans

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What you said...yes. BTW, "hassle free" is what Surefire does. If a part breaks they immediately send you a new one no questions asked. Flashlight doesn't work? They immediately give you an rma and send you a new one or fix the old one (rarely, usually it is new). They basically do anything you ask and it is for life.

Yes, I really want to add a SF to the collection, but they ignore my flashlight niche (low lows, long runtimes, EDC, common cell yet broad voltage support). HDS and Malkoff meet some of those criteria, and I own and love the ones I have, but FourSevens is really the only US Company (Asian Manuf'd) covers the most bases for me ... and their warranty/CS is truly NO HASSLES (and frankly a lot faster than HDS or Malkoff).

I also have a lightbox and output/runtime test my lights, and difference in "marketing integrity" between the above mention US-based companies from the rest ...... wow, it's huge ;).
 
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pure

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Messages
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Yes, I really want to add a SF to the collection, but they ignore my flashlight niche (low lows, long runtimes, EDC, common cell yet broad voltage support). HDS and Malkoff meet some of those criteria, and I own and love the ones I have, but FourSevens is really the only US Company (Asian Manuf'd) covers the most bases for me ... and their warranty/CS is truly NO HASSLES (and frankly a lot faster than HDS or Malkoff).

I also have a lightbox and output/runtime test my lights, and difference in "marketing integrity" between the above mention US-based companies from the rest ...... wow, it's huge ;).

Thank you. I will now look at SF and FourSevens. I have heard of both companies before and know that they are truly American owned. I have some Fenix lights as well and although this is a Chinese company they do have large retailers that carry it locally. If a problem rises they will honour the warranty themselves. I think it is always better to deal with large companies.
 

reppans

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ArmyTek

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Good day! Thank you for your questions.

Here we go. :)


I guess its all fine and dandy until it happens to you. its always like that isn't? Listen I paid about a $100 for this little flashlight, and I know things break down. in fact I too am in the business of selling goods, and stuff happens. But heres the thing, I'm not really peeved that it took them 3 weeks to finally come to something but within that time you just had a feeling they didn't want to do anything about it. That what they say on their site is not sincere. Go take a look at the reviews that involve warranty on other sites, and you can see a pattern. All the negative reviews involve their customer service, and warranty issues. Had I seen those reviews before I would probably never have bought armytek.

Our service specialist checked all the information connected with your order. As we noticed at first we always try to solve customers problem before a flashlight replacement if it is possible. So you was asked to make a short video for us. We need it to make a right decision. We do not ignore you in no case. You were in correspondence with our specialist for 3 weeks.

Is there any way to commission one of your good US dealers (eg, Goinggear) to handle warranty claims? I'd be willing, and perhaps Armytek would be willing, to pay a fee/incremental postal cost for this service. This way, you'd have some US domestic expertise that can assess a light, and an inventory buffer you could release from to avoid the HUGE mailing delays.

I do realize they already offer this as a service for purchases through them, but I made the mistake of buying directly from your website (GG was out of stock). The mailing took 5 weeks for an "in-stock" item and I paid extra for "airmail". This was the longest shipment from China I ever experience by a factor of 2x, and I now realize I'd rather throw the light away, than have to deal with shipping, tracking, and waiting for a warranty repair. Chinese tracking info was terrible BTW... no updates for 20 days at a time.

It's a real shame, because I highly value manufacturers that stand behind their products with long warranties and good customer service, but with a lousy delivery mechanism (postal system, customs, etc) in the middle, it really diminishes its value.

All depends on a dealer. If a dealer has an opportunity to test a flashlight and provide service and replacement, he/she will do that, but only in case if the flashlight was bought from him/her. Our center provides service for ALL ARMYTEK FLASHLIGHTS and it doesn`t depends on where it was bought - in the official store or dealer.

Dealers should react only on their customers claims.

When you contact Armytek service to replace a flashlight, we return money for shipping. For more information - write [email protected].
 
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reppans

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Yes, I understand all that - my point is that using a good US dealer(s) (even for non customers) could be win/win/win situation.

....We ask a customer to send the item by the cheapest method available in his country and refund $15 for the shipping when the product reaches the factory. We also pay for the return shipping.

As the cheapest shipping is usually the slowest one we usually try to send the new product when the defective one has been sent and do not wait until it comes to the factory....

So for example, if AT is willing to pay $15 postal cost to customers, AND willing to ship a new product even before receiving the defective one.... then:
1) Armytek - could pay dealer $15, and request dealer to release an inventory item immediately to customer and credit the dealers account with AT, or just add an additional product to dealers next shipment - no difference to AT.
2) Customer - gets defective product swapped in ~ 1 week, with a postal system he is comfortable with, and has recourse. I'd be happy to pay a dealer $15 for this as an "optional express service" too - it's no different than the Zebralight's out-of-warranty repair charge... except being ~2 months faster, which in my case is the difference between a repairable item, and a throw-away. (Case in point - my H51w just failed last week and will likely be trashed).
3) Dealer - gets $30 for this third party service, which I assume has to be more than competitive with its own margins on the product. Dealer can enjoy economies of scale on shipments back to China (ie, while it may cost $15 to ship one light back, perhaps it's only $25 to ship 5).

Finally, if AT is shipping replacements before receiving defective, then it will be taking the risk postal/customs losses (a recent example linked above), AND issuing new lights for immaterial problems like dirty contacts. Both risks would be greatly reduced with a US dealer interface.

Anyways... wishful thinking.
 

scs

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Yes, I understand all that - my point is that using a good US dealer(s) (even for non customers) could be win/win/win situation.



So for example, if AT is willing to pay $15 postal cost to customers, AND willing to ship a new product even before receiving the defective one.... then:
1) Armytek - could pay dealer $15, and request dealer to release an inventory item immediately to customer and credit the dealers account with AT, or just add an additional product to dealers next shipment - no difference to AT.
2) Customer - gets defective product swapped in ~ 1 week, with a postal system he is comfortable with, and has recourse. I'd be happy to pay a dealer $15 for this as an "optional express service" too - it's no different than the Zebralight's out-of-warranty repair charge... except being ~2 months faster, which in my case is the difference between a repairable item, and a throw-away. (Case in point - my H51w just failed last week and will likely be trashed).
3) Dealer - gets $30 for this third party service, which I assume has to be more than competitive with its own margins on the product. Dealer can enjoy economies of scale on shipments back to China (ie, while it may cost $15 to ship one light back, perhaps it's only $25 to ship 5).

Finally, if AT is shipping replacements before receiving defective, then it will be taking the risk postal/customs losses (a recent example linked above), AND issuing new lights for immaterial problems like dirty contacts. Both risks would be greatly reduced with a US dealer interface.

Anyways... wishful thinking.

I agree with you.

I'm as pessimistic as they come. Anyone who is more of a pessimist than I am is surely dead. :)
Though I've not had warranty experiences to justify my worries, I can imagine that if I had to send in a defective light for replacement or one for repairs, I would worry that the replacement or the repair light might come back with a whole new set of imperfections, e.g. worse tint, aesthetic imperfactions, LED off-centered, etc. Worse what if the new or repaired light stopped working again?! Now what do i do? Because of the return shipping costs, I've already paid for more than the original cost of the light. Heck, I could have used that extra money to purchase a more expensive model in the first place! This scenario would be UNACCEPTABLE to me as a customer and I would be extremely upset.

My wishful thinking is that there'd be enough unity among consumers to not buy from manufacturers who don't pay return shipping for defective items and items qualifed for warranty service. This will force the manufacturers to perform better QA and QC.
 

reppans

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...I'm as pessimistic as they come. Anyone who is more of a pessimist than I am is surely dead. :)
...I would worry that....

Hahaha.... that IS pretty bad ;). We all worry about that to some extent or another, new purchase or otherwise. For me personally, that's why delivery timing is so important, so I can know the answer and quit worrying/be done with it. It's like lending someone money that takes their sweet time to pay you back - a nagging incomplete transaction that you have to keep following-up on.
 

pure

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Our service specialist checked all the information connected with your order. As we noticed at first we always try to solve customers problem before a flashlight replacement if it is possible. So you was asked to make a short video for us. We need it to make a right decision. We do not ignore you in no case. You were in correspondence with our specialist for 3 weeks.


QUOTE]

I have already told you the problem is intermittent, and told this to Sandra your representative. Throughout the day it could be fine but out of the blue it will not turn on the first click. You cannot expect me or anyone to have their camera on and wait for it to happen.

I am certain other companies would not ask of this, and its very obvious Armytek does not want to look after any type of warranty issue.

it makes me really doubt any of your claims on your site. Like US and Japanese components, or if this is even a Canadian company. its very easy to get a postal code and claim its a Canadian company. Anyone that calls the number off the Armytek site will only get a message. This is the case every time.

I am sure if you call some of the American companies you will get a live person. Has anyone tried to call armytek?
 

ArmyTek

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I have already told you the problem is intermittent, and told this to Sandra your representative. Throughout the day it could be fine but out of the blue it will not turn on the first click. You cannot expect me or anyone to have their camera on and wait for it to happen.

I am certain other companies would not ask of this, and its very obvious Armytek does not want to look after any type of warranty issue.

it makes me really doubt any of your claims on your site. Like US and Japanese components, or if this is even a Canadian company. its very easy to get a postal code and claim its a Canadian company. Anyone that calls the number off the Armytek site will only get a message. This is the case every time.

I am sure if you call some of the American companies you will get a live person. Has anyone tried to call armytek?

If the line is busy and the manager can`t answer the phone - answerphone works. You can leave a message and our manager will call you.
 
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ArmyTek

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pure, I have just clarified that our manager fixed you call and called you back, but nobody picked up the phone. If you have questions, you can contact us again or leave us your phone number.
 

pure

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pure, I have just clarified that our manager fixed you call and called you back, but nobody picked up the phone. If you have questions, you can contact us again or leave us your phone number.

Not true. Did not miss your call and no one left a message. One of your reps did call 3 or 4 days after I left a message. He told me he cant help me with warranty issues. Although he sounded sorry and almost embarrassed he could not help.

Its very strange how armytek conducts business. Usually only foreign companies like this.
 
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