Yes, 3 weeks for making a decision is a long time, we agree. We will contact our service center to find out what the problem was.
Can`t send you a PM, it is closed. Could you send me your contact information please?
I think you really shouldn't be surprised that it took 3 weeks. This is probably very standard with your company, and reading some of reviews from other sites, this is very common. Armytek's products are not the issue but its the after service, and to advertise "10 warranty with no hassle" is very deceiving. Something like this would eventually kill repeat business.
I had purchased 2 Armytek lights that day, and was happy with the purchase until a warranty issue came up. I would have continued to purchase more as I have become an avid collector. But now I do not trust this company. Its a shame as a business owner myself I would never conduct business like this.