shipped a flashlight to Streamlight? **UPDATE**

tkl

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Aug 24, 2002
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I just sent off a Streamlight SL20x for repair. It just stopped working a few minutes after I got it. I think it's the switch.

What can I expect them to do? refurb? I know when you send a Glock in for warranty they tend to replace all the springs, etc. Can I expect the same from SL, or will they just replace the defective part?
 

BugLightGeek

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Joined
Mar 26, 2002
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Location
St Louis
Re: Have you shipped a flashlight to Streamlight?

Depends.
Most recently, I sent back a 7LED 4AA that flickered. They just replaced the LED assembly into the old body.

Another light I sent back, they replaced the entire thing...
 

T-Rex

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Mar 31, 2002
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Location
Orange County, CA
Re: Have you shipped a flashlight to Streamlight?

About a 18 months ago, I sent back a Stinger XT because the head wasn't tightly mated to the body and rattled slightly.

They replaced the head. The process took 2-3 weeks.
 

fivemega

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Jan 28, 2003
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California
Re: Have you shipped a flashlight to Streamlight?

After I called them for burned out 7LED 4AA, they sent me LED assembly in a week. They didn't even ask me to send them bad one.
 

Darkaway

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Nov 26, 2002
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Location
Valencia, Calif.
Re: Have you shipped a flashlight to Streamlight?

I sent them a Septor headlamp with a bad switch and I received a new one, complete with batteries, within two weeks.
 

Xrunner

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Aug 21, 2002
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Colorado
Re: Have you shipped a flashlight to Streamlight?

I sent my scorpion in a few months back and they replaced the sleeve. The tech I talked to said they usually give them a good once over to make sure everything is working well before they ship them out.

-Mike
 

Rebus

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Joined
Sep 15, 2002
Messages
202
Location
Oklahoma
Re: Have you shipped a flashlight to Streamlight?

I sent in my 4AA 7 led to have the
switch replaced and it took about
3 weeks to return.

-Rebus
 

tkl

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Aug 24, 2002
Messages
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Location
Tx
Re: Have you shipped a flashlight to Streamlight?

Thanks guys.
 

tkl

Flashlight Enthusiast
Joined
Aug 24, 2002
Messages
2,332
Location
Tx
Re: Have you shipped a flashlight to Streamlight?

Got my SL20x back the other day. Total time from the day I shipped to being back at my door was less than 2 weeks, very fast turnaround.

They replaced the switch, tailcap spring, lens and lamp. Everything was under warranty except the lamp. I was charged $16 for the lamp and $5 for "handling charge". I sent the lamp back to them with a note saying thanks but I already have enough lamps and a check for $5. I run a SL35 lamp in it anyway, much superior to the SL20 lamp.

I am very happy with the customer service at Streamlight.
 

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