Surefire Customer Service: A Good Story

F

Father Goose

Newly Enlightened
Joined
Sep 30, 2013
Messages
1
Surefire customer service is ridiculous!

I bought the 6PX Tac light and after I had it for a little while, I discovered that SureFire released the Defender model which has a slightly different tailcap configuration. The Tac model has a momentary on/off + twist on/off mechanism and the Defender has a momentary on/off + a click on/off mechanism. I didn't mind the original, but I thought the new would be a little better (as you would only have to turn the tailcap to replace batteries vs. a normal use switch). I emailed customer support just to see if I could buy the new tailcap. No response for a little while. Then, today, a small little box from Surefire arrived with the new tailcap. Free of charge!

These guys just got loyalty. :twothumbs
 
outersquare

outersquare

Enlightened
Joined
Aug 21, 2007
Messages
351
Location
sokali
Their CS is indeed very good
 
Q

Quelalumieresoit

Newly Enlightened
Joined
Aug 22, 2007
Messages
40
Location
BELGIUM (Europe)
Greetings from BELGIUM :wave:,


I've never had a single issue with my Surefires so far (knock on the wood) but, just in case :
are Surefire warranty and Customer Service as good and reliable outside the USA ?
Any positive (or negative ?) experiences would be welcome.
 
pjandyho

pjandyho

Flashlight Enthusiast
Joined
Oct 29, 2003
Messages
5,500
Location
Singapore
They have always stood by their products and served above and beyond in some cases. I have had very excellent service experience from Surefire. They never let me down.
 
Ishango

Ishango

Enlightened
CPF Supporter
Joined
Oct 6, 2010
Messages
655
Location
The Netherlands
Greetings from BELGIUM :wave:,


I've never had a single issue with my Surefires so far (knock on the wood) but, just in case :
are Surefire warranty and Customer Service as good and reliable outside the USA ?
Any positive (or negative ?) experiences would be welcome.

Hey southern neighbour :) It probably depends on your importer. I never had a problem with my Surefire (currently only one), but I have bought other lights from my importer and have had some very good customer service experience with them. I've heard others on here (even international clients) who had good customer service experience dealing with Surefire directly.
 

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