SureFire Repair Turnaround?

dawgfan76

Newly Enlightened
Joined
Jul 20, 2014
Messages
164
Location
Huntsville, AL
I sent in a Aviator that SF received Nov 9. I checked with them Nov 21 and was told it backordered pending replacement due to supply chain issues. I just sent another inquiry today and hope to get a positive response.

I'm just wondering if anyone else has sent any in and what your experience was/is?
 
Joined
Sep 16, 2020
Messages
912
I also sent mine in and it took about a month for them to send it back to me, however it was marked as "no issues, light working properly" even though it had a distinct flicker on low. I went in person to get it sorted out as I live about 40 minutes away.

I also sent in an E2D with a burned LED. They replaced the head with the most current generation. Total turnaround for that was about 2 weeks.
 

vicv

Flashlight Enthusiast
Joined
Mar 22, 2013
Messages
2,738
Location
Southern Ontario
I sent an aviator in about 6 mo ago. From Canada. There was a burned out red led. They fixed it even though it's been out of production for 20 years. Took maybe 2 weeks once they had it before sending it back. They fixed it 100%
 
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ABTOMAT

Flashlight Enthusiast
Joined
Jan 9, 2004
Messages
2,812
Location
MA, USA
Anything I've sent in to Surefire came back in a week or two. But this was a few years ago. Recently I've called them with minor parts questions and a few days later I get them in the mail. Only negative experience I had wasn't slow; it was sloppy work that damaged two lights.
 

IMA SOL MAN

Flashlight Enthusiast
Joined
May 18, 2023
Messages
2,126
Location
The HEART of the USA.
The last time I sent my Fury DFT in, it took them weeks, months, and finally I sent them a nastygram and finally got results. That was so unlike my past experiences with them, I just was amazed. Maybe new management, I don't know, but they need to get their :poop: together.
 
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