Stepping out of lurker mode to share my recent not great experiences with ZL.
I've got five ZebraLights and they are some of my favorite lights to EDC. I'm a first responder and don't consider them duty grade, primarily because of my experience below, but I do carry either my SC63w or SC600w Mk IV Plus as a backup light when I'm in uniform. I've been very pleased with all my ZL's as having great features, color, and tint, and regularly recommend them to friends and coworkers, which makes my recent experiences all the more frustrating.
First strike was last year when I dropped my SC600w Mk IV Plus from waist height. The light became intermittent and when I opened it up, I discovered that the top of the battery had crushed in, making the battery too short to make good connnection. So I wrote to ZL to let them know of what I consider a product flaw and expected them to at least offer a replacement battery. Their one-line response was that I could order a new battery and included a link for same. Frustration factor = 50%.
More recently, after wanting a SC700d since they were released, but not wanting to add yet another new battery model to the inventory, I finally decided to bite the bullet and ordered one two days after Christmas. Now, these lights have been listed as backordered every time I have checked their inventory ever since they were released, so I first sent a query to their CS asking what their anticipated shipping time was. Their one line response was, "in a few days."
So I ordered one along with an H502 that was on sale, expecting they would ship in a week or two. I especially expected they would when my credit card was charged immediately. So when over two weeks had gone by with nary a word, I sent another query to CS and was told they would get back to me on Monday. Of course, Monday came and went, so I enquired again on Wednesday and was told the SC700 would ship in two weeks and the H502 in three. Frustration factor = 70%.
Fast forward to two weeks later, ala today, when I'm checking my credit card and notice that they refunded my purchase LAST WEEK and did not send any kind of update. So, again to CS, asking if they will be fulfilling the order, and they respond that the order was cancelled and, "Please make another order if you would like." Frustration factor = 80%.
I have to say, at that point I did send them a rather blunt opinion of their crappy CS. Their response was that if I order today, it will be shipped later this week or early next week. Frustration factor = 90%.
Well, since I've got two boxes of 21700 batteries sitting on the table here looking for a light to power, I went ahead and placed a new order. Wish me luck, because at this point, I think that's all I've got.
Such a bummer that a light as good as the ZL's get this dismal CS support. Things that make you go, "hmm."