- Jul 19, 2014
- Mobjack Bay
I don't get the cognitive dissonance shot. There are plenty of quality products where service or warranty repair is far less than stellar. If you don't realize this, you're lucky or need to get out more. It's common. ZL told me $15 and 4 months. I've also read on different forums about lights being shipped, and lost in transit. Call it anecdotal or anecdata, I'm only going on the information available to me.
Yeah, you did, or you wouldn't be arguing as though you did. I trust Zebralight but I don't trust Zebralight. It wasn't any profound observation, and I'm just as imperfect as the next guy either if it's my mistake or you just can't admit imperfection, either way. If Zebralight says $15 and 4 months, there's no reason not to trust that. They're a tiny company considering the number of employees and their revenue. They have customer service, and that's how long it takes, and we have nothing that says otherwise. The idea that they would lose your light and not make it right, insinuating this, being paranoid about it, it just isn't fair to Zebralight. You bought their product, good for you. It doesn't entitle you to whatever turnaround service you're expecting because it probably just isn't possible. So you're welcome to do as you wish, void your warranty and get your light back faster, and next time, if there is one with that light, Zebralight's service will no longer be an option. Best of luck in your choices, and I know how you feel.