- May 24, 2016
<snip> TorchesSansFourches that is one screwed up carrier!! <snip> So...did TN take care of you?
Yeah. The carrier is pretty bad.
And no, ThruNite has completely ignored 3 emails asking for support.
I purchased the TN4A from an online retailer, but upon contacting them, only a refund was available (no exchange). So I decided to contact ThruNite before I went the refund route, thinking that it would probably be best to let them know about the issue I presented here and ask for an exchange of the malfunctioning light. I emailed them (3 times as stated) , even providing a link to this discussion (mostly for the pictures), but the service department evidently is as screwed up as the battery carrier. I'm pretty sure that if I emailed them a bulk order request, I'd get a quick response.
I've given up on ThruNite's service department and will take care of any further business via the online retailer. I'll ask for the refund, and I may or may not re-order a TN4A. I have some pretty strong feelings about not supporting companies as poor as this one (two strikes here ... poor QC and no service after the purchase, at least in my case), but I had my heart set on trying this light out based on the positive reviews here and elsewhere, and I really wanted a 4xAA NW light, so choices are limited*. And of course your experience and praise of the light did not help dissuade me . If I re-order, and the new light malfunctions after my options for remedy from the online retailer expire, I'll just throw the light in the trash, re-assess what I really want in a flashlight, and definitely move on to another company.
Despite stupidly being on the fence about whether to re-order anything made by ThruNite, I definitely will not be mentioning them to anyone without describing just what a poor experience they might expect.
* Note - When I say 'choices are limited', I understand that there are other 4xAA lights manufactured (Nitecore EA41 NW was my second choice), but if the lights are not available through a source I can trust to take care of any issues, I will not purchase any of them. I simply don't trust the smaller online retailers, and I trust the manufacturers of the flashlights even less. I at least want to get some no-hassle satisfaction if the light is messed up right out of the box.