I bought 10 LED's from the LED guy a little over a month ago.
After they hadn't arrived in 25 days I sent an inquiry email. He was dismayed -- he advised me when they had been sent and said they should have arrived weeks ago. Then he said he'd immediately ship more if I agreed to send back a package if the two packages ultimately arrived.
I now have his second mailing and a great degree of respect for him. I hope I eventually receive the first mailing, because I would gladly pay to return them.
Edit: He even enclosed a little gift in the replacement package to compensate me for the loss of time.