Billson
Flashlight Enthusiast
I've gone through 4 Siemens mobile phones in the past 4+ years all due to failure of some sort or another. My first was an S25 which had the LCD fail after a little over a year. I replaced this with an S45 which also has the LCD fail in less than 3 years. My girlfriend's SL55 also had its LCD fail in around 2 years. My latest phone, a CX65, suddenly died on Christmas day. The service center diagnosis is that the main board is dead and repairing will literally cost as much as buying a new phone. As luck would have it, the warranty expired a couple of weeks ago. I can't believe a company as big as Siemens makes products that only last as long as the warranty. Like all my belongings, everything is babied so there isn't even a scratch on the screen after using it for a whole year let alone dropped or abused. I'm currently using a borrowed a Sony T68i from a friend. This phone is more than 3 years old and has even been dropped in the toilet once but once it was dried off, it was working again as if nothing happened. It didn't even have to be repaired.
I decided to write an email to their customer service through their website just to rant because I know there's nothing else that can be done for me here locally since the warranty is already expired. What these people did was forward my email to our local CS? The very reason I complained through the website was to hope that somebody of some authority may notice that they make POS phones. I guess their CS is as bad as their hardware. They didn't even bother to call me to inform me of the damages and cost of repair. They said that they were busy but when you go to their office, everybody seems to be having a hard time staying awake.
Whatever happens, this is one company I'll never buy anything from ever again. What happened to me is more than what I would call coincidences? It seems their CS is as bad as their products.
I decided to write an email to their customer service through their website just to rant because I know there's nothing else that can be done for me here locally since the warranty is already expired. What these people did was forward my email to our local CS? The very reason I complained through the website was to hope that somebody of some authority may notice that they make POS phones. I guess their CS is as bad as their hardware. They didn't even bother to call me to inform me of the damages and cost of repair. They said that they were busy but when you go to their office, everybody seems to be having a hard time staying awake.
Whatever happens, this is one company I'll never buy anything from ever again. What happened to me is more than what I would call coincidences? It seems their CS is as bad as their products.